Customer Service Specialist - Customer Care

The purpose of this position is to handle customer inquiries in person, via telephone, radio, or other technology.
Essential Duties And Responsibilities

• Facilitates service for customers, including all utility account maintenance.
• Provides customer service by responding to requests for information from customers and resolving related problems.
• Performs administrative duties by copying, filing, faxing, typing, entering data, and preparing, storing, and distributing mail and correspondence.
• Performs data entry for customer complaints, telephone system reports, departmental monthly reports, and other reports as appropriate.
• Responds to telephone or radio inquiries for a variety of information.
• May handle calls after hours due to emergencies.
• Documents customer information from the general public regarding complaints, service requests, commendations, surveys, and general inquiries.

Supplemental Functions

• Performs other similar duties as required

Knowledge
Job Specifications and Qualifications

• Basic mathematical concepts
• Modern office equipment
• Customer service principles and practices
• Basic knowledge of all City department functions

Licensing And Certifications
None Required
Working Conditions / Physical Requirements

• Positions in this class require: fine dexterity, sitting, reaching, handling, climbing, vision, hearing, twisting, talking.
• Sedentary Work: Exerting up to 10 pounds occasionally or negligible weights frequently; sitting most of the time.

Positions Assigned To Receptionist

• Positions in this class require: fine dexterity, sitting, reaching, handling, vision, hearing, twisting, talking.