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Customer Experience Project Manager Jobs

Manager Customer Experience Jobs
By Madison Square Garden Entertainment At , New York, 10001, Ny
Keep up to date with industry trends and advancements in customer experience to continually improve the streaming service's operations.
5+ years of experience in customer experience or customer success roles, preferably for a subscription-based company and/or in the streaming industry.
Strong analytical skills and instinct to drive decisions supported by data.
Experience with customer engagement tools (bonus points for experience with Iterable),
Excellent communication and presentation skills.
Produce a synthesized narrative of performance drivers, content consumption trends, and churn/retention progress, while flagging opportunities/risks on the horizon.
Customer Experience Manager - Airports
By Air Canada At Newark, NJ, United States
A minimum of two years previous people management experience
Managerial Courage to make difficult decision to ensure operational integrity, safety, and an on-time performance
Strong interpersonal skills (organizational, team oriented & focused)
A genuine passion for creating and leading a global top ten Airline customer and employee experience
Ability to adapt to new technology and to share that knowledge
Possess at least a high school diploma
Experience Producer / Project Manager
By Future Colossal At New York, United States
Strong leadership, communication, and project management skills with the ability to communicate assertively with internal and external stakeholders
Familiarity with standard project management methods and tools, including the Microsoft Suite
Develop comprehensive project plans, requirements, budgets, and timelines, and oversee project execution from ideation to completion
Build and manage relationships with clients, vendors, and partners to ensure project success
Exceptional organizational and analytical skills, with a keen attention to detail
Proven ability to prioritize and manage multiple projects simultaneously, working in a fast-paced environment or tight deadlines
Customer Experience Manager Jobs
By Tesla At Los Angeles, CA, United States
Self-starting entrepreneur with exceptional management skills and great attention to detail
Bachelor’s degree or equivalent work experience
2+ years applicable experience with proven track record to meet or exceed goals
Excellent written and verbal communication skills
Collaborate with Store Manager for a shared understanding and vision of business needs and strategies
Analyze data and collaborate with Store Manager on business strategies and set goals
Customer Experience Manager Jobs
By Five Below At Bloomington, IL, United States
Emerging Skill - Planning/Time Management
Minimum 2 years of management experience
What does the Customer Experience Manager do?
Ensures all associates and managers are Wowing the Customer through personal contact with customers
Responsible for achieving CSAT score goals provided by the District Manager
Excellent verbal and written communication skills
Customer Experience Manager Jobs
By Tesla At Kennesaw, GA, United States
Family-building, fertility, adoption and surrogacy benefits
401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
Company paid Basic Life, AD&D, short-term and long-term disability insurance
Customer Experience Manager Jobs
By DocuSign At Seattle, WA, United States
2+ years experience leading specific CX management initiatives (e.g., customer journey mapping, service blueprinting, and/or voice of customer)
Strong program and project management skills
Strong facilitation skills, with experience conducting multi-stakeholder workshops to collectively design experiences and solutions
Experience translating mapped customer journeys into business requirements
Proven work experience as a community project or program manager or similar role
Support team in qualitative and quantitative synthesis and analysis to derive insights, build hypotheses, and enhance customer experience
Customer Experience Manager Jobs
By Gunner At Fairfield, CT, United States
Dispatch Project Managers for service requests, as needed
Manage and nurture company leads to set sales appointments at a high level
Outstanding communication and listening skills
Charisma, sense of humor, and people skills needed
NO COLD CALLING – COMPANY LEADS PROVIDED, ALL INBOUND
Answer company phone lines to conduct a discovery call and dispatch a Sales Representative for an in home appointment
Customer Experience Manager Jobs
By Gunner At Stamford, CT, United States
Dispatch Project Managers for service requests, as needed
Manage and nurture company leads to set sales appointments at a high level
Outstanding communication and listening skills
Charisma, sense of humor, and people skills needed
NO COLD CALLING – COMPANY LEADS PROVIDED, ALL INBOUND
Answer company phone lines to conduct a discovery call and dispatch a Sales Representative for an in home appointment
General Manager, Airport Customer Experience
By American Airlines At Columbus, OH, United States
Exhibits strong organizational and time management skills with proven ability to handle multiple projects while meeting deadlines
3 years in supervisory or management capacity
This role is a part of our Field Stations team within our Customer Experience group
Manages scheduled, off-scheduled and charter flight operations and meet performance goals
Oversees, monitors, and controls budget and manages overall financial administration
Bachelor’s degree in related field or equivalent work experience preferred
Customer Experience Manager Jobs
By Cope Notes® At Greater Tampa Bay Area, United States
User experience, community management, training, or account management experience in an enterprise software company, ideally in a startup.
Outstanding time-management, task-management, and prioritization skills with a strong interest in automation and workflow processes.
Are highly organized, data-driven, and skilled at time and project management.
Experience planning leading presentations, and product demos.
Working knowledge of CRM systems.
Experience working across teams to improve customer experience.
Customer Experience Manager Jobs
By Aquent At Bridgewater, NJ, United States
○ Embody excellence in consumer experience at all level and influence product and service strategy direction
● Strong communication and presentation skills to convey recommendations efficiently
● CX Measurement frameworks knowledge and practice, both in qual and quant, to setup measure of efficacy.
● International experience, with understanding of cultural sensitives as the role is global
● High EQ to manage different stakeholders within the organization and understand how to bring them along.
● English communication skills on a professional level (verbal and written)
Customer Experience Manager Jobs
By IKEA At Jacksonville, FL, United States
Utilizes customer insights and feedback to improve customer satisfaction and ensure a seamless shopping experience from home to home.
Previous management and leadership of large teams or groups required.
Ensures a great IKEA shopping and brand experience to drive repeat visitation to IKEA.
Manages local community involvement and stakeholder relations, including public affairs.
Previous experience working through others by influencing, collaborating, and co-creating in matrix and interdependent organizations required.
IDEAL CANDIDATE PROFILE: Key Skillsets and Competencies:
National Customer Experience Manager
By RPC Company At Dallas-Fort Worth Metroplex, United States
5 years working in a Customer Service role, with 3 plus years of managerial experience
Customer Experience Manager – Hybrid opportunity - Irving, Texas
Develop and implement a roadmap of customer experience goals!
Strong experience in managing contact center solutions and in defining and measuring a range of relevant KPIs.
Has a friendly, proactive, “can-do” attitude with customers and colleagues and takes ownership to deliver the optimal customer experience.
Strong verbal and written communications skills.
Customer Experience Manager Jobs
By General Motors At Warren, MI, United States
Understand the current state of the customer experience and journey through synthesizing data and insights
Support work teams to achieve a clear problem statement definition, identify areas of opportunity, define big ideas and capabilities needed
Ensure appropriate customer discovery work is completed early in solution and experience concepting
Assess customer behavior experience trends and market trends that are relevant to the challenge to inform the strategy
Drive development of strategic recommendations for the desired customer experience for new or incremental solutions and experiences for digital channels
Consider experiences and customer journeys holistically and engage with impacted product and channel owners
Customer Experience Manager Jobs
By Five Below At Indianapolis, IN, United States
Emerging Skill - Planning/Time Management
Minimum 2 years of management experience
What does the Customer Experience Manager do?
Ensures all associates and managers are Wowing the Customer through personal contact with customers
Responsible for achieving CSAT score goals provided by the District Manager
Excellent verbal and written communication skills
Customer Experience Manager Jobs
By Crane Payment Innovations At Mount Prospect, IL, United States
A minimum of 5 years of professional experience in Customer Support or Customer Service roles (or similar).
Proven experience as a customer support specialist, preferably within a similar environment.
Working knowledge of customer service software, databases and tools
Decision-Making Skills: You have a reputation for making quality decisions and sticking to them
Life insurance and disability benefits
College or University diploma or equivalent.
Travelling Project Manager - K-12 School Experience $100K-$150K
By CyberCoders At Austin, TX, United States

School Construction (2+ years required)

Commercial Construction (5+ years required)

Manager, Customer Experience Jobs
By Pilot At New York, United States
Superior project management skills with the ability to coordinate, manage and ensure the success of programs.
Develop and deliver role-based trainings to enhance the capabilities of the customer experience team and other customer-facing teams.
Recruit, develop, and train a high-performing customer experience team aligned with the customer experience strategy.
Manage and coordinate coverage to ensure smooth customer operations.
Own customer communication standards, adapting them based on experience, customer feedback, process changes, and business objectives.
Regularly report to leadership on customer experience, using quantitative and qualitative examples to highlight trends and plans to optimize.
Customer Experience Manager Jobs
By PeopleLogic Business Solutions At New Jersey, United States
Retail Operations: Customer Relationship Management: Customer Experience Strategy
Retail Operations: Customer Relationship Management: Customer Analytics
Retail Operations: Customer Relationship Management: Customer Loyalty
Retail Operations: Store Operations: Customer Resolution Management
Track, review and manage customer complaint escalated through social media
Create the segment wise annual customer budgets for retail marketing activities and track the expenditure as per the allocations

Are you an experienced Customer Experience Project Manager looking to take your career to the next level? We are looking for a passionate and driven individual to join our team and help us create an exceptional customer experience. You will be responsible for leading and managing customer experience projects from start to finish, ensuring that all customer needs are met and that projects are completed on time and within budget. If you are looking for an exciting and rewarding opportunity to make a real impact, this is the job for you!

Overview A Customer Experience Project Manager is responsible for managing customer experience projects from start to finish. This includes developing project plans, coordinating resources, and ensuring that customer experience initiatives are implemented successfully. The Customer Experience Project Manager must have excellent communication and organizational skills, as well as the ability to work with a variety of stakeholders. Detailed Job Description

The Customer Experience Project Manager is responsible for managing customer experience projects from start to finish. This includes developing project plans, coordinating resources, and ensuring that customer experience initiatives are implemented successfully. The Customer Experience Project Manager must have excellent communication and organizational skills, as well as the ability to work with a variety of stakeholders. The Customer Experience Project Manager will be responsible for the following tasks:

• Developing project plans and timelines for customer experience initiatives
• Coordinating resources and stakeholders to ensure successful project completion
• Monitoring project progress and providing regular updates to stakeholders
• Identifying and resolving any issues that arise during the project
• Ensuring customer experience initiatives are implemented successfully
• Developing and maintaining relationships with stakeholders
• Analyzing customer feedback and making recommendations for improvement
Job Skills Required
• Excellent communication and organizational skills
• Ability to work with a variety of stakeholders
• Ability to develop and manage project plans
• Ability to identify and resolve issues
• Ability to analyze customer feedback
• Knowledge of customer experience initiatives
Job Qualifications
• Bachelor’s degree in business, marketing, or related field
• 5+ years of experience in customer experience project management
• Experience in developing and managing project plans
• Experience in analyzing customer feedback
• Knowledge of customer experience initiatives
Job Knowledge
• Knowledge of customer experience initiatives
• Knowledge of project management principles and practices
• Knowledge of customer feedback analysis
• Knowledge of customer service best practices
Job Experience
• 5+ years of experience in customer experience project management
• Experience in developing and managing project plans
• Experience in analyzing customer feedback
• Experience in customer service best practices
Job Responsibilities
• Develop project plans and timelines for customer experience initiatives
• Coordinate resources and stakeholders to ensure successful project completion
• Monitor project progress and provide regular updates to stakeholders
• Identify and resolve any issues that arise during the project
• Ensure customer experience initiatives are implemented successfully
• Develop and maintain relationships with stakeholders
• Analyze customer feedback and make recommendations for improvement