IT Help Support Technician Jobs in Tennessee , Employment

Are you looking for an exciting opportunity to use your IT skills to help others? We are looking for an IT Help Support Technician to join our team and provide technical assistance to our customers. You will be responsible for troubleshooting hardware and software issues, providing technical support, and helping customers with their IT needs. If you are a tech-savvy problem solver with excellent customer service skills, this could be the perfect job for you!

Job Description of IT Help Support Technician The IT Help Support Technician is responsible for providing technical assistance and support related to computer systems, hardware, or software. They are the first point of contact for users seeking technical assistance and are responsible for troubleshooting hardware and software issues, providing technical advice, and resolving problems. Job Skills Required

• Knowledge of computer hardware, software, and networking systems

• Ability to troubleshoot and diagnose technical issues

• Excellent customer service and communication skills

• Ability to work independently and as part of a team

• Knowledge of relevant software and applications

• Ability to work in a fast-paced environment

Job Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field

• A+ certification or equivalent experience

• Experience with Windows, Mac, and Linux operating systems

• Experience with network troubleshooting

• Experience with customer service

Job Knowledge

• Knowledge of computer hardware, software, and networking systems

• Knowledge of relevant software and applications

• Knowledge of Windows, Mac, and Linux operating systems

• Knowledge of network troubleshooting

• Knowledge of customer service

Job Experience

• Previous experience in a help desk or technical support role

• Experience troubleshooting hardware and software issues

• Experience providing technical advice and resolving problems

• Experience working in a fast-paced environment

Job Responsibilities

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware

• Respond to queries either in person or over the phone

• Diagnose and troubleshoot technical issues

• Research and identify solutions to software and hardware issues

• Install, modify, and repair computer hardware and software

• Maintain records of daily data communication transactions, issues, and remedial actions taken

• Follow up with customers to ensure their technical issues have been resolved

• Provide technical training and support to end-users