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Onboarding Advocate Jobs
Company | Gusto |
Address | Denver, CO, United States |
Employment type | FULL_TIME |
Salary | |
Category | Financial Services |
Expires | 2023-07-27 |
Posted at | 10 months ago |
About Gusto
- Provide expertise in healthcare and benefits enrollment via written and verbal communication with Gusto Customers
- Manage multiple priorities using Salesforce and other technology platforms in your digital workspace
- Work directly with customers to implement employee benefit packages specific to our customers’ needs.
- Provide guidance, support, and manage escalations with customers at key moments in their relationship with Gusto during their benefits journey
- Oversee the entire benefits onboarding process from start to finish, collaborating with cross-functional teams to ensure timely delivery of benefits
- Embraces an ownership mentality
- Empathetic and customer-centric: You care deeply about the customers you serve
- Skilled in problem solving, dealing with ambiguity, and cross-team communication
- Ability to work throughout seasonal peaks
- 2-4 years of client-facing experience - bonus points for exposure to healthcare, payroll, or a start-up environment
- Adaptability to flex to other internal roles if needed
- Strong attention to detail
- Self-motivated and comfortable working collaboratively and autonomously - excited about striving toward team and individual metrics
- Excellent written and oral communication skills
- Experience with workforce tools such as Salesforce
- Healthcare, health insurance, or employee benefits experience
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