Cx Journey Manager Jobs

Organize, manage, and post content (Google Docs, Asana, and WordPress)

Ability to work in a fast-paced, dynamic environment and manage multiple projects simultaneously

Develop impactful content strategies that align with business, partner, product, and company objectives

Create and inform quarterly content plans aligned with campaigns, product releases, and thought-leadership themes

Source, write, and edit blogs, whitepapers, research reports, and customer case studies to drive awareness, boost engagement, and create leads

Evaluate the success and effectiveness of content through ongoing analysis and monthly reporting on organic traffic and lead-generation initiatives

Business forecasting, pipeline development and partner account management skills experience

Customer Relationship Management (CRM) tool experience

Work strategically with management to deliver forecasts, identify trending opportunities/challenges, and provide recommended solutions

Create, deliver, and manage client demos/ presentations, quotes/ proposals, and Quarterly Business Reviews (QBRs)

Closing experience with a history of meeting sales quotas

Effective communication skills with internal and external partners of all levels

Business forecasting, pipeline development and partner account management skills experience

Customer Relationship Management (CRM) tool experience

Work strategically with management to deliver forecasts, identify trending opportunities/challenges, and provide recommended solutions

Create, deliver, and manage client demos/ presentations, quotes/ proposals, and Quarterly Business Reviews (QBRs)

Closing experience with a history of meeting sales quotas

Effective communication skills with internal and external partners of all levels

Provide direction on optimum set-up, processes and practices for capability management across deliverables across markets

Act as expert on staffing model to support efficiency to upskill and coach operations colleagues globally

Experience in enabling the connection between strategy and execution

Excellent collaboration skills; avoid silos, across channels

Ability to navigate ambiguity, driving towards simple solutions to complex problems with a keen understanding and appreciation of user experience.

Own the operational process and hand-off points across the Cx Strategy & Activation team

• Experience with customer feedback platforms (experience with Qualtrics preferred)

• Digital Customer Experience (Digital CX) or User Experience (UX) familiarity preferred

• Skilled facilitating 1-on-1 executive interviews, small group discussions and workshops

• Effective written and verbal communication skills, including strong presence with C-Suite

• Skilled at building long-term, partnering, client relationships with by understanding needs

• Review and synthesize client-provided strategic business documentation

You are a problem-solver with strong time-management skills and the ability to handle several projects simultaneously in a fast-paced environment

Contribute to the project management and preparation of the quarterly Board presentation and investor reporting materials

You have advanced MS Excel skills

Experience using SQL and/or BI tools such as Tableau, Looker (a plus!)

Experience with Direct-to-Consumer/Subscription Businesses (a plus!)

Experience using Workday Adaptive Insights or other FP&A software (a plus!)

Ability to multi-task effectively through strong time management skills.

Work closely with the team on inventory management and replenishment.

Replen packaging supplies and manage packaging inventory.

Experience with inventory, production, preferably in an eCommerce, jewelry or luxury environment.

Assist with monitoring orders in production and notify the team and / or customers

Assist with issuing lead times to all departments.

4+ years in sales (base salary will depend on experience)

2.5+ years experience building relationships with CRE owners/operators

Excellent communication, interpersonal, and organizational skills

Uncapped commission with a competitive salary

Entrepreneurial culture + great team-oriented environment

Previous successful producers from JLL & CBRE

5-8+ years of experience in B2B account management or customer success with a strong customer-first mindset.

Strategic relationship management and trust building.

Expected annual salary: 120k (subject to adjustment for relevant experience, skills, geo location)

Energy efficiency and/or energy analytics project development experience preferred but not required.

Excellent written and oral communication skills and strong presentation building and delivering.

Skilled at influential information sharing.

Experience selling in a solution or service environment with excellent online and social media skills

Identify opportunities to maximize sales and decrease returns on social media through recommendations and extensive product knowledge

2+ years of experience in customer service & social media experience preferred (familiar with all current platforms)

Experience with customer service software solutions (ZenDesk, Reamaze, etc.)

Resourceful, adaptable, and a self-starter with outstanding problem-solving abilities

Excellent interpersonal, communication, and comprehension skills, especially in public forums

5+ years of product management experience

Define roadmap, requirements and priorities, working closely with business partners and engineering leaders

Define detailed product requirements and user stories

Design and deliver solutions and tools for customers and internal teams with an emphasis on user experience

Create, manage, and execute on roadmaps, consistently evaluating opportunities for improvement, growth, and delivery

Experience managing software products, payment integrations

Strong planning, organizational and time management skills and manage/adapt to changing priorities easily

Work with CX project manager to ensure the smooth launch of all telemed/pharmacy operations changes impacting the patient and agent experiences

Manage communication with the pharmacy operations and the telemedicine team and represent the CX org in meetings and across slack

Manage updates/changes to EMR tool and ensure effective communication to all impacted teams

Iterate on and manage escalations processes and reporting

Manage complex customer pharmacy operations and telemed related escalations through to completion

Excellent project management, organizational, and attention to detail skills.

Support the management, intake, and actioning of ad-hoc requests.

Help build and maintain strong working relationships with cross-departmental teams, including Data Engineering, Product Analytics, Marketing, Program Management, and Operations.

Experience creating, updating, auditing and reporting data in a database environment, preferably CRM.

Experience with Salesforce or other CRM preferred.

Experience with Tableau, Looker, or similar data visualization technologies preferred.

2+ years of experience in workforce management, operations, or analytics role, preferably in a contact center environment

Project management skills with ability to meet deadlines, prioritize, and work successfully in a fast paced environment

Collaborate with management to develop staffing plans and schedules that align with business needs and customer demand

Ensure accurate and timely reporting of metrics to management and other stakeholders

Additional benefits for fully remote employees

Excellent analytical and problem-solving skills

Lead global CX collaboration at scale by managing and partnering with cross-functional stakeholders on all Experience Management programs and initiatives

Experience in large scale project management from inception to launch with external partners

Manage market communication and stakeholders throughout design, implementation, and ongoing use of KFC Listens

Define guest recovery program globally and manage implementation with BUs/ Franchisees

Define and implementing recommended structure and capabilities for business unit’s CX capability and lead implementation in partnership with markets

5+ years of experience in CX or related field

Partner effectively operational teams including contact center workforce management, training and change management teams

Extensive Excel or SQL experience, bonus points for R or other programming skills

Manage multiple priorities in a face-paced environment with effective communication and thorough follow through

4+ years of experience in consulting, analytics, supply chain, or corporate strategy in a high-growth environment is a plus

Passion for customer experience, transformation, and acting as a change agent

Experience working with start-ups and/or industry bodies focused on innovation in customer service technologies

3 or more years of experience working independently in the commercial and/or industrial electrical industry.

Provide electrical maintenance services to state facilities.

Repair, clean, adjust, and perform preventative maintenance on electrical equipment.

Design and submit plans for power distribution, infrequently, as needed.

Must be available for On-Call.

DHRM rules apply for promotions/transfers.

8+ years of experience in B2B account management or customer success with a strong customer-first mindset.

Strategic relationship management and trust building.

Expected annual salary: 120k (subject to adjustment for relevant experience, skills, geo location)

Energy efficiency and/or energy analytics project development experience preferred but not required.

Excellent written and oral communication skills and strong presentation building and delivering.

Skilled at influential information sharing.

Five Years of Customer Operations Management experience REQUIRED.

Drive accountability and understanding via metrics management on critical KPIS

Monitor and report project updates to senior management

Partners with other departments to ensure effective roll outs and overall trends in delivery are understood and managed

Proven experience building, inspiring and scaling Customer Service teams

Strong written and verbal communication skills