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Customer Support Technical Analyst Jobs in Iowa

Technical Support Analyst (Remote Optional)
By Listrak At , Remote
Ability to manage multiple support cases and demonstrated skill at managing multiple priorities
1+ years of experience in a technical support role is required
Must have customer support experience
Customer Support-related certifications are a plus
Basic knowledge of HTML and CSS is preferred.
Experience with other web site programming languages such as ASP .NET, JavaScript, C#, PHP
Technical Support Analyst Jobs
By Tommy Bahama At , Auburn $22 - $29 an hour
For more benefit related information please click HERE.
1+ years’ experience working with computer hardware and software in a Microsoft-networked computer environment. Experience working with a Macintosh a plus.
Strong hardware trouble shooting skills.
Manage and prioritize multiple tasks under pressure.
Excellent phone and e-mail etiquette and customer service skills.
For full time employees, Health, Dental, Vision, 401K with generous matching program, generous paid time off.
Manager, Technical Customer Support
By Craneware At , Remote
Bachelor’s degree in Computer Science, Business Management, or equivalent combination of related experience.
3+ years technical support, customer support, account management or related communications experience.
Developing standard practices for handling common customer issues and experiences by analysis and feedback from the Support team.
3+ years SQL scripting, database design, or development experience.
Strong Problem-solving skills, resourcefulness, and assessment skills.
Experience with customer support activities with sensitivity to customer needs and expectations
Technical Customer Support, Contract
By iconectiv, LLC. At , Remote
Maintaining an understanding of the Registered Caller product and the requirements of each
Obtaining knowledge of the Registered Caller customer base
Minimum 3 years of customer service experience is desired
Excellent verbal and written communication skills
Experience with Service Now ticketing systems would be a plus
Remote within Eastern/Central time zones
Technical Support Analyst - Remote
By UnitedHealth Group At , Plymouth, 55442, Mn $67,800 - $133,100 a year
Extensive Health Information Management/Coding/CDI experience
Incident escalation to E2E Service Management Team
Provisions end users, and supports issues related to access including remote users
Submit, manage and coordinate CRMs
1+ years of experience working in a Tier 1 help desk and/or technical support role
Experience using Streamline eAbstract, Epic, MS4, Cerner, Virtual Portal, Citrix, VPN environment

Are you looking for an exciting opportunity to use your technical skills to provide top-notch customer support? We are looking for a Customer Support Technical Analyst to join our team and provide exceptional customer service. You will be responsible for troubleshooting customer issues, providing technical assistance, and helping to ensure customer satisfaction. If you have a passion for technology and customer service, this is the perfect job for you!

Overview:

Customer Support Technical Analysts are responsible for providing technical support to customers. They are responsible for troubleshooting customer issues, providing technical advice, and resolving customer complaints. They must be able to effectively communicate with customers and understand their needs.

Detailed Job Description:

Customer Support Technical Analysts are responsible for providing technical support to customers. They must be able to troubleshoot customer issues, provide technical advice, and resolve customer complaints. They must be able to effectively communicate with customers and understand their needs. They must be able to identify customer needs and provide solutions. They must be able to provide technical support to customers in a timely manner. They must be able to provide technical support to customers in a professional manner.

What is Customer Support Technical Analyst Job Skills Required?

• Excellent customer service skills
• Excellent communication skills
• Knowledge of customer support software
• Knowledge of computer hardware and software
• Ability to troubleshoot customer issues
• Ability to provide technical advice
• Ability to resolve customer complaints
• Ability to work independently
• Ability to work in a team environment

What is Customer Support Technical Analyst Job Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• Experience in customer service or technical support
• Knowledge of customer support software
• Knowledge of computer hardware and software
• Ability to troubleshoot customer issues
• Ability to provide technical advice
• Ability to resolve customer complaints

What is Customer Support Technical Analyst Job Knowledge?

• Knowledge of customer support software
• Knowledge of computer hardware and software
• Knowledge of customer service principles
• Knowledge of customer service best practices
• Knowledge of customer service processes
• Knowledge of customer service techniques

What is Customer Support Technical Analyst Job Experience?

• Experience in customer service or technical support
• Experience in troubleshooting customer issues
• Experience in providing technical advice
• Experience in resolving customer complaints
• Experience in working independently
• Experience in working in a team environment

What is Customer Support Technical Analyst Job Responsibilities?

• Troubleshoot customer issues
• Provide technical advice
• Resolve customer complaints
• Communicate with customers
• Identify customer needs
• Provide solutions to customer needs
• Provide technical support in a timely manner
• Provide technical support in a professional manner