Front Desk Agent - Marriott

Front Desk Agent - Courtyard by Marriott Littleton, MA.
Summer Incentives!
Make up to an extra $2 per hour on weekends starting in July!
Refer a friend once you join and earn up to $500!!!
Pay: $17 - $20 per hour based on experience
Join us at Courtyard by Marriott Littleton, MA as a Front Desk Agent. We are excited to add new members to our Front Desk team. This position requires availability for a rotating schedule. You must have availability for PM shifts and be willing to train on Overnight shift for potential coverage needs.
Courtyard by Marriott Littleton, MA hotel is currently looking for a self-motivated, guest-focused candidate to fill the position of Front Desk Agent. Someone with a friendly & welcoming personality is the ideal candidate for this opening. This is an exciting opportunity for someone who is looking to develop their professional skills.
Responsibilities

• Effectively address and resolve guest problems to increase guest satisfaction.
• Be knowledgeable of emergency procedures and Hotel policies.
• Check guests in and out, ensuring proper payment is received, special requests are noted & fulfilled, and accurate information is recorded.
• Answer the telephone in a professional manner.
• Practice punctuality for scheduled shifts.
• Follow procedures on posting charges and settling guest accounts.
• Maintain a warm, welcoming and professional demeanor while interacting with all guests.

Shifts: 3p-11p, Open to potential coverage on the overnight 11pm-7am shift
Keywords: Customer Service, Receptionist
Requirements

• Reliability
• Hotel Experience is a plus but NOT necessary
• Customer Service Experience

Benefits

• Many Summer Incentives
• 401K Matching
• Brand Wide Hotel Room Discounts
• Extensive Room for Growth
• Referral Bonus Incentive
• Paid Training
• Company Wide Hotel Room Discount Program
• Annual Review Program
• Retention Bonus Incentive