Entry Level Customer Service & Sales Representative

A thriving Customer Service and Sales firm, Moxie Management is a dynamic team that serves the Worcester community with the best service options in the tri-state area. We are a regional team of innovators, inspired entrepreneurs, and goal achievers. Our mission statement holds to the leadership team we have in place. We need our team to innovate to continue leading our industry. That is simply what we do daily for our clients and customers.

Our Entry Level Customer Service & Sales Representatives work with the Customer Service and Sales team. They will be accountable for establishing best practices and refining processes that support customer care objectives and overall sales margins.

Responsibilities of the Entry Level Customer Service & Sales Representative:

• Driving sales through promotional campaigns
• Displays active listening skills, perceives emotional awareness under challenging situations, and empathizes with customers to enhance an overall positive experience
• Gain product and service knowledge by attending client meetings related to technology, sales promotions, and products updates
• Contacting and engaging consumers from provided lead lists from clients, eventually progressing to developing new business and maintaining current relationships
• Answer questions regarding order status, payment, product, promotions, and any problems related to the customer experience
• Developing strong leadership and interpersonal skills

What We Are Looking For:

• Able to travel at least 1 or 2 weeks outside of the home branch for learning and networking purposes
• A consistent overachiever with a drive for perfection
• Bachelor’s degree in business, marketing, or similar concentrations
• Confidence and public speaking skills
• Patience, empathy, and passion for people
• Must be able to work full-time hours and have weekend availability

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