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Healthcare Call Center Team Lead Jobs in California

Healthcare Call Center Manager
By Sleep Data At San Diego Metropolitan Area, United States
Acts as a point of contact and resource to outside accounts and special projects such as ResMed care management and Nationwide
Two to three years experience in the sleep industry, but this is preferred
A Strong level of contracts and insurance knowledge.
Medical/Dental/Vision/401(k) and other great benefits
Headquartered in San Diego, CA (http://maps.google.com/maps?q=OFF-SITE+San+Diego+CA+92123)
Responsible for overseeing the Client Services team including reception, scheduling, new patient registration and coordinating with the primary care physician’s offices

Are you looking for an opportunity to lead a team in a fast-paced healthcare call center? We are looking for an experienced Team Lead to join our team and help us provide excellent customer service to our clients. As the Team Lead, you will be responsible for managing a team of call center agents, providing guidance and support, and ensuring that all customer inquiries are handled in a timely and professional manner. If you have the skills and experience to take on this important role, we want to hear from you!

Overview:

The Healthcare Call Center Team Lead is responsible for leading a team of customer service representatives in a healthcare call center. The Team Lead will be responsible for providing guidance and support to the team, ensuring that customer service standards are met, and helping to resolve customer inquiries.

Detailed Job Description:

The Healthcare Call Center Team Lead will be responsible for leading a team of customer service representatives in a healthcare call center. The Team Lead will be responsible for providing guidance and support to the team, ensuring that customer service standards are met, and helping to resolve customer inquiries. The Team Lead will also be responsible for monitoring team performance, providing feedback and coaching, and helping to develop team members. The Team Lead will also be responsible for helping to develop and implement customer service policies and procedures, and ensuring that customer service goals are met.

What is Healthcare Call Center Team Lead Job Skills Required?

• Excellent customer service skills
• Excellent communication and interpersonal skills
• Ability to lead and motivate a team
• Ability to manage multiple tasks and prioritize effectively
• Ability to problem solve and make decisions
• Knowledge of healthcare call center operations
• Knowledge of customer service policies and procedures

What is Healthcare Call Center Team Lead Job Qualifications?

• Bachelor’s degree in a related field
• Previous experience in a healthcare call center
• Previous experience leading a team
• Knowledge of customer service principles and practices

What is Healthcare Call Center Team Lead Job Knowledge?

• Knowledge of healthcare call center operations
• Knowledge of customer service policies and procedures
• Knowledge of customer service principles and practices

What is Healthcare Call Center Team Lead Job Experience?

• Previous experience in a healthcare call center
• Previous experience leading a team

What is Healthcare Call Center Team Lead Job Responsibilities?

• Lead and motivate a team of customer service representatives
• Monitor team performance and provide feedback and coaching
• Help develop and implement customer service policies and procedures
• Ensure customer service goals are met
• Resolve customer inquiries and complaints
• Develop and maintain positive relationships with customers