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Customer Experience Strategy Analyst Jobs in Iowa

Analyst, Customer Strategy & Operations
By Evolent Health At , Remote $63,000 a year
Continue to prioritize the employee experience and achieved a 90% overall engagement score on our employee survey in May 2022.
We continue to grow year over year.
Why We’re Worth the Application:
diversity, equity, and inclusion (DE&I) efforts
Human Rights Campaign's Corporate Equality Index
3 years in a row

Are you looking for an opportunity to use your analytical skills to help create an exceptional customer experience? We are looking for a Customer Experience Strategy Analyst to join our team and help us develop and implement strategies that will ensure our customers have the best possible experience. If you have a passion for customer service and a knack for problem solving, this could be the perfect job for you!

Overview A Customer Experience Strategy Analyst is responsible for developing and implementing strategies to improve customer experience and satisfaction. They are responsible for researching customer needs and preferences, analyzing customer data, and developing strategies to improve customer experience. Detailed Job Description A Customer Experience Strategy Analyst is responsible for developing and implementing strategies to improve customer experience and satisfaction. They are responsible for researching customer needs and preferences, analyzing customer data, and developing strategies to improve customer experience. They must be able to identify customer pain points and develop strategies to address them. They must also be able to develop customer feedback surveys and analyze the results. Additionally, they must be able to develop customer segmentation strategies and develop customer loyalty programs. Job Skills Required
• Excellent communication and interpersonal skills
• Strong analytical and problem-solving skills
• Ability to work independently and as part of a team
• Knowledge of customer experience and customer service best practices
• Knowledge of customer segmentation and loyalty programs
• Knowledge of customer feedback surveys and analysis
• Ability to identify customer pain points and develop strategies to address them
• Knowledge of customer data analysis and reporting
Job Qualifications
• Bachelor’s degree in business, marketing, or related field
• 5+ years of experience in customer experience or customer service
• Experience with customer segmentation and loyalty programs
• Experience with customer feedback surveys and analysis
• Experience with customer data analysis and reporting
• Proficiency in Microsoft Office Suite
Job Knowledge
• Knowledge of customer experience and customer service best practices
• Knowledge of customer segmentation and loyalty programs
• Knowledge of customer feedback surveys and analysis
• Knowledge of customer data analysis and reporting
Job Experience
• 5+ years of experience in customer experience or customer service
• Experience with customer segmentation and loyalty programs
• Experience with customer feedback surveys and analysis
• Experience with customer data analysis and reporting
Job Responsibilities
• Develop and implement strategies to improve customer experience and satisfaction
• Research customer needs and preferences
• Analyze customer data
• Develop customer feedback surveys and analyze the results
• Develop customer segmentation strategies
• Develop customer loyalty programs
• Identify customer pain points and develop strategies to address them
• Develop customer data analysis and reporting