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Customer Service Operations Jobs in Arkansas

Customer Service Operations Manager
By Batesville At United States
Coordinates with the Customer Service Quality Manager and Supervisors to deliver and updated system procedures.
Manages the rollup of team metrics to the department level, evaluates results and adjusts to improve results.
Bachelor’s degree (B.S./B.A.) or equivalent from a college or university and/or a minimum of five years related experience and/or training.
Minimum of five years related experience in customer service operations.
Visionary of future state and works to implement the biggest opportunities to improve customers’ experiences.
Company and/or industry knowledge are preferred.
Customer Operations Assistant Jobs
By Pathrise At United States
Familiarity with JIRA Service Management, Airtable, Salesforce, Notion, Zapier, Loom, and Asana
Range: min $50,000 - max $56,000 per year contingent on experience & qualifications.
Using our JIRA ticketing system to address and manage requests from fellows, alumni, and internal teams
Experience or familiarity with Google Suite & Slack
Background in Customer Experience or Customer Support
Experience working in an early-stage startup

Are you looking for a job that allows you to use your customer service skills to make a difference? We are looking for a Customer Service Operations professional to join our team and help us provide exceptional customer service to our customers. You will be responsible for managing customer inquiries, resolving customer issues, and ensuring customer satisfaction. If you are passionate about customer service and have the drive to make a positive impact, this could be the perfect job for you!

Overview of Customer Service Operations:

Customer Service Operations is a field of work that involves providing customer service to customers of a business or organization. This includes responding to customer inquiries, resolving customer complaints, and providing customer support. Customer Service Operations professionals must have excellent communication and problem-solving skills, as well as a strong understanding of customer service principles and practices.

Detailed Job Description of Customer Service Operations:

Customer Service Operations professionals are responsible for providing customer service to customers of a business or organization. This includes responding to customer inquiries, resolving customer complaints, and providing customer support. Customer Service Operations professionals must have excellent communication and problem-solving skills, as well as a strong understanding of customer service principles and practices. They must be able to effectively manage customer relationships and ensure customer satisfaction.

What is Customer Service Operations Job Skills Required?

• Excellent communication skills
• Problem-solving skills
• Knowledge of customer service principles and practices
• Ability to manage customer relationships
• Ability to provide customer support
• Ability to resolve customer complaints
• Ability to multitask

What is Customer Service Operations Job Qualifications?

• Bachelor’s degree in Business Administration, Customer Service, or related field
• Previous experience in customer service or related field
• Knowledge of customer service software and tools
• Knowledge of customer service principles and practices
• Ability to work in a fast-paced environment

What is Customer Service Operations Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of customer service software and tools
• Knowledge of customer service regulations and laws
• Knowledge of customer service best practices

What is Customer Service Operations Job Experience?

• Previous experience in customer service or related field
• Experience in customer service software and tools
• Experience in customer service regulations and laws
• Experience in customer service best practices

What is Customer Service Operations Job Responsibilities?

• Respond to customer inquiries in a timely and professional manner
• Resolve customer complaints in a timely and professional manner
• Provide customer support and assistance
• Manage customer relationships and ensure customer satisfaction
• Monitor customer feedback and provide feedback to management
• Maintain customer service records and reports