Manager, Global Education - Origins

Position Overview

Position is responsible for the strategic planning and development of global education programs to drive sales results across all channels of distribution. Works with entire Education team and collaborates closely with cross-functional Global Teams and Regions on development of and project management for all programs. Drives education innovation and meet brand objectives by activating our consultants in the field and delivering Education programs that convey product knowledge, service and selling skills, demonstration, and techniques. Responsible for overseeing key Global Education projects such as new product launch, service, retail, e-learning, etc. Lead and manage the ongoing evolution of innovation in our digital learning platform and education programs for Guides and Generic Staff.

Primary Responsibilities

Innovate, conceptualize, and develop education programs, workshops and tools to drive results globally

• Develop sales education tools and services to enhance customer experience both online and offline.
• Lead new product launch education projects, work closely with cross-functional teams to create in-depth training materials, product fact sheets, videos, and eLearning modules to maximize Guide’s and Generic Staff’s ability to convey our unique product stories with the goal of driving traffic, retention, and brand engagement.
• Bring to life the Origins training approach; guide markets and regions on how to execute.
• Research information relevant to key strategic brand initiatives in order to develop the most relevant Education tools and programs.
• Work with Marketing, Global Online, Global Creative and Regions to develop Omni strategies to engage and retain our customers globally.
• Management and Development of strategic global education programs to elevate retail and product expertise throughout the brand, functions and field resulting in increased productivity across all channels.
• Develop and deploy all Global Education initiatives with a strong focus on Omnichannel.

Lead the maintenance and Development of all Digital Education Tools and Platforms

• Track, report and evaluate site engagement and make suggestions for improvement.
• Manage all site admin maintenance and support – manager users, helpdesk issues, site, and content translations.
• Act as the primary point person and work with regions to support local site launch and management.
• Lead the support, maintenance and reporting of all digital learning platforms, reinforcing our brand storytelling, in-store experience expectations, and brand values.
• Lead e-learning site management and new content upload.
• Drive strong user engagement.
• Work with corporate teams and vendors to optimize site features.

Drive education strategy, support consistent delivery of education initiatives globally

• Use blended-learning approach to produce multi-media training tools with a strong focus on video creation.
• Content development for brand & creation training purposes (new launches, existing
• Create rich educational tools and content to support key hero franchises and launches as well as evergreen brand support with a strong focus on digital education.

lifestyle elements, etc.).

• Initiate and lead accreditation projects such as selling workshops, retail experience, Youcam, etc.
• Identify future Education needs on an ongoing basis and develop strategies and organizational structures to successfully meet those needs.
• Lead service/ritual development, Guide feedback program, Guides as Influencers/Content Creator program.
• Serve as an expert in product knowledge, skin physiology, brand values, sustainability, etc.

Qualifications

QUALIFICATIONS:

• Must have strong knowledge in adult learning and training.
• Strong leadership skills to lead and develop all direct reports.
• Bachelor’s degree in psychology, Education, or related fields.
• Demonstrated proficiency in learner-centered training methodology.
• Must have at least 5+ years of related experience.
• Management / supervisory experience.
• An entrepreneurial spirit including the ability to make decisions as if the business were one’s own.
• Extensive experience in digital learning development, familiar with LMS.
• Strong PPT, Word, and Excel skills.
• Strong ability to think strategically and to conceptualize and implement new ideas that drive sales results to a diverse audience.
• Superior ability to manage projects from conception to execution.
• Ability to think in an omni-channel environment across retail channels, including all Online channels, free-standing stores, department stores, salons and specialty-multi locations.
• Strong analytical skills and detail orientation required to manage highly complex projects.
• Extensive training and public speaking experience including classroom or workshop courses for retail division or product manufacturer.

The anticipated base salary range for this position is $82,500 to $135,500. Exact salary depends on several factors such as experience, skills, education, and budget. Salary range may vary based on geographic location. In addition to base salary, this position is eligible for participation in a highly competitive bonus program with possibility for overachievement based on performance and company results.

In addition, The Estée Lauder Companies offers a variety of benefits to eligible employees, including health insurance coverage, wellness and family support programs, life and disability insurance, retirement savings plans, paid leave programs, education-related programs, paid holidays and vacation time, and many others. Many of these benefits are subsidized or fully paid for by the company.

Job: Education / Training

Primary Location: US-NY-New York

Job Type: Standard

Schedule: Full-time

Shift: 1st (Day) Shift

Job Number: 2311866

We are an equal opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. It is Company's policy not to discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. The Company will endeavor to provide a reasonable accommodation consistent with the law to otherwise qualified employees and prospective employees with a disability and to employees and prospective employees with needs related to their religious observance or practices. Should you wish to apply for this position or any other position with the Company and you believe you require assistance to complete an application or participate in an interview, please contact [email protected].