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Customer Support Technical Analyst Jobs in Florida

Head Of Customer (Technical) Support
By Reloadly At Miami, FL, United States
Implement and manage support tools, systems, and technologies to enhance team productivity and customer experience.
Collaborate with other departments, such as product management, engineering, and sales, to address customer needs and provide feedback for product/service enhancements.
Experience setting up and training a remote team to provide 24/7 support
Lead, coach, and manage the customer support team, ensuring high performance, motivation, and professional development.
Strong technical knowledge, with an understanding of server architecture, networking, databases, security practices and API concepts
Strong leadership skills, with the ability to motivate, inspire, and develop a team.
Customer Technical Support Jobs
By Fiverr At Orlando, FL, United States
Familiarity with ticketing systems and customer relationship management (CRM) tools.
Experience using Zendesk and Intercom softwares, and other remote support tools.
Collaborate with different teams in the company, such as Customer Success, Product, R&D, and Finance.
Guide customers through troubleshooting steps, offering clear and concise instructions.
Understand the product and stay up-to-date with product knowledge to provide accurate and relevant technical information to customers.
Contribute to the development and improvement of technical support processes and knowledge base articles.
Customer Technical Support Specialist
By Darwin Global Llc At , , Fl
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Knowledge of and experience using PC workstations and Microsoft Windows and Office Professional, web browsers, and Adobe Acrobat Reader.
Creates, manages, and tracks multiple configurations of Smart Horizons online curricula in the NexPort learning management system.
Uploads and manages Smart Horizons user subscriptions, enrollments, and records in NexPort learning management system.
Creates, unlocks, and resets administrative accounts for Smart Horizons products in the NexPort learning management system.
Language Skills and Abilities, Other Than American English

Are you looking for an exciting opportunity to use your technical skills to provide top-notch customer support? We are looking for a Customer Support Technical Analyst to join our team and provide exceptional customer service. You will be responsible for troubleshooting customer issues, providing technical assistance, and helping to ensure customer satisfaction. If you have a passion for technology and customer service, this is the perfect job for you!

Overview:

Customer Support Technical Analysts are responsible for providing technical support to customers. They are responsible for troubleshooting customer issues, providing technical advice, and resolving customer complaints. They must be able to effectively communicate with customers and understand their needs.

Detailed Job Description:

Customer Support Technical Analysts are responsible for providing technical support to customers. They must be able to troubleshoot customer issues, provide technical advice, and resolve customer complaints. They must be able to effectively communicate with customers and understand their needs. They must be able to identify customer needs and provide solutions. They must be able to provide technical support to customers in a timely manner. They must be able to provide technical support to customers in a professional manner.

What is Customer Support Technical Analyst Job Skills Required?

• Excellent customer service skills
• Excellent communication skills
• Knowledge of customer support software
• Knowledge of computer hardware and software
• Ability to troubleshoot customer issues
• Ability to provide technical advice
• Ability to resolve customer complaints
• Ability to work independently
• Ability to work in a team environment

What is Customer Support Technical Analyst Job Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• Experience in customer service or technical support
• Knowledge of customer support software
• Knowledge of computer hardware and software
• Ability to troubleshoot customer issues
• Ability to provide technical advice
• Ability to resolve customer complaints

What is Customer Support Technical Analyst Job Knowledge?

• Knowledge of customer support software
• Knowledge of computer hardware and software
• Knowledge of customer service principles
• Knowledge of customer service best practices
• Knowledge of customer service processes
• Knowledge of customer service techniques

What is Customer Support Technical Analyst Job Experience?

• Experience in customer service or technical support
• Experience in troubleshooting customer issues
• Experience in providing technical advice
• Experience in resolving customer complaints
• Experience in working independently
• Experience in working in a team environment

What is Customer Support Technical Analyst Job Responsibilities?

• Troubleshoot customer issues
• Provide technical advice
• Resolve customer complaints
• Communicate with customers
• Identify customer needs
• Provide solutions to customer needs
• Provide technical support in a timely manner
• Provide technical support in a professional manner