Customer Service Care Specialist Ii Jobs

Provide regular reporting to senior management on team performance, development, and improvement areas

Demonstrable change management success required, 3+ years people management preferred

Strong analytical skills required, experience with process improvement &/or managing operational metrics a strong plus

Deliver consistently on progress and KPIs, to Senior Manager and Associate Director of department

SQL knowledge a plus, must be comfortable with learning new tools and software

Strong written and verbal communication skills

Uses metrics and strong funnel management to drive appropriate focus on prospecting, new deals, and business growth.

This is a critical customer contact position that requires soft skills in attitude, patience, perseverance, tact, and empathy.

2 years related customer service experience including call center, quoting, customer order status updates.

Excellent verbal & written communication skills

Good computer skills with focus on Word, Excel, Outlook, CRM and ERP systems

Prior experience as a user of ERP systems, specially with Oracle is a plus

College degree preferred; Associate degree or Technical Certification preferred or commensurate work experience.

This is a remote, work from home opportunity.

Educate customers about the features and benefits of products in order to improve product-related sales and customer satisfaction.

Determine customer requirements and expectations in order to recommend specific products and solutions

Generally, less than 2 years of experience

Must have excellent written and verbal communication skills.

Performs data entry for customer complaints, telephone system reports, departmental monthly reports, and other reports as appropriate.

Basic knowledge of all City department functions

Responds to telephone or radio inquiries for a variety of information.

Facilitates service for customers, including all utility account maintenance.

Provides customer service by responding to requests for information from customers and resolving related problems.

Performs administrative duties by copying, filing, faxing, typing, entering data, and preparing, storing, and distributing mail and correspondence.

Manage a wide array of escalated customer situations and brings an expert level of knowledge and resolution.

Also responsible for other Duties/Projects as assigned by business management as needed.

Ability to thrive in a dynamic virtual environment while providing a VIP experience for our customers and minimizing customer effort

Ability to develop in-depth knowledge of assigned functional areas.

Prior experience in a similar environment (call center or customer service environment is ideal).

2 years Experience in an online community moderator, editing, or analyst position.

Effectively communicate technical concepts, while taking into consideration the varying degrees of customers' technical experience.

Basic to intermediate technical skills with a moderate level of proficiency

Strong knowledge of basic problem resolution and escalation practices

Strong technical aptitude, analytical and problem-solving skills

Experience with readying and writing SQL queries

Excellent phone, verbal and communication skills

3 to 5 years Case Management experience preferred.

Provides medication management, including regular medication reconciliation and support of medication adherence;

Identifies problems/barriers for care coordination and appropriate care management interventions.

Certification as a case manager (as documented and accepted on URAC’s website@ www.urac.org); or

Completes comprehensive person centered assessment inclusive of physical health history, mental health history, social determinants of health and supportive needs.

Coordinates physical, behavioral health and social services;

Ability to prioritize with good time management skills

Provide status updates to billing management for aging tickets and other reports as requested

A combination of education and experience is acceptable

Ability to understand and utilize multiple systems for billing and dispute management.

Work cross functionally with sales and service delivery teams to correct systems, invoices, and improve the customer experience

Consult with managers or senior staff members on non-routine issues

Act as single point of contact for intermediate level implementation lifecycle management on a group of assigned customer accounts.

Provide critical date management and escalation support to meet committed delivery objectives.

Pro-actively manages the customer’s service needs to ensure the highest levels of customer satisfaction and that their expectations are met.

Bachelor’s Degree or minimum, 1-2 years of related experience

Customer service, problem solving and analytical skills

Verbal, written and interpersonal communication skills

Solid Organizational skills with the ability to manage multiple projects in a fast-paced environment

The following is a general summary of the competitive compensation and benefit plans we offer:

Do you have strong analytical and problem-solving skills?

Bachelor’s Degree or equivalent work experience

Strong analytical and problem-solving skills

Strong interpersonal, oral and written communication skills

2 Year with High School degree/diploma, or An equivalent combination of education/work experience

Ability to work remotely as needed

Excellent communication and organizational skills

Service Cloud Knowledge a plus

Knowledge of SAP and Microsoft Office tools a plus

Ability to work as part of a team

Support sales staff and management by scheduling customer appointments

Ability to communicate customers' interests needs and requests to management and sales personnel

Pay is $17-$20/hour based on experience

Assist the managers with various clerical duties as needed

Shifts are either 9am-6pm or 9:30am-6:30pm Monday-Friday and every 6th Saturday

Health, vision, and dental insurance with family and child coverage