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FULLY REMOTE Customer Care Representative Jobs in Connecticut

Intake Care Senior Representative- Remote
By The Cigna Group At Bloomfield, CT, United States
Claims Experience- has significant knowledge of interpreting and understanding processed claims and benefits.
Refer Clinical questions to supervisor, case management, and/or medical directors.
Responsible for verifying eligibility, quoting benefits, researching claims, arranging redirection of calls with pharmacists.
3 + years of Customer Service and Administrative Support experience required.
Excellent organizational, interpersonal, written, and verbal communication skills, including the ability to explain and answer questions clearly and concisely.
Working knowledge of Specialty Pharmacy program and terminology, specialty injectable medications.
Medical Administrative Senior Representative – Evernorth Care Group – Remote
By Cigna At , Hartford, 06152, Ct $18 - $27 an hour

The Medical Administrative Senior Representative reports to the Customer Service/Patient Access Lead within Evernorth home solutions. This role is responsible for being the first point of contact for ...

We are looking for an experienced Customer Care Representative to join our team and provide exceptional customer service to our clients. This is a fully remote position, so you can work from anywhere! As a Customer Care Representative, you will be responsible for responding to customer inquiries, resolving customer issues, and providing helpful information to ensure customer satisfaction. If you have excellent communication skills and a passion for helping others, we want to hear from you!

Job Description:

FULLY REMOTE Customer Care Representative is responsible for providing excellent customer service to customers via phone, email, and chat. The Customer Care Representative will be responsible for responding to customer inquiries, resolving customer complaints, and providing general customer support.

What is FULLY REMOTE Customer Care Representative Skills Required?

• Excellent customer service and communication skills
• Ability to multitask and prioritize tasks
• Strong problem-solving and troubleshooting skills
• Proficiency in using computer systems and software
• Ability to work independently and as part of a team
• Knowledge of customer service principles and practices

What is FULLY REMOTE Customer Care Representative Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service principles and practices
• Proficiency in using computer systems and software
• Ability to work independently and as part of a team

What is FULLY REMOTE Customer Care Representative Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of customer service software, databases, and tools
• Knowledge of relevant products and services

What is FULLY REMOTE Customer Care Representative Experience?

• Previous customer service experience
• Experience in a remote customer service role
• Experience using customer service software, databases, and tools

What is FULLY REMOTE Customer Care Representative Responsibilities?

• Respond to customer inquiries via phone, email, and chat
• Resolve customer complaints and provide general customer support
• Provide accurate information about products and services
• Update customer information in the customer service database
• Follow up with customers to ensure their issues are resolved
• Monitor customer service metrics and provide feedback to management