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Front Desk Agent Jobs in Massachusetts

Front Desk Agent - Marriott
By Lafrance Hospitality At Littleton, MA, United States
Be knowledgeable of emergency procedures and Hotel policies.
Hotel Experience is a plus but NOT necessary
Maintain a warm, welcoming and professional demeanor while interacting with all guests.
Check guests in and out, ensuring proper payment is received, special requests are noted & fulfilled, and accurate information is recorded.
Answer the telephone in a professional manner.
Follow procedures on posting charges and settling guest accounts.
Front Desk Agent - Marriott
By Lafrance Hospitality At Littleton Common, MA, United States
Be knowledgeable of emergency procedures and Hotel policies
Hotel Experience is a plus but NOT necessary
Maintain a warm, welcoming and professional demeanor while interacting with all guests
Check guests in and out, ensuring proper payment is received, special requests are noted & fulfilled, and accurate information is recorded
Answer the telephone in a professional manner
Follow procedures on posting charges and settling guest accounts
Front Desk Agent Jobs
By Highgate At Boston, MA, United States
Perform other duties as requested by management .
Have knowledge of emergency procedures and assist as needed.
Experience in a hotel or a related field preferred.
Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
Follow all cash handling and credit policies.
Be aware of all rates, packages and special promotions as listed in the Red Book.
Overnight Front Desk Agent
By Lafrance Hospitality At Littleton, MA, United States
Basic computer navigation functions necessary
Basic understanding of math required
Accounting portion can be trained
Brand Wide Hotel Room Discounts
Company Wide Hotel Room Discount Program
Front Desk/Guest Service Agent
By Crescent Hotels & Resorts At Quincy, MA, United States
1-2 year: Previous hotel front desk experience preferred, but not required. Marriott experience is ideal!
Thought Provoking: Capable of making others think deeply on a subject
Team Player: Works well as a member of a group
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Enthusiastic: Shows intense and eager enjoyment and interest
Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
Front Desk Agent Jobs
By Highgate At West Springfield, MA, United States
Perform other duties as requested by management .
Have knowledge of emergency procedures and assist as needed.
Experience in a hotel or a related field preferred.
Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
Follow all cash handling and credit policies.
Be aware of all rates, packages and special promotions as listed in the Red Book.

Are you looking for a job that offers great customer service and the opportunity to be part of a dynamic team? We are looking for a Front Desk Agent to join our team! As a Front Desk Agent, you will be responsible for providing excellent customer service, answering phones, and assisting guests with their needs. If you have a passion for hospitality and customer service, this is the job for you!

What is Front Desk Agent Job Skills Required?

• Excellent customer service skills
• Ability to multitask and prioritize tasks
• Knowledge of computer systems and software
• Ability to work in a fast-paced environment
• Ability to handle difficult customer situations
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to work flexible hours

What is Front Desk Agent Job Qualifications?

• High school diploma or equivalent
• Previous experience in a customer service role
• Knowledge of hospitality industry standards
• Ability to work in a fast-paced environment
• Ability to handle multiple tasks simultaneously
• Ability to work independently and as part of a team

What is Front Desk Agent Job Knowledge?

• Knowledge of hotel operations
• Knowledge of customer service principles and practices
• Knowledge of hospitality industry standards
• Knowledge of computer systems and software
• Knowledge of local area attractions and services

What is Front Desk Agent Job Experience?

• Previous experience in a customer service role
• Previous experience in a hotel or hospitality setting
• Previous experience in a front desk role

What is Front Desk Agent Job Responsibilities?

• Greet and welcome guests upon arrival
• Answer inquiries from guests regarding hotel services, facilities, and other information