Register
Recruit Create CV

Helpdesk Tech Jobs in Texas

Helpdesk Administrator Jobs
By Motive Infrastructure Solutions At , Austin, 78745

Receives and responds to queries (via email, chat, phone, etc.). Contacts querant and gathers details or additional information on the issue until comprehension is complete. Determines the best ...

Helpdesk & Desktop Systems Tech Ii
By Omeros Corporation At , Seattle $95,000 - $114,000 a year
A minimum of 3 years of systems, networking, and application management experience
Technical Education, Skills and Knowledge Required:
Utilize approved remote access tools to assist end-users with software installations, configurations, and troubleshooting
CompTIA A+ Certification is preferred
Working knowledge of end-user productivity and collaboration tools such as Office 365, SharePoint, Zoom/Zoom Rooms, and other SaaS systems
Working knowledge of general IT security best-practices
Helpdesk Analyst Jobs
By Yoh, A Day & Zimmermann Company At Dallas, TX, United States
2+ years of experience in an IT support or IT Troubleshooting role or equivalent education.
Excellent troubleshooting skills with Windows 10/11 and Microsoft Office.
Excellent communication and interpersonal skills.
End-User Support Analyst (7 a.m. – 4 p.m. shift)
Dallas, TX (City Place area)
Familiarity with smartphone application installation and troubleshooting.
Helpdesk Analyst Jobs
By Partners In Health At , Boston, 02199, Ma
Procurement and Inventory Management (15%):
In-depth knowledge of computer systems (Windows and Mac OS)
Strong problem-solving skills, with an ability to work independently
Strong interpersonal skills and willingness to work in user support
A+ Certification is useful, but not required
Exemplary interpersonal skills; ability to collaborate effectively with culturally diverse staff across departments and countries.
Helpdesk Analyst Jobs
By ARK Solutions At , Atlanta, Ga
Track progress of requests to completion and escalate to vendors and management as needed.
Test new accounts upon creation for successful login to equipment, network, office 365 email, and remote VPN.
Communicate status of processed onboard or offboard requests to hiring managers.
One-year proven experience with Office 365 Pro Plus core applications.
One-year proven experience with Helpdesk ticketing systems (ServiceNow, Remedy, etc.).
Detail oriented with the ability to work independently and remote.
Customer Helpdesk Services Representative
By Homecare Homebase At Dallas, TX, United States
Utilizing basic troubleshooting skills and providing thorough documentation of customer issues for the Client Services team
Education: this career opportunity requires a high school diploma.
Communicating with customers via phone and email
Managing a case load of approximately 40-50 calls per day
Assisting customers with basic software questions and routine requests
Identifying major customer issues and following appropriate escalation procedures

Are you looking for a job that allows you to help people while using your technical skills? Look no further! We are looking for a Helpdesk Technician to join our team and provide technical support to our customers. You will be responsible for troubleshooting and resolving customer inquiries, as well as providing technical advice and guidance. If you have a passion for technology and helping others, this is the perfect job for you!

Overview:

Helpdesk Techs provide technical support to customers and employees by troubleshooting hardware and software issues. They are responsible for responding to customer inquiries, resolving technical problems, and providing technical advice and guidance.

Detailed Job Description:

Helpdesk Techs are responsible for responding to customer inquiries and resolving technical problems. They provide technical advice and guidance to customers and employees, troubleshoot hardware and software issues, and install and configure computer systems. They also provide technical support to customers and employees by troubleshooting hardware and software issues.

What is Helpdesk Tech Job Skills Required?

• Excellent customer service skills
• Knowledge of computer hardware and software
• Ability to troubleshoot hardware and software issues
• Knowledge of networking and internet protocols
• Ability to communicate technical information to non-technical users
• Ability to work independently and as part of a team

What is Helpdesk Tech Job Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• A+ certification or equivalent
• Experience in customer service
• Knowledge of computer hardware and software
• Knowledge of networking and internet protocols

What is Helpdesk Tech Job Knowledge?

• Knowledge of computer hardware and software
• Knowledge of networking and internet protocols
• Knowledge of customer service
• Knowledge of troubleshooting hardware and software issues

What is Helpdesk Tech Job Experience?

• Previous experience in customer service
• Previous experience in technical support
• Previous experience in troubleshooting hardware and software issues

What is Helpdesk Tech Job Responsibilities?

• Respond to customer inquiries and resolve technical problems
• Provide technical advice and guidance to customers and employees
• Troubleshoot hardware and software issues
• Install and configure computer systems
• Provide technical support to customers and employees
• Monitor and maintain computer systems