Cx Journey Manager Jobs in Texas

10+ years of experience in community management, customer experience, customer service, experiential marketing, customer success or relevant discipline.

Bachelor degree preferred in Marketing, Communications, Business Management, plus for Masters.

Superior verbal and written communication skills and networking abilities.

Craft, launch and manage programs such as customer advisory boards and referrals, events. Define and document the customer journeys.

Plan programming, manage and execute online or offline events/activations with the community. Manage a dynamic calendar of events and activations.

Must be exceptionally organized and can build roadmaps and projects plans. Can manage multiple projects at once and operate with urgency.

5-8+ years of experience in B2B account management or customer success with a strong customer-first mindset.

Strategic relationship management and trust building.

Expected annual salary: 120k (subject to adjustment for relevant experience, skills, geo location)

Energy efficiency and/or energy analytics project development experience preferred but not required.

Excellent written and oral communication skills and strong presentation building and delivering.

Skilled at influential information sharing.

Lead global CX collaboration at scale by managing and partnering with cross-functional stakeholders on all Experience Management programs and initiatives

Experience in large scale project management from inception to launch with external partners

Manage market communication and stakeholders throughout design, implementation, and ongoing use of KFC Listens

Define guest recovery program globally and manage implementation with BUs/ Franchisees

Define and implementing recommended structure and capabilities for business unit’s CX capability and lead implementation in partnership with markets

5+ years of experience in CX or related field

Partner effectively operational teams including contact center workforce management, training and change management teams

Extensive Excel or SQL experience, bonus points for R or other programming skills

Manage multiple priorities in a face-paced environment with effective communication and thorough follow through

4+ years of experience in consulting, analytics, supply chain, or corporate strategy in a high-growth environment is a plus

Passion for customer experience, transformation, and acting as a change agent

Experience working with start-ups and/or industry bodies focused on innovation in customer service technologies

Five Years of Customer Operations Management experience REQUIRED.

Drive accountability and understanding via metrics management on critical KPIS

Monitor and report project updates to senior management

Partners with other departments to ensure effective roll outs and overall trends in delivery are understood and managed

Proven experience building, inspiring and scaling Customer Service teams

Strong written and verbal communication skills