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Information Technology Service Desk
Company | MATRIX Resources |
Address | United States |
Employment type | CONTRACTOR |
Salary | |
Category | Financial Services |
Expires | 2023-08-19 |
Posted at | 10 months ago |
Job Title: IT Service Desk Engineer
Contract Opportunity: 6-months
Location: Remote
Position Summary:
Desktop Support professionally provides technical support to customers by answering questions, troubleshooting problems, maintaining server and workstation performance, and entering and closing tickets efficiently.
Responsibilities:
- Maintain accurate status of all tickets assigned in the system and provide appropriate follow-up to end-users.
- Troubleshoot assigned tickets to determine if the issue can be resolved or the appropriate group for escalation.
- Perform hardware upgrades, hardware disposal, loaner program, asset inventory, software inventory, remote imaging, new hire setup, termination, relocation, remote and automated updates, and remote support.
- Manage customer issues and requests by creating, tracking and documenting technical solutions.
- Build\deploy new workstations (desktops laptops).
- Install\upgrade hardware\software on Windows workstations.
- Manage deliverables associated with a project by prioritizing, tracking, and completing assigned tasks.
- Respond to and monitor incidents and service requests within the ticketing system.
- Maintain positive relations through effective customer follow-up.
- Provide configuration and troubleshooting support for all systems.
- Troubleshoot issues as 1st 2nd level support for desktop and enterprise applications, local/networking printing, e-mail, connectivity, remote access, and hardware issues.
- Maintain IT asset and contract tracking system
- Handle problem recognition, research, isolation, resolution and follow-up for difficult user problems, referring more complex problems to next level of technical staff.
- Perform server and desktop computer updates to safeguard from malicious viruses and malware
Required Skills:
- Basic network (wired and WIFI) maintenance including hardware
- Technical support experience.
- Technical Degree or related work experience.
- Experience working in a service desk or IT customer service environment.
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