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Help Desk Support Specialist Jobs

Help Desk Support Specialist
By LanceSoft, Inc. At Richardson, TX, United States
Location: Richardson, TX Fully remote (Never coming onsite)
6 months of hardware experience preferably in a call center environment
**Must be located within 50 miles of Richardson, TX
Job Title Senior IS Technician
Related online diagnostics are used for troubleshooting; incidents are tracked in a case tracking system.
The primary role of this position is to take live trouble-shooting calls daily 100% of the time.
It Help Desk/Support Specialist
By Pritchard Companies At Clear Lake, IA, United States
Resolve problems, provide remote assistance, document, and manage tickets.
Ability to effectively present information and respond to questions from groups of managers, end users with varying levels of technical experience.
1+ years of experience in IT support
Work with the IT team to resolve high level hardware and software issues.
Work with members of IT team to maintain accurate hardware/software inventory.
Proactively complete assigned tasks resulting in successful, on time, high quality deliverables.
Help Desk Support Specialist
By Tech Providers, Inc At United States
Once the training is completed, it’ll be a 40 hours shift, tightly managed by Ellucian
Upskilling to support additional customers
The training will be for 3 weeks and from 4th week, they will be productive.
After the 1st week of the training, client will ship the equipment to the candidates.
Required to always be on camera during interview, training (3 weeks), and meetings.
Full-mandatory training class attendance (3 weeks) followed by production.
Help Desk Service Specialist
By Laksan Technologies At Boise, ID, United States

1 - CYBER LIABILITY INSURANCE IS REQUIRED: To place any candidates in any ITS positions moving forward, vendors WILL BE REQUIRED to hold Cyber Liability insurance on top of what is currently required ...

Help Desk Specialist Jobs
By Alexander Technology Group At Manchester, NH, United States
Experience troubleshooting Hardware, Software and network connectivity issues
Experience with MS Office, Computer setup/imaging and software installs
Daily support of end users (internal clients)
Monitor and resolve ticket submissions efficiently
Diagnose computer hardware / software, & network connectivity accurately and efficiently
Use good judgement in determining if issue needs escalation
Help Desk Support Specialist
By New Era Technology At Plano, TX, United States
·Recognized industry certification or related experience desired:
·Active Directory, Exchange Management Console, Exchange Command Console, Office 365
·Experience installing, configuring and supporting Windows OS, networked and local printers, and business applications
·Hands on experience with Windows 10, OS upgrade experience a plus
·Hands on experience with Microsoft Office 2016/O365 platforms
·Experience with IT support ticketing systems and ITIL fundamentals – ServiceNow experience preferred
Help Desk Support Specialist/Technical Support
By Tech Providers, Inc At United States
Relying on resources as trained (knowledge base, websites, support channels).
9am Eastern Time – 5:30pm Eastern Time.
34-36 hours per week during training/onboarding and Once the training is completed, it’ll be a 40 hour shift.
After the 1st week of the training, client will ship the equipment to the candidates.
Required to always be on camera during interview, training (3 weeks), and meetings.
Full-mandatory training class attendance (3 weeks) followed by production.
Help Desk Specialist Jobs
By Unique Comp, Inc (UCI) At United States
36 Months experience on Helpdesk duties, taking calls and dealing with customers and taking Level 2 application related tickets.
36 Months experience of reviewing and enforcement of Security compliance policy and procedure .
36 months experience documenting/writing training materials.
36 Months experience troubleshooting access issues/permissions, individual accounts, hardware, and applications.
36 months experience lifting up to 50 lbs. of equipment and running cable over and under furniture.
36 Months experience using ITSM service desks or equivalent.
Help Desk Support Specialist
By Cybrex LLC At Norfolk, VA, United States

Help Desk Support Specialist I -

Help Desk Support Specialist II -

Help Desk Specialist Jobs
By WSN At New York City Metropolitan Area, United States
Strong technical skills and knowledge of hardware, software, and network systems
4-6 years of experience in Desktop support
The successful candidate must be a team player with strong customer service and communication skills
VPN and Citrix remote access
Application packaging experience is a plus
Strong understanding of help desk functions and technical support experience
Help Desk Specialist Jobs
By CACI At , Norfolk, 23510, Va
Requires basic job knowledge of systems and procedures obtained through prior work experience or education.
Alerts management to recurring problems and patterns of problems.
Typically has 3 years of experience. May require vocational or technical education in addition to related work experience.
We offer competitive benefits and learning and development opportunities.
Tracks incidents and requests from identification through resolution ensuring a quality end-to-end customer experience.
Documents resolutions and updates self-help and staff knowledge bases.
Jr Help Desk Specialist (Ts/Sci)
By TekSynap At Columbus, OH, United States
Help provide technical assistance and support for Workflow Management services
Review, reconcile and support the management of tickets throughout their lifecycle
One or more years of related experience and have IAT I 8570 Certification within 60 days of starting
Maintains documentation of problems and meets Service Level Agreement Requirements for calls answered and resolved.
Consulting with users to identify needs and requirements.
Six (6) years of progressive experience in the field of Information Processing
Help Desk Specialist Jobs
By Client Solution Architects At Portsmouth, VA, United States
Knowledge of trouble ticket systems
Proven customer service and communication skills
Records all trouble ticket calls received in-person, via phone calls, email, or voicemail into the call center ticketing system
Creates, modifies, and deletes internal users’ system accounts
Assists clients with IT software and/or hardware issues
Performs software installation, general visual inspection, power up, and testing of computer equipment
Senior Help Desk Support Specialist
By Arizona Supreme Court At Phoenix, AZ, United States
The Arizona Supreme Court, Administrative Office of the Court offers a comprehensive benefits package to include:
Create, modify, and maintain Knowledge articles with a high degree of accuracy and attention to detail
Maintain a comprehensive level of knowledge relative to AOC sponsored automated applications and operational policies and procedures.
Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance
Terminate a remote work agreement at its discretion.
terminate a remote work agreement at its discretion.
Help Desk Specialist Jobs
By RTL Networks At , , Um
Copies of certifications are required.
Provide IT support services and call triage including First Call Resolution, Impact and Priority Based Incident Categorization.
Provide timely customer feedback, monitor/update the status of assigned tickets, and ensure warm hand-off and/or ticket escalation.
Maintain a professional appearance and demeanor during duty hours, official travel, and when working with the user community.
Provide O&M support for OMC desktop, laptop, and tablet information systems.
Image information systems using government provided operating system images.
Help Desk Specialist Jobs
By Synergy ECP At District of Columbia, United States

Columbia, MD Description Company Information: Synergy ECP is a Service Disabled Veteran-Owned Small Business SD(VOSB) that was formed in July 2007 with Headquarters in Columbia, MD and is made ...

Front Desk Support Specialist (Eastpointe)
By AltaPointe Health Systems At Daphne, AL, United States
Any additional duties as assigned by management.
Fine manipulation/dexterity for data entry, writing and handling paperwork.
Physical Requirements of the Job
Verbally greets and recognizes all visitors coming through the main lobby with appropriate greeting.
Obtains sufficient information from visitors in regards to the nature of the visit and makes the appropriate connection to AltaPointe staff.
Advises employees that visitors are in the front area waiting to be seen.
Help Desk Specialist Jobs
By Mintz, Levin, Cohn, Ferris, Glovsky and Popeo, P.C. At , Boston, 02111, Ma

The Professional Staff Talent Acquisition Coordinator (“Coordinator”) will proactively support firm-wide professional staff recruiting efforts, ensuring that the highest level of internal and ...

Remote Help Desk Support Specialist | Network Solutions
By CBIZ At , Maryland Heights, 63043, Mo
2022 Great Place to Work Certification
Troubleshoot and provide instruction over the phone while following a set knowledge base format.
Other job duties as assigned.
Associate degree in computer science or related field OR 2 years of related work experience.
Previous experience in a call center environment preferred.
2022 Best and Brightest Companies to Work for in the Nation
User Support Specialist/Help Desk
By Leidos At , Miami, 33178, Fl $21.41 an hour
Experience providing direct end-user support for the applications being supported, including both telephone support and on-site assistance to users.
Certain applications may require certification by the software provider.
Excellent oral and written communications skills.
Prior experience in automated litigation support.
Prior teaching/training experience involving computer applications, preferably database, imaging, or other automated litigation support applications strongly preferred.
Assisting users with various IT related troubles

Are you looking for an exciting opportunity to make a difference in the lives of others? We are looking for a Help Desk Support Specialist to join our team and provide technical assistance to our customers. You will be responsible for troubleshooting hardware and software issues, responding to customer inquiries, and providing technical support. If you have a passion for technology and customer service, this is the perfect job for you!

What is Help Desk Support Specialist Job Skills Required?

• Excellent customer service skills
• Knowledge of computer hardware, software, and networking
• Ability to troubleshoot technical issues
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to multitask and prioritize tasks
• Knowledge of customer service principles and practices
• Knowledge of relevant software and applications

What is Help Desk Support Specialist Job Qualifications?

• Bachelor’s degree in computer science, information technology, or related field
• Certification in relevant software and applications
• Previous experience in a customer service or technical support role
• Knowledge of customer service principles and practices
• Knowledge of computer hardware, software, and networking
• Ability to troubleshoot technical issues

What is Help Desk Support Specialist Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of computer hardware, software, and networking
• Knowledge of relevant software and applications
• Knowledge of troubleshooting techniques
• Knowledge of customer service principles and practices
• Knowledge of customer service principles and practices

What is Help Desk Support Specialist Job Experience?

• Previous experience in a customer service or technical support role
• Experience troubleshooting technical issues
• Experience working with customers to resolve technical