Helpdesk Tier 2 Jobs in Florida

Partner with CTS team to manage customer questions and escalate to management for more complex inquiries as needed

Design, build, and configure applications to meet business process and application requirements

2+ years’ experience in Web Application testing

Strong desire to focus on the customer; demonstrate strong customer service skills

Excellent communication skills (written and verbal)

Knowledge in testing API and Mobile application

Three years of operational experience will be considered as a substitute for educational requirements

Bachelor’s degree in human services field or business management or information systems technology

Knowledge of state/national accreditation and certification standards of AIRS, AAS, CONTACT USA, DCF-SAMH & FCASV

Knowledge of crisis intervention and active listening skills

Ability to type at 30 computer WPM and knowledge and ability to learn computer systems required

Proven leadership skills with a history of direct supervision of staff