Register
Recruit Create CV

Helpdesk Tech Jobs in Alaska

Helpdesk Tech Jobs
By Petro Marine Services At , Anchorage
Education and Certifications: Hold at least a High School Diploma, and a relevant college degree (e.g., A+ certification) is preferred.
Troubleshooting Skills: Exhibit strong troubleshooting abilities and effectively communicate technical concepts to non-technical users.
Active Directory and O365 Management:
Hardware and Software Knowledge: Possess advanced knowledge of hardware components and proficiency in the MS Office suite.
Customer Service Excellence: Possess a deep commitment to customer service ethics and practices, ensuring exceptional end-user experiences.
Basic Network Understanding: Demonstrate a solid understanding of basic network topology.

Are you looking for a job that allows you to help people while using your technical skills? Look no further! We are looking for a Helpdesk Technician to join our team and provide technical support to our customers. You will be responsible for troubleshooting and resolving customer inquiries, as well as providing technical advice and guidance. If you have a passion for technology and helping others, this is the perfect job for you!

Overview:

Helpdesk Techs provide technical support to customers and employees by troubleshooting hardware and software issues. They are responsible for responding to customer inquiries, resolving technical problems, and providing technical advice and guidance.

Detailed Job Description:

Helpdesk Techs are responsible for responding to customer inquiries and resolving technical problems. They provide technical advice and guidance to customers and employees, troubleshoot hardware and software issues, and install and configure computer systems. They also provide technical support to customers and employees by troubleshooting hardware and software issues.

What is Helpdesk Tech Job Skills Required?

• Excellent customer service skills
• Knowledge of computer hardware and software
• Ability to troubleshoot hardware and software issues
• Knowledge of networking and internet protocols
• Ability to communicate technical information to non-technical users
• Ability to work independently and as part of a team

What is Helpdesk Tech Job Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• A+ certification or equivalent
• Experience in customer service
• Knowledge of computer hardware and software
• Knowledge of networking and internet protocols

What is Helpdesk Tech Job Knowledge?

• Knowledge of computer hardware and software
• Knowledge of networking and internet protocols
• Knowledge of customer service
• Knowledge of troubleshooting hardware and software issues

What is Helpdesk Tech Job Experience?

• Previous experience in customer service
• Previous experience in technical support
• Previous experience in troubleshooting hardware and software issues

What is Helpdesk Tech Job Responsibilities?

• Respond to customer inquiries and resolve technical problems
• Provide technical advice and guidance to customers and employees
• Troubleshoot hardware and software issues
• Install and configure computer systems
• Provide technical support to customers and employees
• Monitor and maintain computer systems