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Customer Service Representative I Bilingual Remote Jobs in Georgia

Customer Service Representative - Bilingual
By Uline At , Braselton, 30517 $23 - $27 an hour
Provide knowledgeable answers to questions about products, pricing and availability.
High school diploma or equivalent with 2+ years of relevant experience. Bachelor's degree preferred.
Desire to provide the best possible experience for our customers.
Tuition Assistance Program that covers professional continuing education.
Guide and process customer orders and inquiries in a fast-paced environment using world-class technology.
Communicate with customers via phone, email and chat.

Are you looking for an exciting opportunity to use your bilingual skills to provide excellent customer service? We are looking for a Customer Service Representative I Bilingual to join our remote team and help us provide outstanding customer service to our customers. You will be responsible for responding to customer inquiries, resolving customer issues, and providing helpful information. If you have excellent communication skills and a passion for helping others, this could be the perfect job for you!

Overview:

Customer Service Representative I Bilingual Remote is a customer service role that requires fluency in two languages, typically English and Spanish. This role is typically remote and involves providing customer service and support to customers via phone, email, or chat.

Detailed Job Description:

The Customer Service Representative I Bilingual Remote is responsible for providing excellent customer service and support to customers in both English and Spanish. This role requires the ability to effectively communicate with customers, understand their needs, and provide solutions to their inquiries. The representative must be able to handle customer inquiries in a professional and courteous manner, while also providing accurate and timely responses. The representative must also be able to identify customer needs and provide appropriate solutions.

What is Customer Service Representative I Bilingual Remote Job Skills Required?

• Fluency in both English and Spanish
• Excellent customer service and communication skills
• Ability to effectively handle customer inquiries
• Ability to identify customer needs and provide appropriate solutions
• Knowledge of customer service principles and practices
• Ability to work independently and as part of a team
• Proficiency in using computers and related software

What is Customer Service Representative I Bilingual Remote Job Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Ability to work in a remote environment
• Ability to work flexible hours

What is Customer Service Representative I Bilingual Remote Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of customer service software, databases, and tools
• Knowledge of customer service policies and procedures

What is Customer Service Representative I Bilingual Remote Job Experience?

• Previous customer service experience
• Previous remote customer service experience

What is Customer Service Representative I Bilingual Remote Job Responsibilities?

• Respond to customer inquiries via phone, email, or chat
• Provide accurate and timely responses to customer inquiries
• Identify customer needs and provide appropriate solutions
• Follow up with customers to ensure their satisfaction
• Maintain customer records and update customer information
• Monitor customer service metrics and provide feedback to management