Customer Service Representative I

Because a claim is more than a number — it’s a person, a child, a friend. It’s anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community - one claim at a time.

At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to take this journey with us.

We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com.

When you accept a job with Crawford, you become a part of the One Crawford family. 

• A culture of respect, collaboration, entrepreneurial spirit and inclusion
• Training programs that promote continuous learning and career progression while enhancing job performance
• Benefit programs that empower financial, physical, and mental wellness
• Sustainability programs that give back to the communities in which we live and work
• Our total compensation plans provide each of our employees with far more than just a great salary
• Pay and incentive plans that recognize performance excellence

Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.

• Reviews dashboard for outstanding assignments.
• Completes customer service satisfaction surveys as required.
• Contacts contractors for file status (site inspection, estimate upload, etc.).
• Documents file assignments and status, utilizing appropriate management tools and reports as necessary to evaluate the progression of the completion of the job or project.
• Participates in special projects or performs duties in other areas as requested.
• Assists external clients with customer service inquiries.

• Strong analytical and problem solving ability.
• Excellent written, verbal and oral communication skills.
• High School Diploma or equivalent and at least 2 year’s customer service and/or administrative/clerical experience.
• Good interpersonal skills.
• Good time management abilities.
• Strong work ethic.
• Highly proficient and advanced computer skills.
• Demonstrated experience in customer service, administrative/clerical skills.
• Ability to work independently, with minimal supervision.
• Excellent attention to detail and organizational skills.