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Digital Contact Center Agent I Jobs in Florida

Contact Center Agent Jobs
By Simpluris, Inc. At Oviedo, FL, United States
Excellent written and verbal communication skills
Contact center agent or other contact center experience is preferred
Experience We Need From You...
Answer inbound calls dealing with a variety of questions and issues on a diverse portfolio
Reply to inbound emails dealing with a variety of questions and issue on a diverse portfolio
Process escalations ensuring to collaborate with necessary parties to get the right response

Are you looking for a job that will let you use your customer service skills to make a difference? We are looking for a Digital Contact Center Agent to join our team and provide exceptional customer service to our clients. You will be the first point of contact for our customers and will be responsible for responding to inquiries, resolving customer issues, and providing helpful information. If you have a passion for helping others and are looking for a rewarding career, this is the job for you!

Overview:

Digital Contact Center Agent I is a customer service role that involves providing customer service and technical support to customers via digital channels such as email, chat, and social media. The role requires excellent communication skills, problem-solving abilities, and the ability to work in a fast-paced environment.

Detailed Job Description:

Digital Contact Center Agent I is responsible for providing customer service and technical support to customers via digital channels such as email, chat, and social media. The role requires excellent communication skills, problem-solving abilities, and the ability to work in a fast-paced environment. The Digital Contact Center Agent I is responsible for responding to customer inquiries, troubleshooting customer issues, and providing solutions to customer problems. The Digital Contact Center Agent I is also responsible for providing customer feedback to the appropriate departments and ensuring customer satisfaction.

What is Digital Contact Center Agent I Job Skills Required?

• Excellent customer service and communication skills
• Ability to troubleshoot customer issues
• Ability to work in a fast-paced environment
• Knowledge of customer service principles and practices
• Knowledge of digital channels such as email, chat, and social media
• Ability to work independently and as part of a team
• Ability to multi-task and prioritize tasks
• Knowledge of customer service software

What is Digital Contact Center Agent I Job Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service principles and practices
• Knowledge of digital channels such as email, chat, and social media
• Ability to work independently and as part of a team
• Ability to multi-task and prioritize tasks
• Knowledge of customer service software

What is Digital Contact Center Agent I Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of digital channels such as email, chat, and social media
• Knowledge of customer service software

What is Digital Contact Center Agent I Job Experience?

• Previous customer service experience

What is Digital Contact Center Agent I Job Responsibilities?

• Respond to customer inquiries via digital channels such as email, chat, and social media
• Troubleshoot customer issues and provide solutions to customer problems
• Provide customer feedback to the appropriate departments
• Ensure customer satisfaction
• Follow up with customers to ensure their issues are resolved
• Maintain customer records and update customer information in the system
• Monitor customer service trends and provide feedback to management