Customer Service Quality Specialist Jobs in Arkansas

Data collection, management and analysis

Ensure that all products and processes meet internal and external stakeholder requirements.

Experience in the process of Coverage Determinations in Healthcare

Communication skills - verbal and written

Audit Individual Operations team members on processes

Coach team members for improvement against quality metrics

Strong preference for prior Transamerica experience and/or knowledge of Transamerica Operations

Associates degree or equivalent work experience required.

Minimum of 0-1 years customer service experience required.

Working knowledge of insurance industry operations, SOX, state & federal regulations preferred.

Ability to adapt to changing processes, meet multiple deadlines, strong communication skills, and superior soft skills.

Strong analytical, organizational, problem solving and customer service skills.

2 years experience of technical support and life sciences regulatory

2 years experience of Regulatory and/or Compliance

Perform key functions in support of the Business Unit's mission and ensure quality.

Work closely with suppliers, customers, and the Regulatory team to ensure technical requests are met.

Update the technical product folders and ensuring their accuracy.

Monitor quarantined inventory and advise disposition of such goods.