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Customer Support Technical Analyst Jobs in Utah

Technical Support Delivery Analyst - Compensation
By Workday At , Salt Lake City, Ut $80,500 - $120,600 a year
Additional experience in one or more of the following areas: Human Capital Management, or Benefits
Work with Product Managers, QA and Development to identify solutions or workarounds
Maintain your knowledge of new functionality and compliance changes
Contribute to our Knowledge Centered Service by creating Knowledge articles
Customer Support experience, providing software support for other functional enterprise software applications
Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.
Customer Support Analyst - Recruiting
By Workday At , Salt Lake City, Ut $80,500 - $120,600 a year
Additional experience in one of the following areas: Human Capital Management, or Recruiting
Work with Product Managers, QA and Development to identify solutions or workarounds
Maintain your knowledge of new functionality and compliance changes
Contribute to our Knowledge Centered Service by creating Knowledge articles
Customer Support experience, providing software support for other functional enterprise software applications
Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.
Technical Support Analyst Jobs
By Visionaire Partners At Salt Lake City Metropolitan Area, United States
Interface effectively with IT infrastructure, security, applications management, database, and governance personnel
Obtain a strong knowledge of IT Security Policies, Processes, and Procedures
Write and update knowledge-base articles
3+ years of technical support experience
Strong working knowledge of email spam filtering tools
Approximately 60% is in-person support, and 40% is phone support
Technical Analyst/Developer Support
By Vinsys Information Technology Inc At Washington, DC, United States
Users via web/mobile applications, and API management.
Experience and/or formal training in organization development, complex systems analysis, business process re-engineering, group facilitation, or information systems requirements analysis.
users via web/mobile applications, and API management.
Exceptional oral and written communication skills.
Demonstrated knowledge of the artifacts generated from a Software Development Life Cycle (SDLC).
Extended experience with developing system roadmaps.
Technical Support Analyst(Contract)
By SoFi At Salt Lake City, UT, United States
Responsible for auditing inventory against asset management
Knowledge and understanding of Tier 1 roles and responsibilities
Identify technical trends, proactively seek solutions, and report to Management when applicable
Local project management and implementation support
Identify technical trends, proactively seek solutions, and report to Sr Management when applicable
Knowledge and functional understanding of Tier 3 roles and responsibilities

Are you looking for an exciting opportunity to use your technical skills to provide top-notch customer support? We are looking for a Customer Support Technical Analyst to join our team and provide exceptional customer service. You will be responsible for troubleshooting customer issues, providing technical assistance, and helping to ensure customer satisfaction. If you have a passion for technology and customer service, this is the perfect job for you!

Overview:

Customer Support Technical Analysts are responsible for providing technical support to customers. They are responsible for troubleshooting customer issues, providing technical advice, and resolving customer complaints. They must be able to effectively communicate with customers and understand their needs.

Detailed Job Description:

Customer Support Technical Analysts are responsible for providing technical support to customers. They must be able to troubleshoot customer issues, provide technical advice, and resolve customer complaints. They must be able to effectively communicate with customers and understand their needs. They must be able to identify customer needs and provide solutions. They must be able to provide technical support to customers in a timely manner. They must be able to provide technical support to customers in a professional manner.

What is Customer Support Technical Analyst Job Skills Required?

• Excellent customer service skills
• Excellent communication skills
• Knowledge of customer support software
• Knowledge of computer hardware and software
• Ability to troubleshoot customer issues
• Ability to provide technical advice
• Ability to resolve customer complaints
• Ability to work independently
• Ability to work in a team environment

What is Customer Support Technical Analyst Job Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• Experience in customer service or technical support
• Knowledge of customer support software
• Knowledge of computer hardware and software
• Ability to troubleshoot customer issues
• Ability to provide technical advice
• Ability to resolve customer complaints

What is Customer Support Technical Analyst Job Knowledge?

• Knowledge of customer support software
• Knowledge of computer hardware and software
• Knowledge of customer service principles
• Knowledge of customer service best practices
• Knowledge of customer service processes
• Knowledge of customer service techniques

What is Customer Support Technical Analyst Job Experience?

• Experience in customer service or technical support
• Experience in troubleshooting customer issues
• Experience in providing technical advice
• Experience in resolving customer complaints
• Experience in working independently
• Experience in working in a team environment

What is Customer Support Technical Analyst Job Responsibilities?

• Troubleshoot customer issues
• Provide technical advice
• Resolve customer complaints
• Communicate with customers
• Identify customer needs
• Provide solutions to customer needs
• Provide technical support in a timely manner
• Provide technical support in a professional manner