Information Technology Service Desk Manager

Service Desk Manager | $85,000 - $100,00 | Hybrid - Alpharetta, GA | Extensive Benefits | Full-Time, Permanent

Working with a Global Private Investment Firm looking for an IT Service Desk Manager. This role is split between people management and technical management.

• Report to the IT Director
• Act as the escalation point when needed
• Involve in large ticket projects - examples include Servers, Data Centers, Network Infrastrucutre and Virtualization for administration, upgrades and refreshes
• You will lead a team of tier 1 - 3 support engineers
• Manage projects, timelines, budgets and vendors
• Provide training and development when needed
• Ensure all tickets are resolved and metrics are met through the team

🎓 Qualifications & Experience:

• 5-7 years of experience in IT Infrastructure management, ideally in a medium-scale enterprise environment
• Project management: Office 365, Cloud Administration, Virtualization, Data Center, Servers
• Proven expertise in helpdesk operations and vendor management
• Experience managing and mentoring technical staff - SLA, KPIs, Reports

Why Apply?

Extensive benefits package including:

• Employee Assistance Program
• 20 days PTO
• Flexible Spending Accounts
• Extensive medical benefits; Dental, Vision, HRA, Life & Disability Insurance
• Tuition reimbursement
• 401k plan
• Commuter Benefits
• 12 paid holidays
• 8 Sick Days