Information Technology Infrastructure Team Lead Jobs

8+ years of management/ leadership experience in the related field - information technology

Proficient in software deployment, patch management and automation

Mobile Device Management, AWS, AutoPilot, SCCM, Azure AD, AI

Bachelor’s degree or equivalent experience in information system or computer science

Exceptional customer service experience - white glove service

Creating metrics/ reports for direct reports – will be managing a team of 8 specialists

Technical Support and Help Desk Support skills

Excellent communication and customer service skills

Experience in managing and leading a Service Desk team

Experience in documenting processes and creating reports

Experience in developing best practices for Service Desk teams

Relevant industry certifications such as ITIL or CompTIA A+ are a plus

Defines, establishes, updates, manages, and reports on infrastructure and support Service Level Agreements.

Manages any IT incidents to resolution while communicating with impacted stakeholders/employees. Creates RCAs documenting the incidents.

Maintains the company’s adherence to technology requirements for security & privacy.

Analytical – Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data.

Managing People - Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external).

Develops, maintains, and enforce policies, standards, and procedures to ensure a robust and secure IT infrastructure.

IT Infrastructure Manager | Lockbourne, Ohio | $120,000-$140,000

Do you want to utilize and develop your tech skills?

Do you want to work in an environment that values its employees?

Opportunities to implement decisions in infrastructure

Deliver outstanding, reliable uptime and quality support with controlled and planned change management.

Lead and manage the work activities of direct reports.

Work effectively and collaboratively with other IT Managers on strategic initiatives to support the growth of the organization.

Manage relationships with vendors/consultants, IT teams and internal stakeholders.

Bachelor's degree in computer science, information technology or equivalent job experience.

10+ years’ experience of managing Network and Systems operations.

10 years in a payments related leadership, industry analyst or management consulting role

Advise clients and prospects based on payments industry knowledge and expertise.

Experience with creating or updating payments and technology product roadmaps, marketing launch plans and product positioning

Experience in a client servicing role, with creative ability to meet financial targets

Working knowledge of historical, current, and emerging payment-related issues and trends

Ability to manage multiple deadlines and set priorities based on financial impact

Lead and manage Technology Infrastructure offices, staff, partner, vendor, and inter-departmental relationships.

Five (5) years of supervisory experience leading technology teams with a proven history of delivering on time/budget, large-scale, complex IT initiatives.

Three (3) years of experience providing leadership, guidance, and coordination for major system-wide initiatives.

MCSA, MCSE, CCNA, SCCP, CCNA, RHCE, CCNP, PMP, ITIL or equivalent certifications.

All supplemental materials (i.e.: resume, letter of introduction, transcripts) required to verify that you meet the minimum qualifications.

Applicants must meet all the following qualifications, listed below, to be considered for the vacancy.

Lead Incident Management process during incidents to ensure that there is proper tracking and reporting.

Manage overall IT Day to day operations to improve infrastructure costs, performance, and end-user satisfaction

Develop and manage Disaster Recovery planning for improvement

You are a hands-on IT leader with extensive Infrastructure technical experience and have progressively moved through the ranks of IT

Your background includes a combination of On-Prem and cloud experience

You have Healthcare Industry experience

Provides ITIL training and facilitate knowledge transfer among Contractor and Government personnel.

Gathers, processes, and analyzes the process data used to report information to the Program Manager.

Manages small to large projects in a cross-functional environment.

Anticipates future ITSM delivery requirements, and researches and analyzes emerging technologies and applies them to business needs.

Eight (8) years’ experience related to ITIL/ITSM process design and implementation.

ITIL 4 Managing Professional; ITILv3 Practitioner in lieu of ITIL 4 certification

Bachelor's Degree CIS, MIS, Networking or Telecom management or any range of cyber security majors Required

Master's Degree CIS, MIS, Networking or Telecom management or any range of cyber security majors Preferred

Experience with creation and modification of priority intelligence requirements. Required

Strong knowledge of threat actors, tools, tactics and procedures. Required

Excellent written and oral communications skills. High

Excellent cybersecurity analytical and research skills. High

Manage the organization's infrastructure, including hardware, software, and network systems.

Manage the organization's Windows systems, including Active Directory.

Manage budgets and vendor relationships.

3-5 years of relevant experience.

Experience managing a global team and delegating tasks.

Excellent verbal and written communication skills.

·Strong relationship skills and ability to interact with internal and external customers, other analysts, and management

·Manage the hardware and software inventory and licensing, according to the legal and business requirements

·Experience with translating business requirements into system functional and non-functional requirements

·Manage and support manufacturing infrastructure that support GRP locations, using standard IT lifecycle methodologies

·Manage the support and maintenance process for the systems in your area of responsibility.

·Develop and maintain strong problem-solving and troubleshooting skills.