Customer Service Care Specialist Ii Jobs in Ohio

Provide regular reporting to senior management on team performance, development, and improvement areas

Demonstrable change management success required, 3+ years people management preferred

Strong analytical skills required, experience with process improvement &/or managing operational metrics a strong plus

Deliver consistently on progress and KPIs, to Senior Manager and Associate Director of department

SQL knowledge a plus, must be comfortable with learning new tools and software

Strong written and verbal communication skills