Register
Recruit Create CV

Customer Support Manager Jobs

Community & Customer Support Manager
By CryptoRecruit At United States
Utilise social media management tools to create requests and monitor all social contact
2+ years customer service experience, with social media and support/help desk experience
2+ years experience in cryptocurrency, blockchain, and DeFi
2 years of experience in building, growing and managing communities
Excellent written and spoken English communication skills, ability to simplify complex topics for broad audiences and communicate effectively
Excellent interpersonal and public speaking skills
Manager, Customer Support Jobs
By symplr At United States
Excellent time management, resource organization and priority establishment skills, and ability to multi-task in a fast-paced environment
Bachelor's Degree or an equivalent combination of education and experience sufficient to successfully perform the principal duties of the job
Continuing developing plans for onboarding on new employees and ongoing educational needs
Coordinate technical and non-technical resources across internal departments for customers' and partners' benefit
Able to manage/act as customers' and partners' escalation point of contact, when necessary
Excellent, demonstrated client relationship, communication and teamwork-oriented skills
Customer Support Manager, Enterprise/B2B Support
By Upwork At Ohio, United States
Responsibility and accountability for managing escalations with experience communicating and engaging at various organizational, customer management, and executive levels.
Identify customer service trends as they pertain to Enterprise offerings, define system improvements, and develop/refine satisfaction goals.
Manage customer support projects from initiation to completion, ensuring that all project goals are met on time.
Suggests, manages, and implements special projects to assist Enterprise Account Managers and/or other teams.
Implement production, productivity, quality, and customer-service standards.
Keep abreast of industry trends and best practices in customer support and share insights with the team.
Manager, Customer Support Jobs
By Fuse Technologies At Las Vegas, NV, United States
Minimum 3-5 years of customer support management experience
Promote Fuse Technologies brand through your conflict resolution abilities and effective communication skills.
Strong mentoring and relationship building skills with ability to effectively manage group and interpersonal conflict situations,
Writing Skills - possesses excellent writing and grammar skills, including the ability to write concisely, clearly and logically
Onboards and train full time and part-time traveler experience concierge staff
Acknowledge, empathize, and resolve traveler inquiries and maintain professional relationships at all times for internal and external travelers
Customer Support Manager Jobs
By °Nomad Health At New York, NY, United States
6+ years professional experience with at least 3 years in Customer Support, preferably for a SaaS or tech-first organization
Exceptional customer service skills over multiple channels, including Zoom, phone and email
Excellent verbal and written communication skills
Provisioning New JobRobotix Customer Accounts in our proprietary system
Assist customers with account configurations, e.g., setting up ATS connections, setting up data field mapping, creation of Rules
Resolve JR Job Board technical questions, e.g., questions related to our API and XML Data Feed
Customer Support Manager Jobs
By ResMed At Peachtree Corners, GA, United States
Minimum of 1-3 years prior billing, customer service, or account management experience.
High School degree, or an equivalent combination of education and professional experience.
Manage and respond to all RCM Support cases for your customer base.
Minimum of 8 years of related experience.
Operate as the lead point of contact for any and all matters specific to your customer base.
Coordinate, schedule, and conduct all pertinent training for assigned customer base.
Customer Support Manager Jobs
By doxy.me - telemedicine for all At Charleston, SC, United States

Customer Success Manager - Enterprise Who You Are - Your Skills We are seeking an experienced Customer Success Manager who thrives at developing and growing relationships with large healthcare ...

Customer Support Manager Jobs
By GRIND Management At Cleveland, OH, United States
Work with the customer service manager to ensure proper customer service is being delivered.
Knowledge about our products to better assist our customers.
High school diploma, general education degree or equivalent
Knowledge of customer service principles and practices
Knowledge of relevant computer applications
knowledge of customer service principles and practices
Customer Support Manager, Us
By Nuheara At United States
·Working knowledge of customer service software, databases, quality management, and tools (i.e., Zendesk, NetSuite, Greenlight Guru)
·Excellent verbal and written communication skills
·Available for occasional evening hours to communicate and remotely meet with Australian team members
·Demonstrated ability to train and mentor
Customer Support Manager - Nyc
By Volvo Group At , New York, Ny
Excellent analytical skills, strong customer focus and a positive attitude are key requirements
Advanced knowledge Microsoft Office suite, specifically PowerPoint and Excel; Proven presentation skills
The Customer Support Manager provides advice and assistance to internal/external customers to ensure satisfaction regarding vehicle performance
5 to 10 years of hands on and technical experience in the automotive industry
Bachelor’s degree in electrical, electrical technology, mechanical or electromechanical engineering preferred. We will consider substantial other relevant professional experience.
Strong facilitation and conflict resolution skills
Customer Support Manager, Enterprise Support
By Upwork At Montana, United States
Responsibility and accountability for managing escalations with experience communicating and engaging at various organizational, customer management, and executive levels.
Identify customer service trends as they pertain to Enterprise offerings, define system improvements, and develop/refine satisfaction goals.
Manage customer support projects from initiation to completion, ensuring that all project goals are met on time.
Suggests, manages, and implements special projects to assist Enterprise Account Managers and/or other teams.
Implement production, productivity, quality, and customer-service standards.
Keep abreast of industry trends and best practices in customer support and share insights with the team.
Hr Program Manager, Aftermarket & Customer Support (A&Cs)
By John Deere At , Milan, Il
Competency in Microsoft applications including PowerPoint, Excel and project management tools.
Experience and knowledge of the Aftermarket, Parts, Customer Support or Product Support functions.
3 or more years of demonstrated experience managing a high volume of projects or high-volume work, both strategic and tactical.
3 or more years of experience operating with high levels of ambiguity, with a bias for action.
Collaborative team player with a strong drive to create a positive John Deere employee experience.
2 or more years experience presenting to and collaborating with Director level leaders.
Manager Of Customer Support
By Turvo Inc At , Remote $95,000 - $140,000 a year
Manage the Customer Support Center and Support team to ensure accurate, efficient, and timely management of customer inquiries, requirements, and complaints;
5+ years of experience managing and growing remote & global teams;
Conduct regular quality assurance reviews to ensure performance is meeting customer experience and quality targets;
Effectively plan and manage team meetings;
10+ years of technical support experience, including experience with SaaS products;
Experienced and proficient in Zendesk;
Customer Support & Operations Manager
By Hydrogen Health At Chicago, IL, United States
Bachelor’s degree. Combination of education and experience maybe substituted for requirements
3+ years of operation management experience
Manage day-to-day telecom and contact center operations, including inbound and outbound calls, chat, and email communications for clients and consumers.
Integrate processes, technology, and business requirements to create an efficient and high-performing Level 1 Customer Support center.
Continuously monitor and improve training materials to enhance customer support capabilities and compliance.
Utilize insights to implement process enhancements and improve overall customer support experience.
Customer Support Manager, Enterprise Support
By Upwork At Michigan, United States
Responsibility and accountability for managing escalations with experience communicating and engaging at various organizational, customer management, and executive levels.
Identify customer service trends as they pertain to Enterprise offerings, define system improvements, and develop/refine satisfaction goals.
Manage customer support projects from initiation to completion, ensuring that all project goals are met on time.
Suggests, manages, and implements special projects to assist Enterprise Account Managers and/or other teams.
Implement production, productivity, quality, and customer-service standards.
Keep abreast of industry trends and best practices in customer support and share insights with the team.
Manager Of Customer Support
By Intentsify At Boston, MA, United States
Research new industry developments and source new tools and opportunities to enhance capabilities of the campaign management team
Experience training or mentoring digital advertising campaign managers
Excellent oral and written communication across multiple levels of management
Serve as a subject matter expert on how media campaigns are managed by using programmatic platforms and optimization engines.
Continually expand knowledge of the programmatic industry and appropriately incorporate them into campaign operations
Provide mentorship to programmatic advertising campaign managers through answering questions, leading meetings when needed, and suggesting process and/or technology improvements.
Customer Support Manager Jobs
By Black Diamond Management Inc. At Murray, UT, United States
Work with the customer service manager to ensure proper customer service is being delivered.
Knowledge about our products to better assist our customers.
High school diploma, general education degree or equivalent
Knowledge of customer service principles and practices
Knowledge of relevant computer applications
knowledge of customer service principles and practices
Manager, Customer Support Jobs
By ServiceTitan At Atlanta, GA, United States
Oversee change management and reengineering activities including implementing new processes, systems, tools/technologies, metrics, and improved organizational alignment.
Manage the day-to-day business operations of the U.S. TSO team in supporting customer issue resolution.
Engage with internal customers and our business partners to deliver new and innovative Technical Support capabilities.
Experience performing well in a highly dynamic, rapidly changing environment
Skilled in focusing on desired results, determining what is important, clarifying next steps and prioritizing work effectively to meet deadlines.
Self-starter with strong sense of urgency and accountability
Customer Support Manager, Enterprise Support
By Upwork At Minnesota, United States
Responsibility and accountability for managing escalations with experience communicating and engaging at various organizational, customer management, and executive levels.
Identify customer service trends as they pertain to Enterprise offerings, define system improvements, and develop/refine satisfaction goals.
Manage customer support projects from initiation to completion, ensuring that all project goals are met on time.
Suggests, manages, and implements special projects to assist Enterprise Account Managers and/or other teams.
Implement production, productivity, quality, and customer-service standards.
Keep abreast of industry trends and best practices in customer support and share insights with the team.
Customer Support Manager, Enterprise Support
By Upwork At Carolina, SC, United States
Responsibility and accountability for managing escalations with experience communicating and engaging at various organizational, customer management, and executive levels.
Identify customer service trends as they pertain to Enterprise offerings, define system improvements, and develop/refine satisfaction goals.
Manage customer support projects from initiation to completion, ensuring that all project goals are met on time.
Suggests, manages, and implements special projects to assist Enterprise Account Managers and/or other teams.
Implement production, productivity, quality, and customer-service standards.
Keep abreast of industry trends and best practices in customer support and share insights with the team.

Are you looking for a job that will let you use your customer service skills to make a difference? We are looking for a Customer Support Manager to join our team and help us provide the best customer experience possible. You will be responsible for managing customer inquiries, resolving customer issues, and ensuring customer satisfaction. If you have a passion for customer service and a drive to make a positive impact, this is the job for you!

Customer Support Manager Job Skills:

• Excellent customer service skills
• Ability to handle customer complaints and inquiries
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to multitask and prioritize tasks
• Knowledge of customer service software, databases, and tools
• Knowledge of relevant products and services
• Ability to analyze customer feedback and develop solutions
• Ability to stay organized and meet deadlines

What is Customer Support Manager Job Qualifications?

• Bachelor’s degree in a related field
• Previous experience in customer service or a related field
• Knowledge of customer service principles and practices
• Knowledge of relevant products and services
• Ability to use customer service software, databases, and tools
• Excellent problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team

What is Customer Support Manager Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of relevant products and services
• Knowledge of customer service software, databases, and tools
• Knowledge of customer service best practices
• Knowledge of customer service policies and procedures
• Knowledge of customer service standards and regulations

What is Customer Support Manager Job Experience?

• Previous experience in customer service