Apps Analyst - Ctg

Apps Analyst
United States
New
Healthcare IT
5 days agoPost Date
23200689Requisition #
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CTG is seeking to fill anApps Analystopening.This position is remote - work from home.
Location: Remote - work from home
Duration: 3 months, with potential for extension
Role
The Touchworks (TW) Support Analyst works under the direction of the Ambulatory Manager or team leads to provide day-to-day operational support, ongoing maintenance and configuration of the Allscripts/Altera TW Enterprise Electronic Health Record application. The Support Analyst works independently on major initiatives that align with the business goals and objectives.

• Serve as a representative for the TW on assigned projects, collaborating all application efforts and coordination.
• Possess mid-level knowledge of application and integration.
• Work to provide technical application solutions to meet the client needs.
• Ensure application changes and enhancements meet the technical specifications and adhere to all change control policies.
• Collaborate with project manager, analysts, and management to meet implementation project timelines.

Responsibilities

• Participate in the analysis and design of system enhancements.
• Create documentation for system configuration and workflows.
• Create and maintain documentation on all activities, project specifications, and maintain Disaster Recovery documentation as needed.
• Participate in 24/7 on call rotation for Production Support.
• Follow the incident management and problem management processes per the defined support SLA.
• Participate and provide support for enterprise initiatives, such as system upgrades, new integrations, and the configuration of new functionality.
• Provide Tier II application support to physicians and staff using the Allscripts EHR system.
• Perform systems administration activities in the EHR such as new user setup, workspace configurations, role setup, e-prescribing enrollment, etc.
• Provide support as needed during the implementation of new facilities and provide on-going systems and operational support for each facility.
• Liaison with the third-party vendors as needed for support and implementations.
• Communicate with end users of the TW system to understand issues encountered and develop solutions.
• Provide support for the EHR system as determined in the support matrix.
• Follow and enforce change management processes for all environment changes.
• Contribute to the analysis, design, configuration, build, testing, and application administration as needed.
• Write and execute test plans for unit, functional, and integrated testing as required including plans used for interfaces, system enhancements, workflows, and system upgrades.

Requirements
Academic and professional qualifications:

• BA or BS preferred or other relevant combination of training and expertise

Experience

• Independent problem-solving skills
• Ability to fulfill the requirements of On-Call rotation
• Strong communication and interpersonal skills
• Integrity a high professional, personal, and ethical standards
• 3-5 years experience in providing technical support and maintenance.
• Ability to work in a team-oriented environment
• Experience in clinical implementations, specifically ambulatory EMR applications. Allscripts/Altera Touchworks Enterprise EHR experience highly desired and is a plus
• Ability to work under pressure and prioritize work appropriately
• Strong analytical and troubleshooting skills

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group is required.
CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.
To Apply
To be considered, please apply directly to this requisition using the link provided. For additional information, please contactTheresa Hillard at 716-887-7205 or [email protected]. Kindly forward to any other interested parties—thank you!
CTG’s Benefits Plan allows you to select insurance coverage that best suits your lifestyle, and take part in our savings programs and educational plans. We offer Flexible Spending Accounts, a 401(k) Retirement Plan, and an Employee Stock Purchase plan. Our educational plan comprises access to more than 2,000 web-based technical, professional and business development courses.
CTG is a leading provider of digital transformation solutions and services that accelerate clients' project momentum and achievement of their desired IT and business outcomes. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG has operations in North America, South America, Western Europe, and India. For more information, visit www.ctg.com.
Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people are the culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work-certified company in every country in which we operate.
CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.
Additional Information

• Travel: No
• Work Remote: Yes
• Job Function: Application Management & Support
• Education Level: Bachelor's Degree (±16 years)