Director Of Hotel Jobs

## Director of Hotel

\ Full Time\ Non-Safety Sensitive\ Meskwaki Bingo Casino Hotel, Tama, IA, US

Salary position:Dependent on Qualifications

A full-time opportunity is available!Full-time positions offer generous benefit package including Health Plan (Medical, Dental, and Vision), PTO, Holiday Pay, 401(k) Retirement Savings Plan, Weekly Pay and much more!

Non-Safety Sensitive

_____________________________________________________________________

Job Summary

Responsible for ensuring the efficient operation of all hotel departments, delivering exceptional guest experiences, maintaining the highest standards of guest service, and ensuring financial performance.

Essential Job Duties

• Develop and manage the hotel\'s annual budget to achieve revenue and profit targets.
• Ensure the hotel\'s compliance with applicable regulations, safety standards, and casino policies.
• Conduct regular performance evaluations and provide constructive feedback to enhance team performance.
• Coordinate and maintain positive and collaborative relationships with departmental vendors.
• Oversee quality assurance initiatives to maintain the highest standards of cleanliness, maintenance, and guest satisfaction.
• Analyze financial reports and market trends to identify opportunities for revenue growth and cost efficiencies. Use yield management techniques to optimize revenue.
• Promote effective communication and teamwork among hotel departments and with other casino resort divisions.
• Collaborate and coordinate hotel operations with gaming operations and the marketing department et al. to ensure we maintain adequate room inventory for casino VIPs.
• Collaborate with department heads to maintain the highest quality of guest services, focusing on guest feedback and continuous improvement.
• Collaborate and coordinate hotel operations with Food and Beverage options to ensure we account for guests visiting and attending functions in our conference center operations.
• Ensure the delivery of exceptional guest experiences throughout their stay at the hotel by championing a guest-centric culture.
• Oversee the day-to-day operations of the hotel, including front and back of the house hotel operations, retail, and guest services.
• Implement cost-control measures and revenue optimization strategies without compromising service quality.
• Recruit, train, and mentor a skilled and motivated team of hotel staff, fostering a positive work environment.
• Develop and implement efficient operational procedures to enhance guest satisfaction, optimize resources, and maximize revenue.
• Monitor and analyze key performance indicators to identify areas for improvement and implement corrective measures.

Supplemental Job Duties

• Attends all required meetings and training sessions.
• Performs other job-related duties as assigned.
• Report to work on time and as required in professional attire, display a high level of personal cleanliness, and follow personal appearance standards.
• Conducts personnel hiring, reviews, and training.
• Comply with policies and procedures required by the department, the company, the Sac and Fox Gaming Commission, and the National Indian Gaming Commission

Supervisor Responsibilities

This position in accordance with policy will have the authority to: make decisions necessary for carrying out the above listed job duties including hire, terminate, promote, demote, transfer, provide training opportunities, recommend merit increases, evaluate performance, create and adjust performance standards, create and/or delegate staff scheduling, and invoke disciplinary action. This position may have other supervisory authority assigned as necessary through management. This position directly and indirectly supervises all hotel team members. This position has t e authority, through proper channels, to procure any supplies and or equipment needed for the operation of the department. This position has signatory authority for complimentary - Room and/or Meal/Beverage and/or Gift Shop (printed self-comps and discretionary comps).

Physical Requirements/Working Conditions

May be exposed to loud and continual noise levels and smoke-filled environment. Moderate use of hands, arms, wrists, fingers and vision related to computer use. Some lifting up to 25 pounds may be required, otherwise normal office environment. In-town and out-of-town travel will be required. Must be confidential.

Minimum Job Qualifications

Knowledge/Education/Work Experiences:

• Exceptional problem-solving abilities and the capacity to make well-informed decisions under pressure.
• Excellent communication and people skills, with the ability to lead and inspire a diverse team.
• Six (6) years of proven hotel management experience, preferably in a casino resort setting, across all aspects of hotel operations including guest services, front and back-of-house hotel operations, and retail operations required.
• High School Diploma or GED required.
• Strong financial acumen, with preferably four (4) years experience, in budgeting, data analysis, forecasting, and revenue management.
• Proficient in computer software applications including Microsoft Office and knowledgeable of hotel systems.
• Familiarity with gaming regulations and an understanding of the interplay between the hotel and casino operations preferred. As well as be able to obtain and maintain a gaming license in accordance with the regulations established by the Sac and Fox Gaming Commission.
• Bachelors degree in Hospitality Management, Business Administration, or a related field required. (Ten (10) years of demonstrated progressive hotel management experience may be substituted for education requirement.)
• Flexibility to work irregular hours and adapt to the demands of a 24/7 operational environment.

Skills/Abilities

Requires excellent time management and organizational skills plus the ability to prioritize and oversee multiple tasks to function effectively and efficiently within established timelines. Must be able to meet deadlines and work independently without supervision. Must be flexible with working hours and days off. Must possess good interpersonal and communication skills, both verbal and written. Must be efficient and pleasant on the telephone and in person. Must possess good computer skills. Attention to detail and follow-up required. Must have adaptability and flexibility with the ability to work under deadline pressure and to adapt to plans and programs quickly. Must be able to meet all internal supervisory or higher, training and education requirements. Ability to analyze data and make sound business decisions.

Native American Preference:Members of the Meskwaki Nation and other Native American Tribes who are qualified applicants are encouraged to apply and will be given preference in accordance to established procedures.

Gaming Restrictions:This position isPROHIBITEDfrom playing all casino games while on or off-duty, except as authorized for employee tournaments. Team members are prohibited from entering casino contests and giveaways established for our guests.