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Customer Support Representative Remote Jobs in Alameda, California

Customer Support Representative Jobs
By Rockbot At Oakland, CA, United States
Excellent time management skills; comfortable multi-tasking
Create an amazing experience for all customers
Excellent written and verbal communication skills
A can-do attitude and amazing problem solving skills
Must be able to work Eastern Standard Time to qualify*
Have upbeat communication on incoming customer emails, calls, and chats regarding billing issues, product problems, service questions, and general client concerns
Customer Support Representative Jobs
By Hound Labs, Inc. At Fremont, CA, United States
Good understanding of customer relationship management tools; experience preferred with SalesForce Service Cloud
Help to create knowledge management content for front-line staff and customers.
3+ years of Customer Support Experience with preference in a B2B products and/or working with human capital management (HCM) solutions
Subject matter expert of customer service ticket handling, Hound Labs products, and escalation management.
Work within various sales platforms to manage customer inquiries and returns/refunds.
Other responsibilities as required while working at a dynamic company on the cusp of launching its first product
Customer Support Specialist - Virtual/Remote
By Enumerate At Berkeley, CA, United States

E numerate is looking for a Customer Support Specialist to join our team! Are you someone who loves being the go-to for questions or needs of c u s tomers ? Do you get excited about supporting a ...

Customer Support Representative I -7Am-3:30Pm Pt (Remote-Usa)
By Ambry Genetics At Aliso Viejo, CA, United States
Software Skills - Working knowledge of Microsoft Office, Google Chrome, and internet usage required. Salesforce or other case management software preferred.
Demonstrates two or more of the following skills and abilities:
Minimum of 2-3 years of experience in a customer-facing role or data entry is required.
TECHNICAL COMPETENCIES (Skill, Abilities and Capabilities):
Communicate intermediate knowledge of Ambry products and systems to internal teams.
Displays preliminary billing and insurance knowledge.
Learner Success Support Representative - Remote
By BloomTech At San Francisco, CA, United States
1+ years working in a Learner-facing role in education or customer support
Experience working in a fast-paced environment with multiple concurrent priorities and tasks
Route Learner requests and issues to the appropriate staff member or team
Collaborate with staff members regarding support escalations, along with other requests or inquiries received
Work with and assist Learners regarding general academic, admissions, and technical inquiries or requests
Update cases regularly with all relevant information, i.e. interactions with Learners or progress of a case, for record-keeping
Customer Support Representative Jobs
By M.Coast Enterprise At Whittier, CA, United States
Desired Skills, Experience, and Qualifications:
Knowledge of our client’s products and staying up to date with any new promotions they may be offering
Other duties within the scope, spirit, and purpose of the job, as requested by management
Requires great customer service skills, sales, and closing skills as well as purposeful follow-up skills
Knowledge of each territory location, community and ability to teach to other Customer Service Associates
2+ years of related experience in customer service
Associate Director, Customer Support And Maintenance (Remote)
By BD At , San Diego
Support Infusion International Order Management and Dispensing International Order Management
Support and develop the processes for trade in management and the need grows
Experience working with remote teams strongly preferred
Provide consultant guidance and service offering strategies in support of pre-sale, and transition to support to the sales team
Demonstrate high functional knowledge of Infusion Systems products
Maintain strong industry and product knowledge
Customer Support Representative Jobs
By M.Coast Enterprise At Gardena, CA, United States
Desired Skills, Experience, and Qualifications:
Knowledge of our client’s products and staying up to date with any new promotions they may be offering
Other duties within the scope, spirit, and purpose of the job, as requested by management
Requires great customer service skills, sales, and closing skills as well as purposeful follow-up skills
Knowledge of each territory location, community and ability to teach to other Customer Service Associates
2+ years of related experience in customer service
Customer Support Representative Ii
By County of Riverside At Riverside, CA, United States
Using a County vehicle, deliver and pick-up documents, materials, records, and supplies in an assigned route for a group of customers.
Assist customers by providing relevant information; update work logs; research various systems and troubleshoot problems; initiate routine correspondence.
Verify and process incidents for equipment requests; responsible for shipping and receiving, barcoding, and safeguarding capital and non-capital assets for DPSS.
Customer Support Representative (Csr)
By Aspire Team At Oceanside, CA, United States
Assist Marketing Director in decision-making, appointing project responsibilities, and regulating deadlines
Solid written, verbal and interpersonal communication skills
Customer service experience in person
Conduct target market research in the field
Direct contact with consumers to absorb perceptions of our sports background marketing
Oversee future clientele acquisition and strategically approach clients with proposals on marketing tactics
Customer Support Representative I -5:30Am-1:30Pm Pt (Remote-Usa)
By Ambry Genetics At Aliso Viejo, CA, United States
Software Skills - Working knowledge of Microsoft Office, Google Chrome, and internet usage required. Salesforce or other case management software preferred.
Demonstrates two or more of the following skills and abilities:
Minimum of 2-3 years of experience in a customer-facing role or data entry is required.
TECHNICAL COMPETENCIES (Skill, Abilities and Capabilities):
Communicate intermediate knowledge of Ambry products and systems to internal teams.
Displays preliminary billing and insurance knowledge.
Customer Support Representative Jobs
By Web Manuals At San Diego, CA, United States
Justin Raymond - Customer Experience Manager, Web Manuals Inc.
Up-date existing knowledge articles and create new articles
Previous experience working with Customer Support
Knowledge of HTML and/or CSS
Experience with Content creation and video editing
Core responsibilities includes, but are not limited to:
Customer Support Representative Jobs
By Compunnel Inc. At San Francisco, CA, United States
Employ de-escalation tactics and call management techniques to handle upset customers and transform their experience into a positive one.
Provide Tier 1 support for merchants, customers, partners, and internal post-sales escalations, ensuring exceptional service experience and timely resolution of issues.
Manage ticket queue via email and text message, investigating and resolving complex technical troubleshooting cases to diagnose and remediate failure points.
Address merchant issues with empathy and urgency, striving to enhance their experience and promote success.
Maintain a high level of product knowledge and stay updated on new features and updates.
Troubleshoot a wide range of issues related to menu settings, customer UI configurations, ticket printing and routing, and reporting reconciliation.
Customer Support Representative Jobs
By HUNT TALENT At San Jose, CA, United States
Continuously expand your knowledge of our offerings and stay up to date with industry trends
Proficient computer skills and experience using CRM systems or customer support software
High school diploma or equivalent is required; additional education or certifications are a bonus
Excellent communication skills, both written and verbal, with a friendly and professional demeanor
Strong problem-solving skills and the ability to think quickly on your feet
Ability to work effectively in a remote work environment, managing your time and tasks independently
Customer Support Specialist - Virtual/Remote
By Enumerate At Los Angeles, CA, United States

E numerate is looking for a Customer Support Specialist to join our team! Are you someone who loves being the go-to for questions or needs of c u s tomers ? Do you get excited about supporting a ...

Customer Support Specialist - Virtual/Remote
By Enumerate At San Diego, CA, United States

E numerate is looking for a Customer Support Specialist to join our team! Are you someone who loves being the go-to for questions or needs of c u s tomers ? Do you get excited about supporting a ...

Customer Support Specialist - Virtual/Remote
By Enumerate At Long Beach, CA, United States

E numerate is looking for a Customer Support Specialist to join our team! Are you someone who loves being the go-to for questions or needs of c u s tomers ? Do you get excited about supporting a ...

Customer Support Specialist - Virtual/Remote
By Enumerate At San Francisco, CA, United States

E numerate is looking for a Customer Support Specialist to join our team! Are you someone who loves being the go-to for questions or needs of c u s tomers ? Do you get excited about supporting a ...

Customer Support Specialist - Virtual/Remote
By Enumerate At San Jose, CA, United States

E numerate is looking for a Customer Support Specialist to join our team! Are you someone who loves being the go-to for questions or needs of c u s tomers ? Do you get excited about supporting a ...

Customer Support Specialist - Virtual/Remote
By Enumerate At El Centro, CA, United States

E numerate is looking for a Customer Support Specialist to join our team! Are you someone who loves being the go-to for questions or needs of c u s tomers ? Do you get excited about supporting a ...

Are you looking for an exciting opportunity to provide exceptional customer service from the comfort of your own home? We are looking for a Customer Support Representative to join our remote team and help our customers with their inquiries. If you have excellent communication skills and a passion for helping others, this could be the perfect job for you!

Overview Customer Support Representative Remote is a customer service role that involves providing assistance to customers over the phone, via email, or through online chat. The role requires excellent communication skills, problem-solving abilities, and the ability to provide a high level of customer service. Detailed Job Description The Customer Support Representative Remote is responsible for providing customer service to customers over the phone, via email, or through online chat. The role requires excellent communication skills, problem-solving abilities, and the ability to provide a high level of customer service. The Customer Support Representative Remote will be responsible for responding to customer inquiries, resolving customer issues, and providing customer support. The Customer Support Representative Remote will also be responsible for maintaining customer records, tracking customer interactions, and providing feedback to management. Job Skills Required
• Excellent communication skills
• Problem-solving abilities
• Ability to provide a high level of customer service
• Knowledge of customer service principles and practices
• Ability to use customer service software
• Knowledge of relevant computer applications
• Ability to work independently and as part of a team
• Ability to handle multiple tasks simultaneously
• Ability to work in a fast-paced environment
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Ability to use customer service software
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of customer service software
• Knowledge of customer service best practices
Job Experience
• Previous customer service experience
• Experience in a customer service role
• Experience using customer service software
Job Responsibilities
• Respond to customer inquiries via phone, email, or online chat
• Resolve customer issues in a timely manner
• Provide customer support and assistance
• Maintain customer records and track customer interactions
• Provide feedback to management on customer service issues
• Follow up with customers to ensure satisfaction
• Follow company policies and procedures