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Itil Service Delivery Manager Jobs

Itil Manager (W2 Only)
By nTech Workforce At United States
Proven experience acting in a project management capacity for IT projects.
In-depth ITIL knowledge with proven experience developing operational IT service readiness plans.
Excellent presentation and communication skills – both written and verbal.
Experience in the health insurance industry.
Travel can be expensed for candidates who reside outside a commutable distance to Baltimore, MD when onsite work/meetings are scheduled.
Proficient in Microsoft Office applications.
Service Delivery Manager Jobs
By orangepeople At United States
Proven continuous improvement analytical experience including strong project management and reporting capabilities.
5+ years of service delivery/project management experience, ideally with Big Five/large consulting firms.
Become a trusted advisor at multiple levels of management.
Discuss new business and change management which includes any staffing changes and leveling.
Standard project management tools (e.g., MS Project, Asana, etc.).
Provide status reports to OP Account Management as requested.
Manager It Service Delivery
By PSEG At , Newark, 07101 $109,100 - $181,500 a year
Experience in system implementation and change management processes
Support Organizational Change Management and Continual Service Improvement initiatives
Product backlog understanding and management
Presides over design configuration decisions to ensure a seamless user experience that aligns with the platform design strategy
Solid analytic and problem-solving skills with excellent written and verbal communication skills
Proven experience leading Agile development teams
Manager Of Retail Service Delivery
By Alo Yoga At , Beverly Hills $120,000 - $160,000 a year
Experience with project management and process improvement methodologies.
Develop and maintain strong relationships with store management, vendors, and other stakeholders.
Provide ongoing coaching, training, and performance management for the IT Retail Support team.
A minimum of 2 years in a leadership or people management role.
Proficient in Microsoft Office Suite and retail management software.
Oversee and manage the IT Retail Support team, ensuring high levels of customer service and timely resolution of support tickets.
Service Delivery Manager Jobs
By CompuCom Systems, Inc. At , Acworth, 30102
Previous supervisory or management experience good.
Schedules work assuring team is staffed and prepared to handle the workload and maintain SLA’s-OLA’s, monitors team’s delivery, quality, and utilization.
Duties include creating or maintaining operation policies, KPI’s, work schedules, quality assurance, cost analysis, reporting, business continuity planning, testing, and execution.
Ability to multitask and deal with stressful situations, work independently with limited supervision.
Understanding of field dispatch and IT concepts is very helpful.
Ideally the candidate is local to one of the primary team locations.
People Service Delivery Manager
By Meta At , Bellevue, 98005 $136,000 - $194,000 a year
Design change management for implementation to drive adoption of new processes or changes
8+ years of experience overseeing one or more service delivery functions (onboarding, offboarding, payroll, benefits, movement etc)
People Service Delivery Manager Responsibilities:
Ensure the team is properly trained and data integrity and compliance requirements are satisfied
Manage day to day relationships with supplier, ensuring delivery of agreed-upon support & SLAs
Experience providing day-to-day oversight of a supplier/vendor(s)
Senior Service Delivery Manager
By Precision Recruiting Solutions Group® At Pittsburgh, PA, United States
EDUCATION, EXPERIENCE, AND SKILL REQUIREMENTS
Experience with ITIL or other service management frameworks
Responsible for the delivery, management, and improvement of IT services to support business and meet employee needs
Lead the development, implementation, sustainment, and continuous improvement of IT Service Management (ITSM) processes
Ensure that the portfolio of services offered meets internal customer needs and achieves intended business outcomes.
Proactively manage vendors to ensure integration and monitoring of external services performed
Senior Service Delivery Manager
By bswift At Chicago, IL, United States
Project management skills; and ability to interact with all levels of a clients organization
Creating Benefits Class Matrix, Requirements, Rates, Permissions, Field Options, Site Text and Implementation Questions Log with client (including client sign-off)
4+ years of project management
A Bachelor’s Degree from a four-Year College or university; or equivalent combination of education and experience.
Directly manage their assigned client relationship(s); ensure delivery quality and timeliness
Configuring system as needed for annual benefit program changes/acquisitions
It Manager, Service Delivery
By Feld Entertainment At Ellenton, FL, United States
A minimum of 8 years of experience in IT service management, with a proven track record of delivering high-quality services
Strong leadership and team management skills, with the ability to delegate effectively and drive high performance
Knowledge of IT service management frameworks and best practices, such as Service Desk operations
Any other duties as assigned by management.
Strong knowledge working with Managed Service Providers
Manage risks associated with service delivery, implementing mitigation measures as necessary
Group Manager - Tax Live Service Delivery
By Intuit At San Diego, CA, United States
Excellent leadership and mentoring skills with a solid track record in leading change and building and/or transforming organizations
Excellent communication, interpersonal and collaboration skills
Bachelor's degree with advanced degree preferred. Professional Tax experience is a plus
Partner relentlessly with development, product, customer success and business organizations to ensure an optimal end-to-end customer and expert experience
Proven track record of innovative problem solving that accelerates business performance
Ability to prioritize, balance and lead multiple priorities in a fast-paced environment
Service Delivery Manager Jobs
By HCLTech At Redmond, WA, United States
• Prior experience managing both onsite and remote teams
• Analytical skills, including structured problem solving • Sense of ownership including understanding sense of urgency
Location: Redmond, WA - onsite
• Willing to work onsite in Redmond, WA
• Building formal teams and task teams.
• Fluency with Office Tools - Excel, PowerPoint and Word
Hr Service Delivery Manager - Remote
By Smithfield Foods At United States
Experience with case management software and employee knowledgebases.
Minimum of 2+ years’ experience in a position of leadership to include team development and management, required.
Responsible for development and maintenance of a robust online (Tier 0) HR knowledgebase for employee 24/7 direct access.
Knowledge of employment law practices and HR processes.
Experience being a leader in an HR service center team.
Excellent customer service and communication skills.
Service Delivery Manager Jobs
By Noontide Service Corporation At United States
Strong business acumen in project planning and management
Bachelor's Degree or equivalent experience
Strong verbal, written, and organizational skills
Update relevant stakeholders or team members on the project progress
Coach and support project team members with tasks you assign them
Senior Service Delivery Manager
By Pure Storage At United States
Develop a technical understanding of Pure products, service offerings and known issues to help drive proactive/reactive and effective incident management. .
Leadership - Provide guidance, mentorship, and the benefit of their experience to managers, team leads, coaches, and other direct reports.
Work with senior management and management peers to develop strategies and execution plans for support delivery, and future service differentiation.
Negotiation and persuasion - Collaborate with peers and senior management on talent identification and development guidelines.
Fully understand and be able to effectively communicate the state of the business to senior management.
Responsible for delivering our Technical Services presentations to customers and prospects, delivering Root Cause Analysis RCAs remote/in person.
Hr Service Delivery Manager
By Smithfield Foods At , $78,500 - $130,500 a year
Experience with case management software and employee knowledgebases.
Minimum of 2+ years’ experience in a position of leadership to include team development and management, required.
Responsible for development and maintenance of a robust online (Tier 0) HR knowledgebase for employee 24/7 direct access.
Knowledge of employment law practices and HR processes.
Experience being a leader in an HR service center team.
Excellent customer service and communication skills.
Sr Service Delivery Manager
By HealthEquity At United States
Demonstrate effective meeting management and presentation skills.
5+ years’ experience in benefits/financial services roles, transportation and urban planning. direct business to business service experience.
Monitor and manage file processing and account activities to ensure client satisfaction and SLA adherence.
Maintain project plans to manage moderately complex projects.
Knowledge of healthcare plans, banking, transportation and urban planning.
Support new client through onboarding.
100% Remote // -Itil Incident/Problem Manager
By Talent Group At United States
3+ years of experience with event monitoring and/or incident/problem management, to include setting-up monitoring thresholds and views.
Enforcing Incident Management policy and processes; notify participants when standards and procedures are not being followed
Reviewing and Analyzing Incident Management metrics and report metrics to leadership
Monitoring effectiveness of Incident Management and drive improvements
Monitoring functionality of Incident Management systems and applications
Training stakeholders in incident management policies, processes, and procedures
Manager, Service Delivery Jobs
By Loadsmart At United States
Understand service delivery requirements and expectations to drive consistent execution that meets SLA’s
Managed the performance of clients core carriers and regularly communicate.
5+ years of experience in logistics or supply chain operations
Experience with strategic planning and operational excellence in the logistics space
Experience working within a collaborative, large-scale team overseeing enterprise clients.
Due to position requirements, this position cannot be performed in New York City or the states of Colorado, Washington, or California.
Senior Service Delivery Manager
By Storm4 At Charlotte Metro, United States
· Project Management Experience with relevant qualifications (e.g. PMP, Prince2) as a preference
· Service management certification e.g., ITIL Practitioner or ITIL Life cycles (minimum service operations)
· Minimum if 4-years’ experience in a Customer Service Management position
Constantly growing your knowledge of our products and network, for the benefit of one’s growth and our customer
· Good understanding of project delivery cycle and service management
Senior Service Delivery Manager ⚡
Service Delivery Manager Jobs
By Simply Business At , Atlanta, 30308, Ga
Experienced working in a service management team, within an agile environment
You’ll have the opportunity to work with the Service Management Lead to shape the future of service management at Simply Business
Performing the role of major incident manager during core US business hours
A salary that reflects your experience, our pay policy, and the market we’re in from your first day
Commuter benefits to help cut down on parking and public transit costs
Develop an asset inventory of applications & systems, and designing processes to ensure it is accurately maintained by technology

Are you an experienced ITIL Service Delivery Manager looking for a new challenge? We are looking for an enthusiastic and motivated individual to join our team and help us deliver outstanding service to our customers. You will be responsible for managing the day-to-day operations of our IT service delivery, ensuring that all services are delivered in a timely and cost-effective manner. You will also be responsible for developing and maintaining relationships with our customers and vendors, as well as ensuring that all service level agreements are met. If you have a passion for service delivery and are looking for an exciting opportunity to make a difference, then this is the job for you!

Overview The ITIL Service Delivery Manager is responsible for the successful delivery of IT services to the organization. This includes managing the service delivery process, ensuring that services are delivered on time and within budget, and providing guidance and support to the IT service delivery team. Detailed Job Description The ITIL Service Delivery Manager is responsible for the successful delivery of IT services to the organization. This includes managing the service delivery process, ensuring that services are delivered on time and within budget, and providing guidance and support to the IT service delivery team. The Service Delivery Manager will also be responsible for developing and maintaining service level agreements, monitoring service performance, and ensuring that customer requirements are met. Job Skills Required
• Knowledge of ITIL service delivery processes and best practices
• Excellent communication and interpersonal skills
• Ability to manage multiple projects and prioritize tasks
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Knowledge of IT service management tools and software
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• 5+ years of experience in IT service delivery
• ITIL certification preferred
Job Knowledge
• Knowledge of ITIL service delivery processes and best practices
• Knowledge of IT service management tools and software
• Knowledge of service level agreements and service performance metrics
• Knowledge of project management principles and practices
Job Experience
• 5+ years of experience in IT service delivery
• Experience in developing and maintaining service level agreements
• Experience in monitoring service performance
• Experience in managing multiple projects and prioritizing tasks
Job Responsibilities
• Develop and maintain service level agreements
• Monitor service performance and ensure customer requirements are met
• Manage the service delivery process and ensure services are delivered on time and within budget
• Provide guidance and support to the IT service delivery team
• Develop and implement service improvement plans
• Identify and resolve service delivery issues
• Develop and maintain service delivery documentation