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Healthcare Call Center Team Lead Jobs

Healthcare Call Center Manager
By Sleep Data At San Diego Metropolitan Area, United States
Acts as a point of contact and resource to outside accounts and special projects such as ResMed care management and Nationwide
Two to three years experience in the sleep industry, but this is preferred
A Strong level of contracts and insurance knowledge.
Medical/Dental/Vision/401(k) and other great benefits
Headquartered in San Diego, CA (http://maps.google.com/maps?q=OFF-SITE+San+Diego+CA+92123)
Responsible for overseeing the Client Services team including reception, scheduling, new patient registration and coordinating with the primary care physician’s offices
Call Center Team Lead - 12:30-9:00Pm Est
By Privia Health At United States
1+ of Previous management/leadership experience preferred
Actively manage phone agents productivity and adherence by using real time dashboard monitoring and provide coaching and support to agents.
Report to Manager any system outages, personnel issues or areas of concern in a timely manner.
High School Diploma required, advance certification a plus
Familiar with software such as Word, Excel, Web Browsers and Browser based web applications. Salesforce knowledge preferred
Accessibility to secure, quiet work space with high-speed internet to work remotely
Manager Call Center Team
By Comerica Bank At , Auburn Hills, 48326, Mi
Responsible for interviewing, hiring, HR administrative requirements, performance management process (PMP) etc.
3 years of management experience in a customer contact center or customer servicing industry
Experienced in leading relationship growth training.
Manage and communicate the implementation of all Corporate and Departmental policies, procedures, standards and guidelines.
Manage a minimum of 15-18 Contact Center Agents across all lines of business, including temp staffing for medium to large projects.
Support self-audits and other corporate audits to ensure compliance with regulatory requirements.
Call Center Team Lead, Customer Relations
By CVS Health At , , Fl $18.50 - $34.60 an hour
1+ year(s) of experience in retail healthcare, preferably in a high volume call center
Microsoft Office knowledge, including Word, Excel, Access, and PowerPoint
Verifiable High School diploma, GED or equivalent work experience is required
Assist with designing and updating procedures for tasks and transactions.
Responsible for responding to supervisor escalations from internal contacts and field leadership.
Assist with coaching, developing ad motivating team members; facilitate team meetings and training sessions.
Team Lead – Call Center
By InfiCare Staffing At Carrollton, TX, United States
Provide feedback to management and challenge processes to increase efficiency and customer satisfaction.
Educational requirements include a High School Diploma or equivalent.
Knowledge and experience using current computer technology, including experience with Excel and Word.
Improve workflows by using critical thinking skills to track activity and identify areas for improvement.
Minimum 3-year Call Center experience required.
Minimum 2-year supervisory experience is required, preferably in health plan operations.
Call Center Team Lead
By Xceedance At Worcester, MA, United States
Qualification & Experience required (including key competencies):
Strong knowledge of Property and Casualty Insurance
Transfer and effectively communicate knowledge of business rules
Professional demeanor and strong communication skills
Basic knowledge of office suite
Good attendance, performance and QA scores
Remote Healthcare Call Center ($18.00 - $18.50 / Hour)
By Talentify.io At United States
Answering back-to-back calls, to provide caring and knowledgeable assistance to members and providers
Responding to customer inquiries in a courteous and professional manner regarding benefits, eligibility, claims payment and authorizations
2 years of proven Call Center experience
1 year of Healthcare, Medical, or Health Insurance experience required
Basic computer knowledge and ability to resolve basic IT issues without assistance
WORK FROM HOME ONLY FOR COLORADO RESIDENTS
Call Center Team Lead - Ui Health
By The Chicago Lighthouse At , Chicago, 60612, Il $19.00 - $19.50 an hour
Ensure that all reports understand their major job responsibilities; as well as making sure that all employees have the skills needed;
Maintain up-to-date knowledge of UI Health policies and procedures as they apply;
Support onsite and remote agent workforce;
Assist in training staff as needed to enhance tenured agent performance and new agent onboarding experience;
Report problems that occur and assist with the resolution, continually looking for and suggesting process improvements, which will benefit our clients;
Provide essential information to manager as requested and on time;
Healthcare Call Center Representative
By LaSalle Network At Naperville, IL, United States
1-3 years of experience in healthcare administration
1 year of high-volume call center experience preferred
Excellent verbal and written communication skills
Handle high volume of inbound phone calls from patients
Screen patients, handle sensitive medical information
Perform medical necessity checks and secure patients financial accounts

Are you looking for an opportunity to lead a team in a fast-paced healthcare call center? We are looking for an experienced Team Lead to join our team and help us provide excellent customer service to our clients. As the Team Lead, you will be responsible for managing a team of call center agents, providing guidance and support, and ensuring that all customer inquiries are handled in a timely and professional manner. If you have the skills and experience to take on this important role, we want to hear from you!

Overview:

The Healthcare Call Center Team Lead is responsible for leading a team of customer service representatives in a healthcare call center. The Team Lead will be responsible for providing guidance and support to the team, ensuring that customer service standards are met, and helping to resolve customer inquiries.

Detailed Job Description:

The Healthcare Call Center Team Lead will be responsible for leading a team of customer service representatives in a healthcare call center. The Team Lead will be responsible for providing guidance and support to the team, ensuring that customer service standards are met, and helping to resolve customer inquiries. The Team Lead will also be responsible for monitoring team performance, providing feedback and coaching, and helping to develop team members. The Team Lead will also be responsible for helping to develop and implement customer service policies and procedures, and ensuring that customer service goals are met.

What is Healthcare Call Center Team Lead Job Skills Required?

• Excellent customer service skills
• Excellent communication and interpersonal skills
• Ability to lead and motivate a team
• Ability to manage multiple tasks and prioritize effectively
• Ability to problem solve and make decisions
• Knowledge of healthcare call center operations
• Knowledge of customer service policies and procedures

What is Healthcare Call Center Team Lead Job Qualifications?

• Bachelor’s degree in a related field
• Previous experience in a healthcare call center
• Previous experience leading a team
• Knowledge of customer service principles and practices

What is Healthcare Call Center Team Lead Job Knowledge?

• Knowledge of healthcare call center operations
• Knowledge of customer service policies and procedures
• Knowledge of customer service principles and practices

What is Healthcare Call Center Team Lead Job Experience?

• Previous experience in a healthcare call center
• Previous experience leading a team

What is Healthcare Call Center Team Lead Job Responsibilities?

• Lead and motivate a team of customer service representatives
• Monitor team performance and provide feedback and coaching
• Help develop and implement customer service policies and procedures
• Ensure customer service goals are met
• Resolve customer inquiries and complaints
• Develop and maintain positive relationships with customers