Medical Administrative Senior Representative – Evernorth Care Group – Remote

The Medical Administrative Senior Representative reports to the Customer Service/Patient Access Lead within Evernorth home solutions. This role is responsible for being the first point of contact for customers (patients, families) and providers.
What you must have
High school diploma or equivalent
Twelve months of experience in patient scheduling or equivalent experience working in a medical office environment
Knowledge of Medical terminology
Excellent verbal, listening and written communication skills
Demonstrated strong interpersonal communication skills in a complex organization
Ability to work in a team environment and to collaborate with a variety of individuals in a positive manner.
Candidate will work Monday-Friday 8:30AM-5PM Pacific Standard Time Zone.
Duties and Responsibilities
Answering all inbound calls in a timely fashion and route them to the appropriate resource
Appropriately documenting phone calls in the Electronic Medical Record (EMR)
Providing callers with accurate information and educating them on appropriate policies and procedures.
Effectively redirecting callers to the appropriate area/individual when necessary.
Maintaining knowledge of procedures and systems.
Communicating client concerns and feedback to management.
Researching and processing all correspondence received by email, fax and mail.
Must possess excellent customer service skills.
Exhibit excellent interpersonal skills using tact, patience and courtesy.
Proven oral and written communications skills.
Maintain the ability to work under pressure and effectively multi-task between calls and correspondence.
Promote a positive customer service approach in all internal and external customer experiences by demonstrating courtesy behaviors and focusing on patient satisfaction
Manage incoming tasks and emails as needed
Patient information is consistently maintained in a private and secure manner, complying with HIPAA Guidelines at all times
Work towards achieving your individual goals, which help the organization reach its objectives
Perform other duties as assigned
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
For this position, we anticipate offering an hourly rate of 18 - 27 USD / hourly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group .
About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.