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FULLY REMOTE Customer Care Representative Jobs in Maine

Customer Care Representative - Remote (Evening Shifts)
By Breezeline At , Cumberland, Md
One year call center/customer care or other related customer contact experience preferred.
High school diploma or general education degree (GED) necessary.
Evening Shifts will be offered for this position.
Handle complaints concerning billing or services rendered, referring complaints of service failures to designated departments to seek resolution.
Achieve proficiency in providing customer support for service complaints within a required time frame.
Answer questions regarding services and products; receive telephone calls from cable customers to discuss billing questions and service concerns.

We are looking for an experienced Customer Care Representative to join our team and provide exceptional customer service to our clients. This is a fully remote position, so you can work from anywhere! As a Customer Care Representative, you will be responsible for responding to customer inquiries, resolving customer issues, and providing helpful information to ensure customer satisfaction. If you have excellent communication skills and a passion for helping others, we want to hear from you!

Job Description:

FULLY REMOTE Customer Care Representative is responsible for providing excellent customer service to customers via phone, email, and chat. The Customer Care Representative will be responsible for responding to customer inquiries, resolving customer complaints, and providing general customer support.

What is FULLY REMOTE Customer Care Representative Skills Required?

• Excellent customer service and communication skills
• Ability to multitask and prioritize tasks
• Strong problem-solving and troubleshooting skills
• Proficiency in using computer systems and software
• Ability to work independently and as part of a team
• Knowledge of customer service principles and practices

What is FULLY REMOTE Customer Care Representative Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service principles and practices
• Proficiency in using computer systems and software
• Ability to work independently and as part of a team

What is FULLY REMOTE Customer Care Representative Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of customer service software, databases, and tools
• Knowledge of relevant products and services

What is FULLY REMOTE Customer Care Representative Experience?

• Previous customer service experience
• Experience in a remote customer service role
• Experience using customer service software, databases, and tools

What is FULLY REMOTE Customer Care Representative Responsibilities?

• Respond to customer inquiries via phone, email, and chat
• Resolve customer complaints and provide general customer support
• Provide accurate information about products and services
• Update customer information in the customer service database
• Follow up with customers to ensure their issues are resolved
• Monitor customer service metrics and provide feedback to management