Assistant Service Manager Jobs

Mirak Automotive Group has been family owned and operated in Arlington MA since 1936. We offer an outstanding work environment, and a culture second to none. We offer a management staff with longevity to train, coach, and motivate people to greatness. Our facility is large, clean, and modern in design as to serve not only the customer, but its employees.
Essential Duties necessary include the following:

• Follow all safety rules and regulations in performing work assignments
• Updates customer profiles using software, hours, or other information from the customer work orders.
• Accounts for all material used in performing assigned duties
• Maintains a clean and safe work area and cares for all company property
• Open work orders and maintain control until closed and invoiced.
• Handles customer file organization
• Handles Repair Order charges, warranty validation & claim coverage including computation of charges, submission and follow-up

Customer Service Requirements:

• Greet customers immediately in a courteous manner
• Assist in handling customer complaints and concerns
• Treat customers fairly and with honesty, and demonstrate our commitment to superior customer service and ethical business practices
• Make sure the problem is corrected to the customer and dealership’s satisfaction

Qualifications and Job Requirements:

• Experience working in a service center
• Knowledge and experience of service vehicles and parts.
• General understanding of mechanical/technical terms
• Ability to write and work on routine reports and correspondence
• Experience with dealership industry or point of sale computer systems
• Knowledge of compliance procedures
• Good organizational ability
• Ability to negotiate customer concerns with manager.
• Must have outgoing, friendly personality and superior communication & customer service skills
• Strong time management skills

How We Can Benefit You

• Employee and Customer Referral Bonuses
• Employee Discounts
• Industry leading work schedule and pay
• 401k with Company Match
• Full benefits package (Four Health Choices, Dental, Vision, Flex Spending, Long term Disability, Life)
• A supportive work environment with cross-functional training and unlimited growth opportunity.

Mirak Automotive Group is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals and in which personnel processes are merit-based and applied without discrimination based on race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic.
If any applicant believes they have been discriminated against or desires further information or assistance, they should contact our Human Resource Department.