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Customer Service Representative I Bilingual Remote Jobs in Oklahoma

Customer Service Representative I - Full -Time (Remote)
By The Pittsburgh Water and Sewer Authority At , Pittsburgh, 15222 $19.31 - $20.48 an hour
Performs data entry, retrieval and other processes as requested or required.
Maintaining up to date knowledge of PWSA policies and procedures, tariffs, rules, and regulations.
Two (2) years of relevant customer service experience.
Utilize call queue software to mitigate customer call wait times by self-monitoring
Responds to inquiries from the general public and PWSA personnel regarding various PWSA programs, policies, procedures, and regulations.
Classifies, indexes, files, or distributes forms, correspondence, and payments;
Customer Service Representative I
By Crawford & Company At Oklahoma City, OK, United States
Demonstrated experience in customer service, administrative/clerical skills.
Benefit programs that empower financial, physical, and mental wellness
High School Diploma or equivalent and at least 2 year’s customer service and/or administrative/clerical experience.
Highly proficient and advanced computer skills.
Excellent attention to detail and organizational skills.
Excellent written, verbal and oral communication skills.

Are you looking for an exciting opportunity to use your bilingual skills to provide excellent customer service? We are looking for a Customer Service Representative I Bilingual to join our remote team and help us provide outstanding customer service to our customers. You will be responsible for responding to customer inquiries, resolving customer issues, and providing helpful information. If you have excellent communication skills and a passion for helping others, this could be the perfect job for you!

Overview:

Customer Service Representative I Bilingual Remote is a customer service role that requires fluency in two languages, typically English and Spanish. This role is typically remote and involves providing customer service and support to customers via phone, email, or chat.

Detailed Job Description:

The Customer Service Representative I Bilingual Remote is responsible for providing excellent customer service and support to customers in both English and Spanish. This role requires the ability to effectively communicate with customers, understand their needs, and provide solutions to their inquiries. The representative must be able to handle customer inquiries in a professional and courteous manner, while also providing accurate and timely responses. The representative must also be able to identify customer needs and provide appropriate solutions.

What is Customer Service Representative I Bilingual Remote Job Skills Required?

• Fluency in both English and Spanish
• Excellent customer service and communication skills
• Ability to effectively handle customer inquiries
• Ability to identify customer needs and provide appropriate solutions
• Knowledge of customer service principles and practices
• Ability to work independently and as part of a team
• Proficiency in using computers and related software

What is Customer Service Representative I Bilingual Remote Job Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Ability to work in a remote environment
• Ability to work flexible hours

What is Customer Service Representative I Bilingual Remote Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of customer service software, databases, and tools
• Knowledge of customer service policies and procedures

What is Customer Service Representative I Bilingual Remote Job Experience?

• Previous customer service experience
• Previous remote customer service experience

What is Customer Service Representative I Bilingual Remote Job Responsibilities?

• Respond to customer inquiries via phone, email, or chat
• Provide accurate and timely responses to customer inquiries
• Identify customer needs and provide appropriate solutions
• Follow up with customers to ensure their satisfaction
• Maintain customer records and update customer information
• Monitor customer service metrics and provide feedback to management