Hotel Director Of Operations Jobs

Knowledgeable in Medallia or other guest service/on line management tool (reporting and analytics)

Knowledge of GAAP accounting and experience with compliance required.

Three (3) years related experience using/administering an accounting software in hospitality or service industry. Must have hospitality experience.

Ideal candidate held/holds a managerial/supervisory position at a hotel's front desk

Hands-on knowledge with OPERA PMS (Cloud or V5 versions)

Knowledgeable in guest touch point systems via SMS or WHATS APP (i.e. Medallia Concierge/Zingle, Kipsu)

Bachelor degree in Hotel Management, Business Administration, or related field or equivalent education and experience.

At least 2 years of direct management experience, recruiting, developing and retaining talent.

Previous experience working with property management systems such as Opera, Infor, and/or LMS.

Inform senior hotel management of situations which require attention.

At least 5 years of experience within upscale, lifestyle, or luxury property.

Excellent customer service, strategic, analytical skills with strong quantitative and qualitative skills.

A successful, progressive, work history

Salary range = Up to $80,000 + monthly bonus

· Identify and develop new group business for the Corporate and Leisure markets

· Negotiate locally negotiated rates and group bookings with rooms and meeting space

· Assist in developing and reviewing monthly and yearly sales plans

· Participate in weekly sales meetings, marketing strategy conference calls, and sales blitzes

Manage talent/performance management and feedback.

Bachelor or Masters degree in Business, Hotel Management or related field.

Manage guest expectations for all functional teams; deal with complaints and be visible for assistance.

Manage hotel inspection team in order to develop and prioritize the necessary repair and maintenance as well as capex plans.

Must have at 10 years of operating experience. Hotel/ hospitality experience is required. Technical experience is preferred.

Work closely with shoreside functional hotel areas (e.g., Housekeeping operations) to assure key projects and initiatives are being implemented onboard.

Strong financial acumen, with preferably four (4) years experience, in budgeting, data analysis, forecasting, and revenue management.

Develop and manage the hotel\'s annual budget to achieve revenue and profit targets.

Ensure the delivery of exceptional guest experiences throughout their stay at the hotel by championing a guest-centric culture.

Recruit, train, and mentor a skilled and motivated team of hotel staff, fostering a positive work environment.

Excellent communication and people skills, with the ability to lead and inspire a diverse team.

Exceptional problem-solving abilities and the capacity to make well-informed decisions under pressure.

Manage Cisco Call Manager phone switch, Cisco Unity voice mail system, Percipia Networks phone interface, and ISI Call Management.

Active Directory and Group Policy Management

Associates at Flik Hospitality are offered many fantastic benefits.

Manage the internal network, consisting of a Windows 2003 Active Directory infrastructure with Cisco hardware.

Manage the day-to-day operation of the in-house Audio Visual Staff.

Timely completion of projects assigned by manager.

Bachelor’s degree in hospitality, management, or related field or equivalent experience.

Two (2) years of experience in the direction and management of employees in a similar hotel environment.

Works closely with the Senior Hotel Operations Manager to implement strategic Initiatives provided by Hotel Strategy CoE for hotel operations.

Provides leadership and direction to maintain and improve the guest experience within front desk operations, consistent with the company’s service standards.

Responsible for employee engagement of the front desk operations team, utilizing the tools provided and through coaching, training, rewards and development.

Five to ten years’ prior hotel management experience, or equivalent combination of education and experience

Bachelor’s degree, higher education qualification or equivalent in Hotel Administration / Business Administration

Experience required may vary based on size and complexity of operation

Developing programs and initiatives to increase team engagement and achieve against performance and development goals

Maintaining compliance with all required brand and service standards – collaborating with colleagues to exceed guest expectations

Leading annual capital, cash flow and sales and marketing plans to accurately forecast budgets

Submit a CAPEX report to Finance Department annually.

Implement opportunities for manager operational costs and boosting bottom line.

Carries out supervisor responsibilities in accordance with the organization’s policies and applicable laws.

Balances team and individual responsibilities; gives and welcomes feedback; contributes to building a positive team spirit.

AAA - Four or Five Diamond experience preferred.

Spa experience, property additions and remodeling experience preferred.

Support the General Manager in the overall management and strategic direction of the hotel.

Diploma/degree in hospitality management or university equivalent

Consistently offer professional, friendly and engaging service

Minimum of 10 years hospitality experience with 5 years’ experience at the Executive Committee level

Extensive Hotel operations experience required

Demonstrated knowledge of budget planning and financial controls

Bachelor’s degree in hospitality, management, or related field or equivalent experience.

Two (2) years of experience in the direction and management of employees in a similar hotel environment.

Works closely with the Senior Hotel Operations Manager to implement strategic Initiatives provided by Hotel Strategy CoE for hotel operations.

Provides leadership and direction to maintain and improve the guest experience within front desk operations, consistent with the company’s service standards.

Responsible for employee engagement of the front desk operations team, utilizing the tools provided and through coaching, training, rewards and development.

3-5 years of Revenue Management and/or Front-office Operations experience within hospitality industry

Extensive experience working directly with hotel ticketing system, specifically Topdesk (configurations, updates, ticket resolution)

Full Benefits; Medical, Vision, Dental, and more!

20+ Years of Proven Industry Experience in 4 major markets

Dedicated Engagement Manager who is committed to you and your success

- Documents requirements, defines scope and objectives to parallel overall business strategies.

Collaborate with other departments, including marketing, operations, and revenue management, to ensure alignment and maximize opportunities

Strong leadership skills, with experience managing and motivating a team

Proficiency in Microsoft Office and hotel sales management systems

Come join a well-established, family-owned property-management company that is growing!

Previous experience as an Director of Sales for a Hotel

Ability to work from home 1 day/week!

Submit a CAPEX report to Finance Department annually.

Implement opportunities for manager operational costs and boosting bottom line.

Carries out supervisor responsibilities in accordance with the organization’s policies and applicable laws.

Balances team and individual responsibilities; gives and welcomes feedback; contributes to building a positive team spirit.

AAA - Four or Five Diamond experience preferred.

Spa experience, property additions and remodeling experience preferred.

Develops, recommends, implements and manages the department's annual budget, business plan, forecasts and objectives to meet/exceed management expectations.

May assume the responsibilities of the General Manager in their absence.

Participate in revenue management meetings.

Learn the management agreement and be able to comply with all covenants.

Demonstrates experience and skill at creating culture of care, concern and accountability.

A four year college degree or equivalent education/experience.

Transfers functional knowledge and develops group sales skills of other discipline managers.

Verifies that effective structures, processes, jobs and performance management systems are in place.

Demonstrated skills in supervising a team.

Hotel industry work experience, demonstrating progressive career growth and a pattern of exceptional performance.

Supports the General Manager by coordinating crisis communications.

Develops and manages internal key stakeholder relationships.

Bachelor’s degree, preferably in Hotel Management, Real Estate, or Finance

We’re proud to offer exceptional corporate benefits which include:

Established relationships with owners, operators, consultants, management companies, lenders, builders, etc.

Work-life benefits including well-being initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center

5 + years of hotel franchise sales and development, hotel feasibility, hotel financial analysis or other sales-related experience.

Strong negotiation and influencing skills.

Bachelor’s degree in hospitality, management, or related field or equivalent experience.

Two (2) years of experience in the direction and management of employees in a similar hotel environment.

Technical knowledge and experience with Opera (or LMS for CCLV).

Technical knowledge and experience with HotSOS or other service optimization systems.

Works closely with the Senior Hotel Operations Manager to implement strategic Initiatives provided by Hotel Strategy CoE for hotel operations.

Provides leadership and direction to maintain and improve the guest experience within front desk operations, consistent with the company’s service standards.

Previous management experience and demonstrated matrix management skills

Verifies that property management has realistically budgeted CAPEX and department operating budgets based on anticipated IT projects and property support/needs requirements.

Advises and verifies that property management has adequately addressed technology needs in short- and long-term planning.

Is viewed as a credible leader by subordinates, peers, and senior management.

May have direct management responsibility for property-based system managers and technicians. Provides work direction to cluster-based systems technicians and managers.

BS/BA or equivalent work experience. Additionally, 5-7 years’ experience in like position.

Skills, Experience and Education Requirements

Prefer previous Hotel Manager/Director experience within the Cruise Industry (3-5 years) or equivalent experience.

The Hotel Director reports to the Vice President Guest Experience for the Company policies and procedures.

A university Bachelor’s or Master’s degree(s) or significant related experience.

The Hotel Director reports to the Captain regarding vessel operations onboard.

4 gold stripes with white bars in-between.