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Hotel Guest Service Agent Jobs

Guest Service Agent Jobs
By Hilton Garden Inn - Outer Banks/Kitty Hawk At Kitty Hawk, NC, United States
Carry out all reasonable requests by management.
Compensation: $14.00+ per hour (commensurate with experience)
Continued Education Sponsor - Employees can earn Hospitality & Tourism certificates at local Community College
Will communicate any pertinent information with other shifts and department managers as necessary
Basic mathematical and calculator skills.
Time and a half pay for Holidays! (Easter, Thanksgiving, Christmas)
Guest Service Agent - Puerto Rico Ferry By Hornblower - Culebra
By Hornblower Group At Culebra, AL, United States
Knowing and communicating information about the ferry service, including rules, regulations, and basic knowledge about the neighborhood where assigned.
Contacting managers with information regarding any major ferry delays, incidents, or passenger complaints.
Maintaining a manageable queue for waiting passengers.
Additional job duties as assigned.
Previous experience in ferry, transit, hospitality, or attraction industry preferred.
Experience working in customer service, retail, or visitor services a plus.
Guest Service Agent Jobs
By Commonwealth Hotels At Minot, ND, United States
Effective with time management skills.
Thorough knowledge of room rates, packages, and discounts.
Thorough knowledge of rate availability, room location, types of rooms and room operations.
Thorough knowledge of credit card and check cashing policies.
Guest Service Agent/Front Desk Clerk/Front Desk Agent
Some Key Areas Of Responsibilities Include
Full Time Hotel Guest Service Representative
By Artisan Field, Inc. At Orange Park, FL, United States
Performs check in and check out of guests.
Answers hotel phone and forwards calls appropriately.
Serves as information agent for hotel guests and handles problems and requests as they arise.
Responsible for making reservations and ensuring all booking, rate, and cancellation policies are accurately quoted to guest.
Guest Services Agent - Ac Hotel By Marriott Frisco Colorado
By 5 Senses Hospitality Management At Frisco, CO, United States
Possesses strong computer skills and adaptability to learning new systems
Anticipates guest’s needs and offers services prior to the guest asking
Manages guest’s concerns appropriately and resolves issues to the guest’s satisfaction keeping business objectives in mind
Previous Front Desk experience a plus
Strong written and communication skills, additional language a plus
Competitive medical, dental, and vision benefits
Guest Service Agent - Holiday Inn Express & Suites, Corona
By Talentuition At Corona, CA, United States
Basic computer skills to operate various property management and reservations systems, etc.
Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up
Ensure required identification is taken from guests at check-in in line with local legislative requirements
Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
Basic math skills are used frequently when handling cash or credit
Problem-solving, reasoning, motivating, and training abilities are often used
Guest Service Agent Jobs
By Crescent Hotels & Resorts At St Louis, MO, United States
Knowledge of computer programs (Microsoft Office)
Knowledge of Lightspeed Reservation system (Preferred)
Benefit package – medical, dental, vison
Comply with attendance rules and be available to work on a regular basis.
This position will be required to work two (2) overnight shift a week
Perform any other job-related duties as assigned.
Guest Service Agent Jobs
By Commonwealth Hotels At Panama City, FL, United States
Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
Working knowledge of Microsoft Office and reservation management systems
Provide the best local recommendations, gather in-depth knowledge about the premises as well as surrounding venues and businesses
One year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
Knowledge of the local area to make recommendations for a variety of services
Guest Service Agent/Front Desk Clerk/Front Desk Agent
Guest Service Agent/Night Auditor
By Commonwealth Hotels At Minot, ND, United States
Effective with time management skills.
Thorough knowledge of room rates, packages, and discounts.
Thorough knowledge of rate availability, room location, types of rooms and room operations.
Thorough knowledge of credit card and check cashing policies.
Guest Service Agent/Front Desk Clerk/Front Desk Agent
Some Key Areas Of Responsibilities Include
Guest Service Agent-Statue City Cruises - Battery Park
By Statue City Cruises At Ocean City, NJ, United States
Responsible for line management and ensuring that guests are notified ahead of time of their options.
Responsible for the preparation of guest service reports, synthesizing customer comments and reporting general servicing issues to management.
Responsible for all customer responses as directed by Ticket Sales Supervisor/Guest Service Manager.
Additional job duties as assigned.
Possess strong verbal skills and is comfortable working with people.
Requires outstanding communication skills and organizational skills.
Guest Hotel Customer Service Specialist - Remote - Us
By Princess Cruises At Santa Clarita, CA, United States
Business Administration or Hospitality management experience preferred
Minimum 3-5 years of experience in customer service, hotel or analysis work
Proven track record in operational responsibilities
Experience with direct customer service in the travel industry or for high-value luxury brands
Tuition & Professional Certification Reimbursement
Please note that this position can be 100% fully remote, US only
Guest Service Agent (Full-Time)
By Alohilani Resort Waikiki Beach At , Honolulu, 96815, Hi
Perform other duties as requested by management.
Have knowledge of emergency procedures and assist as needed.
Experience in a hotel or a related field preferred.
Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.
Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
Guest Service Agent Jobs
By Drury Hotels At , Franklin, 45005, Oh Up to $18.93 an hour
Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.
Ensure exceptional, positive experiences for our diverse team members and guests.
We seek friendly, highly organized communicators and multitaskers with these qualifications.
Incentives - Quarterly bonuses up to $3200/year (we succeed together!) based on hotel results
Work-life-balance – Flexible scheduling, paid time off, hotel discounts and free room nights
Guest Hotel Fulfillment Specialist - Remote - Us
By Holland America Line At , Santa Clarita, Ca
Business Administration or Hospitality management experience preferred
Minimum 3-5 years of experience in travel management,hotel or analysis work
Proven track record in operational responsibilities
Experience with engaging with hotels or travel operators in multiple global locations
Tuition & Professional Certification Reimbursement
Please note that this position can be 100% fully remote, US only
Guest Service Agent Jobs
By Sonesta At , San Francisco, 94102, Ca $31 an hour
Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
One year of previous hotel experience, or retail customer service preferred.
Professional verbal and written communication skills.
Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred.
Problem solving, reasoning, motivating, organizational and training abilities preferred.
Experience with Microsoft Office and Opera systems preferred.
Guest Service Agent Jobs
By The Ambrose Hotel Santa Monica At , Santa Monica, 90404, Ca $18.86 an hour
Perform other duties as requested by management.
Immediately greet guest and offer to assist with their needs.
Previous customer service experience or equivalent training required.
Knowledge of PMS systems preferred.
Commuter Transit and Commuter Parking Benefits
Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager
Guest Service Agent Jobs
By Renaissance Denver Central Park Hotel At , Denver, 80207, Co $18 an hour
Perform other duties as requested by management.
Immediately greet guest and offer to assist with their needs.
Previous customer service experience or equivalent training required.
Knowledge of PMS systems preferred.
Commuter Transit and Commuter Parking Benefits
Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager
Hotel Zeppelin - Guest Service Agent/Night Audit Relief
By Sage Hospitality At , San Francisco, 94102, Ca $29 - $30 an hour
Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
Maintains a friendly, cheerful and courteous demeanor at all times.
Must be fluent in oral and written English.
Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.
Guest Service Agent Jobs
By Hyatt House Emeryville/San Francisco Bay Area At , Emeryville, 94608, Ca

Welcome you to our new house, HYATT house!

Guest Service Agent Jobs
By Resorts World Catskills At Monticello, NY, United States
Maintain knowledge of hotel occupancy status, special events, in-house groups and other situations affecting the reception desk's daily operation.
Presents the keys and offers bell attendant assistance. Explains Hotel services if bell assistance is declined or not available.
Offers a sincere greeting before the guest reaches the desk and ascertains the satisfaction of the guest’s stay.
Thanks the guest for staying with us and offering an expression of a return visit.
Maintain standards of a 5-star service.
Book guest accommodations, room, show or restaurant reservations in accordance with current procedures.

Are you looking for a job that will let you use your customer service skills to make a difference? Join our team as a Hotel Guest Service Agent and help us provide exceptional service to our guests!

Overview:

Hotel Guest Service Agents are responsible for providing excellent customer service to guests of a hotel. They are the first point of contact for guests and are responsible for ensuring that guests have a pleasant and comfortable stay. They must be knowledgeable about the hotel’s services and amenities, and be able to answer any questions that guests may have.

Detailed Job Description:

Hotel Guest Service Agents are responsible for greeting guests upon arrival, checking them in and out, and providing them with information about the hotel and its services. They must be able to handle any complaints or requests that guests may have, and be able to provide them with the best possible solutions. They must also be able to handle any payments that guests may need to make, and be able to provide them with accurate information about the hotel’s rates and policies.

What is Hotel Guest Service Agent Job Skills Required?

• Excellent customer service skills
• Ability to multitask
• Knowledge of hotel services and amenities
• Knowledge of hotel policies and procedures
• Ability to handle payments
• Ability to handle complaints and requests
• Knowledge of local attractions and activities
• Knowledge of computer systems and software

What is Hotel Guest Service Agent Job Qualifications?

• High school diploma or equivalent
• Previous experience in customer service
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment
• Ability to work independently

What is Hotel Guest Service Agent Job Knowledge?

• Knowledge of hotel services and amenities
• Knowledge of hotel policies and procedures
• Knowledge of local attractions and activities
• Knowledge of computer systems and software

What is Hotel Guest Service Agent Job Experience?

• Previous experience in customer service
• Previous experience in a hotel setting

What is Hotel Guest Service Agent Job Responsibilities?

• Greet guests upon arrival and check them in and out
• Provide guests with information about the hotel and its services
• Handle any payments that guests may need to make
• Handle any complaints or requests that guests may have
• Provide accurate information about the hotel’s rates and policies
• Ensure that guests have a pleasant and comfortable stay