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Customer Support Technical Analyst Jobs in Illinois

Technical Support Analyst Jobs
By PatientIQ At Chicago, IL, United States
Experience with support ticketing systems and customer relationship management (CRM) software.
Diagnose and troubleshoot PatientIQ issues reported by customers and offer appropriate solutions. Escalate issues to the appropriate teams, when necessary.
Create and maintain knowledge base articles, FAQs, and troubleshooting guides for customers.
Collaborate with cross-functional teams to identify and implement process improvements to enhance customer support experience.
Proven work experience as a Technical Support Analyst or in a similar customer-facing role.
Excellent problem-solving and analytical skills with a keen attention to detail.
Api Integrations - Technical Customer Support
By Toast At Chicago, IL, United States
2+ years experience in Customer/Technical Support or a closely related field
Must have previous experience working with API’s and Integrations
Excellent verbal and written communication skills
This is a hybrid role and will require some onsite attendance at our Chicago, IL office*
Primary support and point of contact for post-integration vendor issues and support for vendors/customers experiencing problems with integrations.
Accept warm transfers from our talented tier 1 agents, quickly identify problems, set expectations and resolve whenever possible.

Are you looking for an exciting opportunity to use your technical skills to provide top-notch customer support? We are looking for a Customer Support Technical Analyst to join our team and provide exceptional customer service. You will be responsible for troubleshooting customer issues, providing technical assistance, and helping to ensure customer satisfaction. If you have a passion for technology and customer service, this is the perfect job for you!

Overview:

Customer Support Technical Analysts are responsible for providing technical support to customers. They are responsible for troubleshooting customer issues, providing technical advice, and resolving customer complaints. They must be able to effectively communicate with customers and understand their needs.

Detailed Job Description:

Customer Support Technical Analysts are responsible for providing technical support to customers. They must be able to troubleshoot customer issues, provide technical advice, and resolve customer complaints. They must be able to effectively communicate with customers and understand their needs. They must be able to identify customer needs and provide solutions. They must be able to provide technical support to customers in a timely manner. They must be able to provide technical support to customers in a professional manner.

What is Customer Support Technical Analyst Job Skills Required?

• Excellent customer service skills
• Excellent communication skills
• Knowledge of customer support software
• Knowledge of computer hardware and software
• Ability to troubleshoot customer issues
• Ability to provide technical advice
• Ability to resolve customer complaints
• Ability to work independently
• Ability to work in a team environment

What is Customer Support Technical Analyst Job Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• Experience in customer service or technical support
• Knowledge of customer support software
• Knowledge of computer hardware and software
• Ability to troubleshoot customer issues
• Ability to provide technical advice
• Ability to resolve customer complaints

What is Customer Support Technical Analyst Job Knowledge?

• Knowledge of customer support software
• Knowledge of computer hardware and software
• Knowledge of customer service principles
• Knowledge of customer service best practices
• Knowledge of customer service processes
• Knowledge of customer service techniques

What is Customer Support Technical Analyst Job Experience?

• Experience in customer service or technical support
• Experience in troubleshooting customer issues
• Experience in providing technical advice
• Experience in resolving customer complaints
• Experience in working independently
• Experience in working in a team environment

What is Customer Support Technical Analyst Job Responsibilities?

• Troubleshoot customer issues
• Provide technical advice
• Resolve customer complaints
• Communicate with customers
• Identify customer needs
• Provide solutions to customer needs
• Provide technical support in a timely manner
• Provide technical support in a professional manner