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Head Of Support Jobs

Head Of Support For Aseptic Processing And Production
By Novartis At , Indianapolis $144,000 - $216,000 a year
Excellent organizational and time-management abilities.
Change management, adaptability, ability to work under pressure.
7+ years of experience in a GMP pharmaceutical environment
2+ years of experience in a leadership role
Ensure site is supported with certified deviation investigators and change control owners to meet the current demand.
Track and monitor Deviations, CAPAs, and change controls to ensure timely closure and all key milestones and deliverables.
Head Of Support Jobs
By OpenPhone At United States
You have 7+ years of experience building and managing high-performing technical support teams in a multi-channel environment, including managing managers.
You have experience in live channel support, including chat-based and phone support.
Ideally, you have previous B2B SaaS experience, too.
Hire, develop, and grow a team of best-in-class talent around the world who share core values and common goals
Team up with outsourcing partners where appropriate while maintaining our high bar for excellence
You’re an exceptional communicator and are proficient in working with distributed teams.
Head Of Customer (Technical) Support
By Reloadly At Miami, FL, United States
Implement and manage support tools, systems, and technologies to enhance team productivity and customer experience.
Collaborate with other departments, such as product management, engineering, and sales, to address customer needs and provide feedback for product/service enhancements.
Experience setting up and training a remote team to provide 24/7 support
Lead, coach, and manage the customer support team, ensuring high performance, motivation, and professional development.
Strong technical knowledge, with an understanding of server architecture, networking, databases, security practices and API concepts
Strong leadership skills, with the ability to motivate, inspire, and develop a team.
Head Of Customer Support
By Reloadly At Miami, FL, United States
Implement and manage support tools, systems, and technologies to enhance team productivity and customer experience.
Collaborate with other departments, such as product management, engineering, and sales, to address customer needs and provide feedback for product/service enhancements.
Experience setting up and training a remote team to provide 24/7 support
Lead, coach, and manage the customer support team, ensuring high performance, motivation, and professional development.
Strong technical knowledge, with an understanding of server architecture, networking, databases, security practices and API concepts
Strong leadership skills, with the ability to motivate, inspire, and develop a team.
Head Of Maintenance Jobs
By The Rockleigh At Northvale, NJ, United States
Excellent organizational skills to manage multiple tasks and priorities effectively.
Proven experience in maintenance, preferably in a similar venue or hospitality setting.
Strong knowledge of building systems, including HVAC, plumbing, electrical, and general repair.
Strong communication and interpersonal abilities to collaborate with event coordinators, vendors, and clients.
Up to $30/hour, dependent on experience
Foster a culture of safety and compliance within the organization.
Head Of Support And Operations
By Akoya At United States
Experience in implementing support tools like Jira Service Management to address client issues.
Experience using Customer Relationship Management (CRM) platforms for case management. (Salesforce or similar platforms preferred)
Bachelor's degree in a relevant field (e.g., Business Administration, Finance, Computer Science) or equivalent practical experience.
Demonstrated track record in building and managing high-performing teams, including hiring, training, coaching, and performance management.
Knowledge of industry best practices, regulatory requirements, and compliance frameworks relevant to financial services.
Customer Support and Operations Management:
Head Of Clients Jobs
By Navina At United States
5+ years of experience in digital health companies in the US
Experience with building and maintaining relationships with executive levels (VP/C-Level) as well as End-Users from B2B companies
Experience in the establishment of CS & Support groups in a startup environment
Superior spoken and written English skills
Experienced in working with SaaS products
Experience working in startup companies
Head Of Network Jobs
By Agero, Inc. At United States
4+ years of progressively increasing project or management experience and responsibilities.
Previous experience in a consumer service organization with network development, supplier management, and process improvement a requirement.
8+ years of related experience within logistics or vendor management.
Develops and manages supplier contracts, promotions, programs and activities.
Manages, motivates, coaches, and develops staff and team members, and completes regular performance appraisals.
Strong experience in data analysis
Head Of In-House Underwriting Support
By Munich Re At Greater Philadelphia, United States
Proven track record of engagement at all management/leadership and team member levels
Proven track record of developing team member skills/capabilities and developing career plans/objectives
Manage the In-House Underwriting Business Unit teams in Excess & Surplus and in Public Entity Risk Solutions
Define training requirements for supported business units for new team members, new processes, and process changes
Define Service Delivery Measurement Strategies to include KPI definition and reporting requirements (daily, monthly, quarterly)
Work cross-functionally with Business Architecture, Transformation, Product Ownership, and technology to define, develop, test, and approve system requirements/launches
Head Of Fp&A
By Groupon At Chicago, IL, United States
Providing financial support to the company's new management team
10+ years of experience in FP&A, business experience welcomed
Excellent analytical and problem-solving skills
Excellent communication and presentation skills
Ability to manage multiple projects simultaneously
Strong Excel knowledge is a must
Head Of Contract Jobs
By Parallel Consulting At New York City Metropolitan Area, United States
• Knowledge of different state legislation is a plus.
• An in-house L&D Manager and program for the duration of your career.
• Our benefits include 30 days PTO + all federal holidays + your birthday off.
• The opportunity to work remotely at a location of your choice for a period of time.
• You should have a minimum of 3.5+ years of building a client/candidate contract book from scratch.
• A strong background of face-to-face client and candidate business development
Head Of Commercial Jobs
By Fraser Dove International At United States
· Customer Relationship Management: Champion a solid value proposition based on in-depth understanding of the competitive marketplace.
These are the skills and experience you will need to succeed as the Head of Commercial:
Do you have 12+ years’ experience as a senior/executive-level commercial leader within the Life Sciences?
As the Head of Commercial, your duties and responsibilities will include:
These are the perks and benefits that will complement your generous base salary:
Head of Commercial (Business Development, Sales & Marketing)
Head Of Xsolla Pay
By Xsolla At Los Angeles, CA, United States
Exceptional leadership, communication, and project management skills
Lead a team of 4-6 developers to manage continuous product enhancements
10+ years of experience overall, and a minimum of 5 years of experience in payments
Leadership experience at a disruptive product such as PayPal, Apple Pay, Google Pay, Amazon Pay, or Samsung Pay is especially valuable
Strong problem-solving skills, adaptability, and the ability to work well in a fast-paced environment
Experience with cryptocurrencies is preferred
Head Of Biostatistics Jobs
By Oncology Biotech At United States
· Implementing company SOP’s and processes and knowledge of CDISC standards
· 10+ years’ Oncology experience directly working for a pharmaceutical or Biotech Company
· Early Development Sponsor Oncology experience
· Advanced statistical methods experience
· Knowledge of CDISC standards and R programming for company buildout
You will be responsible for:
Head Of Hotels Jobs
By Merlin Entertainments At Carlsbad, CA, United States
Ensure all employees receive regular training to update their skills and knowledge and meet their own personal development needs.
Applied Knowledge & Specialist Skills
Responsible for guest experience oversight and leadership partnering with the Head of Guest Excellence
To ensure budget control for each department and support to Revenue Manager
Manage projects in line with all relevant legislation to ensure delivery on time and within the agreed budget.
Partake in Resort Duty Manager role and ensure Hotel service and business continuity plan is in place and followed
Head Of Claims Jobs
By Baldwin Risk Partners At United States
Strong analytical and quantitative skills and ability to discern with solid decision-making capabilities.
Build an industry best Claims department that is relentlessly focused on innovating to improve the policyholder claims experience.
Ensure there are effective processes in place to manage the quality of the work and service levels for all claim vendors/TPAs.
Ten plus years of experience in personal, commercial, and casualty lines of business.
In-depth knowledge of claims handling best practices.
Highly developed EQ and leadership capabilities.
Head Of Fp&A
By Copado At United States
Bachelor's degree in Finance, Accounting, or a related field (MBA preferred).
At least 5-7 years of progressive experience in financial planning and analysis within the SaaS industry.
CPA and/or early experience in public accounting is preferred, but not required .
Strong understanding of SaaS business models, revenue recognition principles, and subscription-based metrics (ARR, MRR, CAC, churn, etc.).
Adaptability: Thrive in a fast-paced, high-growth environment.
You identify with and will be a good steward of our COPA values
Head Of Test Jobs
By Skyryse At El Segundo, CA, United States
Support technical and program management of the supplier regarding the environmental, EMI/EMC tests.
Experience testing to DO-160 and other applicable aerospace certification standards
8+ years of technical avionics experience.
5+ years of experience leading engineering teams and supporting a systems integration lab.
Experience in working as part of a team that has certified a regulated safety critical automation solution in Aerospace industry
Provide leadership and direction for the test engineering staff in a high tempo work environment.
Head Of Maintenance Jobs
By LANXESS At , El Dorado, 71730, Ar
Previous budget control and contract management experience
Contribute to project management group to effectively invest capital spend.
10+ years of relevant experience managing maintenance teams in a manufacturing environment
Strong working knowledge of SAP
Compensation: We offer competitive compensation packages, inclusive of a global bonus program and an individual performance bonus program.
What we can offer you:
Head Of Customer Support
By Awning.com At San Francisco Bay Area, United States
Management experience in customer support
Strong leadership and team management skills, with the ability to motivate and inspire a diverse workforce.
Monitor and manage the budget for customer support, optimizing resources and ensuring cost-effective solutions.
Bachelor's degree or equivalent experience.
Excellent communication and interpersonal skills, with the ability to build effective relationships with vendors, team members, and stakeholders.
Solid organizational and problem-solving abilities, with a keen eye for detail.

Are you looking for a challenging and rewarding role in customer support? We are looking for an experienced Head of Support to join our team and lead our customer service operations. You will be responsible for ensuring our customers receive the highest level of service and satisfaction. If you have a passion for customer service and a drive to exceed expectations, this could be the perfect job for you!

Overview:

The Head of Support is responsible for leading and managing a team of customer service and technical support professionals. This role requires a combination of strong leadership, customer service, and technical skills to ensure customer satisfaction and successful resolution of customer inquiries.

Detailed Job Description:

The Head of Support is responsible for leading and managing a team of customer service and technical support professionals. This role requires a combination of strong leadership, customer service, and technical skills to ensure customer satisfaction and successful resolution of customer inquiries. The Head of Support will be responsible for developing and implementing customer service and technical support strategies, policies, and procedures. The Head of Support will also be responsible for developing and maintaining relationships with customers and partners, and for ensuring customer satisfaction.

What is Head Of Support Job Skills Required?

• Excellent leadership and management skills
• Excellent customer service and communication skills
• Strong problem-solving and analytical skills
• Knowledge of customer service and technical support processes and procedures
• Knowledge of customer service and technical support software and tools
• Ability to work independently and as part of a team
• Ability to multi-task and prioritize tasks

What is Head Of Support Job Qualifications?

• Bachelor’s degree in a related field
• 5+ years of customer service and technical support experience
• 3+ years of management experience
• Experience with customer service and technical support software and tools

What is Head Of Support Job Knowledge?

• Knowledge of customer service and technical support processes and procedures
• Knowledge of customer service and technical support software and tools
• Knowledge of customer service and technical support best practices

What is Head Of Support Job Experience?

• 5+ years of customer service and technical support experience
• 3+ years of management experience
• Experience with customer service and technical support software and tools

What is Head Of Support Job Responsibilities?

• Lead and manage a team of customer service and technical support professionals
• Develop and implement customer service and technical support strategies, policies, and procedures
• Develop and maintain relationships with customers and partners
• Ensure customer satisfaction
• Troubleshoot customer inquiries and resolve customer issues
• Monitor customer service and technical support performance
• Train and mentor customer service and technical support team members
• Analyze customer service and technical support data and metrics
• Identify areas for improvement and implement solutions