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Customer Service Assistant Manager Jobs in Massachusetts

Customer Service- Assistant Manager (Boston)
By Roche Bros. Supermarkets At Boston, MA, United States
Other duties as assigned by management.
Successful experience of company training programs.
Must be detail oriented, organized, confident, and demonstrate excellent communication skills.
Must be passionate about people and committed to customer service excellence!
Display initiative, work with limited supervision, make decisions, provide direction and use sound judgment to act upon opportunities to solve problems.
Demonstrated ability to work with people of various backgrounds, personality traits and levels of authority to accomplish company goals.
Customer Service Manager Jobs
By Connect America At Marlborough, MA, United States
Planning, organization, and effective time management skills
BS/BA or equivalent related work experience required.
Excellent interpersonal skills; excellent listening skills and approachable style with emphasis on sensitivity to others
Excellent coaching and counseling skills and the demonstrated ability to effectively handle conflict resolution.
Strong analytical skills; creative problem-solver
Strong verbal and written communication skills with the ability to communicate effectively by telephone, email, or internet.
Assistant Service Manager Jobs
By Mirak Automotive Group At Arlington, MA, United States
Knowledge and experience of service vehicles and parts.
Must have outgoing, friendly personality and superior communication & customer service skills
Experience working in a service center
Ability to negotiate customer concerns with manager.
Experience with dealership industry or point of sale computer systems
Full benefits package (Four Health Choices, Dental, Vision, Flex Spending, Long term Disability, Life)
Customer Service- Assistant Manager
By Roche Bros. Supermarkets At Wellesley, MA, United States
Other duties as assigned by management.
Successful experience of company training programs.
Must be detail oriented, organized, confident, and demonstrate excellent communication skills.
Must be passionate about people and committed to customer service excellence!
Display initiative, work with limited supervision, make decisions, provide direction and use sound judgment to act upon opportunities to solve problems.
Demonstrated ability to work with people of various backgrounds, personality traits and levels of authority to accomplish company goals.
Customer Service Manager Jobs
By KMA Human Resources Consulting At Wilmington, MA, United States
Requirements of the Customer Service Manager:
Responsibilities of the Customer Service Manager:
5 + years of Logistics or Trucking experience required.
Effective and demonstratable understanding of how to manage and develop a team
Improve the customer experience, create engaged customers, and facilitate growth
7 + years leading a service-oriented team of 10 or more people

Are you looking for a challenging and rewarding role in customer service? We are looking for an experienced Customer Service Assistant Manager to join our team and help us provide the best customer service experience possible. You will be responsible for leading and motivating our customer service team, ensuring customer satisfaction, and developing and implementing customer service strategies. If you are an enthusiastic and driven individual with excellent communication and problem-solving skills, then this could be the perfect opportunity for you!

Overview The Customer Service Assistant Manager is responsible for managing the customer service team and ensuring that customer service standards are met. This includes providing support to customers, resolving customer complaints, and providing feedback to the customer service team. The Customer Service Assistant Manager must have excellent communication and organizational skills, as well as the ability to work in a fast-paced environment. Detailed Job Description The Customer Service Assistant Manager is responsible for managing the customer service team and ensuring that customer service standards are met. This includes providing support to customers, resolving customer complaints, and providing feedback to the customer service team. The Customer Service Assistant Manager must have excellent communication and organizational skills, as well as the ability to work in a fast-paced environment. The Customer Service Assistant Manager is also responsible for training and developing customer service staff, monitoring customer service performance, and ensuring customer service policies and procedures are followed. Job Skills Required
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment
• Strong organizational and problem-solving skills
• Ability to manage and motivate a team
• Knowledge of customer service principles and practices
• Knowledge of customer service software and applications
• Knowledge of relevant computer applications
Job Qualifications
• Bachelor’s degree in Business Administration, Management, or a related field
• At least 3 years of customer service experience
• At least 1 year of supervisory experience
• Knowledge of customer service principles and practices
• Knowledge of customer service software and applications
• Knowledge of relevant computer applications
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of customer service software and applications
• Knowledge of relevant computer applications
• Knowledge of customer service metrics and reporting
• Knowledge of customer service best practices
Job Experience
• At least 3 years of customer service experience
• At least 1 year of supervisory experience
• Experience in training and developing customer service staff
• Experience in monitoring customer service performance
• Experience in resolving customer complaints
Job Responsibilities
• Manage and motivate the customer service team
• Train and develop customer service staff
• Monitor customer service performance
• Ensure customer service policies and procedures are followed
• Provide support to customers
• Resolve customer complaints
• Provide feedback to the customer service team
• Prepare customer service reports and metrics