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Help Desk Specialist Jobs

Company

Alexander Technology Group

Address Manchester, NH, United States
Employment type FULL_TIME
Salary
Category Information Technology & Services
Expires 2023-07-12
Posted at 10 months ago
Job Description
Alexander Technology Group is seeking a Help Desk Specialist for a growing company in southern NH.
Responsibilities For Help Desk Specialist
  • Perform hardware / software installs & provide all support in a professional manner
  • Diagnose computer hardware / software, & network connectivity accurately and efficiently
  • Oversee ticket distribution and provide metrics on response times, closure rates, and trends.
  • Use good judgement in determining if issue needs escalation
  • Daily support of end users (internal clients)
  • Monitor and resolve ticket submissions efficiently
Requirements For Help Desk Specialist
  • Experience troubleshooting Hardware, Software and network connectivity issues
  • IPhone setup & IOS troubleshooting a plus
  • Experience with MS Office, Computer setup/imaging and software installs
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