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Guest Service Representative Jobs

Guest Service Representative Jobs
By Wild Rose Casinos & Resorts At , Jefferson $12.32 an hour
Essential Functions: The essential functions and responsibilities of this position are:
Employee benefits may vary by location, position, length of service, and employment status.
Assist players at the cage
Must be able to type, answer phones & record transactions accurately
Sign up new players and club members, redeem member points
Promote property amenities, participate in special functions & resolve guest complaints
Guest Service Representative (Friday & Saturday 3Pm-11Pm)
By Hyatt Hotels Corporation At Columbus, OH, United States
Welcome arriving guests and complete the hotel’s arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received.
Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate.
2+ years of customer service experience, preferably in Hospitality or related industry
High School diploma or equivalency education certificate required
Excellent verbal and written communication skills
Insurance enrollment available from DAY 1!
Guest Care Representative Jobs
By Panda Restaurant Group At , Rosemead, 91770 $30.50 - $43.00 an hour
Train and develop training materials, contributes to the agent knowledge base, and creates scripts and curate assets for Guest responses.
Continuous education assistance and scholarships*
Benefits available for eligible permanent full time associates
Minimum three years of customer service experience or equivalent, preferably in a retail/hospitality operations environment
Within the range, individual pay is determined using various factors, including work location and experience.
Handle, and ensure proper handling of, Guest inquiries, complaints, compliments, suggestions, and general feedback.
Guest Service Representative Jobs
By St. Joseph's/Candler At , Savannah, 31405
Associates Degree in Communication - Preferred
High School Diploma - Preferred
1 Year Switchboard Operator, Call Center, or HelpDesk - Required
Monitor all clinical nursing codes and alert staff as necessary.
Monitor all Plant Operations fire and emergency alarms for all campuses and notify Security when alarmed.
Guest Service Representative - Homewood Suites By Hilton Clovis
By G&B HOTEL EMPLOYEE LEASING LLC At , Clovis, 93612 $16 - $17 an hour
Use personal judgment and specialized knowledge to give information to people.
Minimum 3 months hospitality, general office, accounts receivable or customer service experience.
Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
Keep records of room availability and guests’ accounts. May make, confirm and cancel reservations for guests.
Date-stamp, sort and rack incoming mail and messages. Transmit and receive messages using equipment such as telephone, fax and switchboard.
Take the initiative to greet guests in a friendly and warm manner.
Guest Service Representative - Nomad - Park Mgm
By MGM Resorts International At , Las Vegas, 89109
Provide management with important observations gathered from customer interactions offering suggestions to improve process, product, or service offerings
Effective listening abilities with strong judgment skills
Perform data entry for requested services in housekeeping, front desk, bell, limo, facilities, and room service
Maintain complete knowledge of all room service menu items, recommend or suggest additional food items
One (1) year of related experience
Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail
Guest Service Representative Jobs
By Marriott International, Inc At , New York, 10001 $29.49 - $39.32 an hour
Organizar, confirmar y procesar registros de entrada/salida de los huéspedes y adaptarse según los cambios
Asegurar los pagos y, para ello, verificar y ajustar la facturación según sea necesario
Proporcionar a los huéspedes habitaciones e información sobre el hotel, indicaciones, comodidades y puntos de interesés locales
Realizar informes diarios y revisar todo para saber qué debe comunicarse al personal del próximo turno
Completar informes del cajero y de cierre, y contar el dinero en efectivo al final de cada turno de manera precisa
Aceptar y registrar las llamadas para despertar a los huéspedes e informarlas al departamento correcto
Guest Service Representative Jobs
By INTERCONTINENTAL HOTEL - NEW ORLEANS At , New Orleans, 70130 $15 - $18 an hour
Use personal judgment and specialized knowledge to give information to people.
Minimum 3 months hospitality, general office, accounts receivable or customer service experience.
Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
Keep records of room availability and guests’ accounts. May make, confirm and cancel reservations for guests.
Date-stamp, sort and rack incoming mail and messages. Transmit and receive messages using equipment such as telephone, fax and switchboard.
Take the initiative to greet guests in a friendly and warm manner.
Guest Service Representative Jobs
By Courtyard Marriott King Kamehameha's Kona Beach Hotel At , Kailua-Kona, 96740 $23.13 an hour
***Management retains the discretion to add or change the duties of the position at any time. ***
Special discounts on several different vacation ownership options offered through Marriott Vacations Worldwide
20% Discounts globally on food and beverages and in-room dining at Marriott Worldwide locations
Friends & Family Travel Program at Marriott Worldwide locations, including 34 Hawaii locations
Sense of place and culture
Paid company holidays and other paid time off (vacation, sick, birthday)
Guest Service Representative Jobs
By Marriott International, Inc At , Los Angeles, 90015 $24.25 - $26.95 an hour
We’ll support you in and out of the workplace by offering:
Organize, confirm and process guest check-ins/ check-outs and adapt for any changes
Secure payment, verifying and adjusting billing as needed
Provide guests with room and hotel information, directions, amenities and local interests
Run daily reports, reviewing to see what needs to be communicated to the next shift’s staff
Complete cashier and closing reports, counting the bank at the end of each shift securely
Guest Service Representative Jobs
By Home2 Suites At , Katy, 77450
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Computer literate to thoroughly operate property management system: post charges, compute bills, collect payment and make change.
Experience in service, sales, telesales or guest relations type of industry is helpful, not mandatory.
Manager on Duty functions when necessary or as scheduled
Promote repeat business by offering to take future reservations and providing recommendations for alternate same brand-type products.
Have a thorough working knowledge of emergency procedures.
Guest Service Representative Front Desk Agent
By Marriott International, Inc At , New York, 10001 $29.49 - $39.32 an hour
We’ll support you in and out of the workplace by offering:
Job description subject to property modifications & job duties
Organize, confirm and process guest check-ins/ check-outs and adapt for any changes
Secure payment, verifying and adjusting billing as needed
Provide guests with room and hotel information, directions, amenities and local interests
Run daily reports, reviewing to see what needs to be communicated to the next shift’s staff
Guest Service Representative Jobs
By The Inn Of The Five Graces At , Santa Fe $18 an hour
Assists with other tasks assigned by supervisors or management.
Making reservations via phone call.
Responsible for replying to all Guest Services emails promptly.
Responsible for Front office cleanliness-organizing the office and restocking items
Assisting with all guest requests before or while in-house promptly
Assist with arrivals and departures; paperwork, car, luggage, concierge assistance, walking guests to their accommodations, etc.
Guest Service Representative Jobs
By Visit Philadelphia At , Philadelphia, 19153
Organize, confirm and process guest check-ins/ check-outs and adapt for any changes
Secure payment, verifying and adjusting billing as needed
Provide guests with room and hotel information, directions, amenities and local interests
Run daily reports, reviewing to see what needs to be communicated to the next shift’s staff
Complete cashier and closing reports, counting the bank at the end of each shift securely
Accept and record wake-up calls, delivering to the right department
Guest Service Representative Jobs
By Marriott International, Inc At , Bellevue, 98004 $24.68 an hour
We’ll support you in and out of the workplace by offering:
Organize, confirm and process guest check-ins/ check-outs and adapt for any changes
Secure payment, verifying and adjusting billing as needed
Provide guests with room and hotel information, directions, amenities and local interests
Run daily reports, reviewing to see what needs to be communicated to the next shift’s staff
Complete cashier and closing reports, counting the bank at the end of each shift securely
Guest Service Representative Jobs
By Pacifica Hotels At , Cambria, 93428 $17 - $19 an hour
Health Benefits, Travel Perks & More
Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests
Communicate effectively with guests and fellow team members
Greet arriving guests and complete established check-in procedures on a daily basis in order to ensure that guests are fully satisfied
Control cash and credit transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel policy.
Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel.
Guest Service Representative Jobs
By Marriott International, Inc At , Detroit, 48226
We’ll support you in and out of the workplace by offering:
Organize, confirm and process guest check-ins/ check-outs and adapt for any changes
Secure payment, verifying and adjusting billing as needed
Provide guests with room and hotel information, directions, amenities and local interests
Run daily reports, reviewing to see what needs to be communicated to the next shift’s staff
Complete cashier and closing reports, counting the bank at the end of each shift securely
Guest Service Representative Jobs
By Hilton Garden Inn At , Victoria, 77904
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Computer literate to thoroughly operate property management system: post charges, compute bills, collect payment and make change.
Experience in service, sales, telesales or guest relations type of industry is helpful, not mandatory.
Manager on Duty functions when necessary or as scheduled
Promote repeat business by offering to take future reservations and providing recommendations for alternate same brand-type products.
Have a thorough working knowledge of emergency procedures.
Guest Service Representative - Night Auditor
By Hampton Inn & Suites At , Atlanta, 30346, Ga From $13.50 an hour
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Computer literate to thoroughly operate property management system: post charges, compute bills, collect payment and make change.
Experience in accounting, sales, telesales, service or guest relations type of industry is helpful but not mandatory.
Promote repeat business by offering to take future reservations and providing recommendations for alternate same brand-type products.
Have a thorough working knowledge of emergency procedures.
Report any unusual occurrences or request to the manager.
Guest Service Representative Jobs
By Homewood Suites by Hilton At , Cape Canaveral, 32920, Fl
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Computer literate to thoroughly operate property management system: post charges, compute bills, collect payment and make change.
Experience in service, sales, telesales or guest relations type of industry is helpful, not mandatory.
Manager on Duty functions when necessary or as scheduled
Promote repeat business by offering to take future reservations and providing recommendations for alternate same brand-type products.
Have a thorough working knowledge of emergency procedures.

Are you looking for an opportunity to make a difference in the lives of others? We are looking for a Guest Service Representative to join our team and provide exceptional customer service to our guests. If you have a passion for providing excellent customer service and are looking for a rewarding career, this is the job for you!

A Guest Service Representative is responsible for providing excellent customer service to guests in a hotel, resort, or other hospitality setting. They are the first point of contact for guests and are responsible for ensuring that guests have a pleasant and comfortable stay.

What is Guest Service Representative Skills Required?

• Excellent customer service skills
• Strong communication and interpersonal skills
• Ability to multitask and prioritize tasks
• Knowledge of hospitality industry standards
• Ability to work in a fast-paced environment
• Proficiency in computer applications

What is Guest Service Representative Qualifications?

• High school diploma or equivalent
• Previous experience in a customer service role
• Knowledge of hospitality industry standards
• Ability to work in a fast-paced environment

What is Guest Service Representative Knowledge?

• Knowledge of hospitality industry standards
• Knowledge of customer service principles and practices
• Knowledge of hotel policies and procedures
• Knowledge of local attractions and services

What is Guest Service Representative Experience?

• Previous experience in a customer service role
• Previous experience in a hospitality setting

What is Guest Service Representative Responsibilities?

• Greet guests upon arrival and provide them with information about the hotel and local attractions
• Answer guests’ questions and address their concerns
• Process guest check-ins and check-outs
• Handle guest complaints and resolve issues
• Ensure