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Help Desk Specialist Jobs
Company | Alexander Technology Group |
Address | Manchester, NH, United States |
Employment type | FULL_TIME |
Salary | |
Category | Information Technology & Services |
Expires | 2023-07-12 |
Posted at | 10 months ago |
Alexander Technology Group is seeking a Help Desk Specialist for a growing company in southern NH.
Responsibilities For Help Desk Specialist
*MONATG*
Responsibilities For Help Desk Specialist
- Perform hardware / software installs & provide all support in a professional manner
- Diagnose computer hardware / software, & network connectivity accurately and efficiently
- Oversee ticket distribution and provide metrics on response times, closure rates, and trends.
- Use good judgement in determining if issue needs escalation
- Daily support of end users (internal clients)
- Monitor and resolve ticket submissions efficiently
- Experience troubleshooting Hardware, Software and network connectivity issues
- IPhone setup & IOS troubleshooting a plus
- Experience with MS Office, Computer setup/imaging and software installs
*MONATG*
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