Remote Customer Retention Representative

Location: Dakota Dunes, SD
Shift: Evenings, Weekends
Job Status: Full-Time and Part-Time
Pay: $15.00-$17.50/hour starting, additional monthly incentives available
Company: PREMIER Bankcard

Work Site
This job is offered on-site and remote. Remote employees must live within 100 miles of a PREMIER location or plan on relocating.

Shift Options
PREMIER Hours of Operation: Monday-Friday 7:00am-9:00pm and Saturday 8:00am-4:30pm

• Option 2: Monday – Friday morning/evening split shift and Every Other Saturday 8:00 AM to 4:30 PM.
• Part-Time 20-35 hours, you set your minimum/maximum hours!
• Flexible scheduling opportunity for top performers
• Option 4: Monday – Friday 5:00 PM to 9:00 PM and Every Other Saturday 8:00 AM to 4:30 PM.
• Option 1: Monday – Friday 12:30 PM to 9:00 PM and Every Other Saturday 8:00 AM to 4:30 PM.
• Option 3: Monday – Friday 2:00 PM to 9:00 PM and Every Other Saturday 8:00 AM to 4:30 PM.

About the Role

• Reports unusual account/application activity to management
• Maintains accurate account records.
• Utilizes the outbound dialer on various call types.
• Maintains department standards as approved.
• Responds to telephone inquiries regarding various call types including, account closures, account re-opening and activation.
• Utilize various retention techniques to maintain our account base.

Training

• Ongoing training opportunities for continuous improvement!
• Extensive paid training program, up to 3 weeks in length.

Pay
Base wage starting at $15-$17.50/hr. with opportunities to increase take home pay.

• Contest money available through daily, weekly, and monthly Level Up competitions.
• Shift differential up to 20%
• Career path from Associate I to Associate III – each step earning an increase in pay!
• Top performers can earn monthly incentives as high as $1,500 a month.
• Bilingual skills will be compensated in the form of a 10% differential.
• Earn up to an additional $3.50/hr. when working non-traditional hours.

Competitive Benefits Package

• Full medical benefits when working 20+ hours per week
• PREMIER Wellness Program
• Paid Community Volunteer Hours – PREMIER averages 30,000 hours per year
• Generous Paid Time Off plans
• Fun Employee Parties
• Traditional and High Deductible health plan options available
• 401(k) – dollar-for-dollar match up to 5% of total compensation
• FREE dental and vision coverage
• Special discounts and offers for events at the Denny Sanford PREMIER Center

Our Culture

• Emphasis on personal success, respect, health, wellness, fun and giving back
• Various Career advancement opportunities and growth
• Appreciation is shown through concerts, outdoor bashes, cash, car giveaways and more
• Employees are rewarded, valued, and celebrated for hard work