Customer Service Quality Specialist Jobs in Iowa

Strong preference for prior Transamerica experience and/or knowledge of Transamerica Operations

Associates degree or equivalent work experience required.

Minimum of 0-1 years customer service experience required.

Working knowledge of insurance industry operations, SOX, state & federal regulations preferred.

Ability to adapt to changing processes, meet multiple deadlines, strong communication skills, and superior soft skills.

Strong analytical, organizational, problem solving and customer service skills.

Assist in the creation of soft skills, customer service, and ticket management training courses.

Strong time management and prioritization skills.

Experience in Managed Mobility Services - a strong understanding of mobility terminology and troubleshoooting

Ability to work independently without relying on significant management oversight.

Education and Years of Experience:

Understand the role and technical skills required of agents,

Provide technical and project management support to improve customer satisfaction and

Build predictive performance tools to shift from reactive quality management to proactive,

Manage, monitor and trend Quality key performance metrics and reporting for organization to

Responsible for leading Quality improvement efforts for key programs/customers, including

Engage, collaborate, communicate and satisfy customers needs within Quality organization,

Support internal facilities and customers by driving alignment and partnership, including issue