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Customer Experience Partner Jobs in Tennessee

Partner Experience & Operations Manager
By Lyft At Nashville, TN, United States
Vendor Management: Collaborate with BPO service providers to ensure adherence to contracts, service level agreements, and continuous improvement initiatives.
Experience in Lean/Six Sigma Process Excellence methodology, Green Belt Certification optimal
Strong knowledge of tooling, IT and infrastructure requirements within the BPO industry and how to best optimize technology
Budgeting and Cost Control: Develop and manage budgets for BPO operations, monitoring expenses and optimizing resources to maintain cost-effectiveness.
7-10 years of relevant experience in a Business Process Outsourcing (BPO) or other relevant environment at a leadership level
Relevant start-up, technology, and contact center experience

Are you passionate about creating amazing customer experiences? We are looking for a Customer Experience Partner to join our team and help us deliver the best customer service possible. You will be responsible for providing exceptional customer service, resolving customer inquiries, and ensuring customer satisfaction. If you are an enthusiastic and motivated individual who loves helping people, this is the perfect job for you!

Overview The Customer Experience Partner (CXP) is responsible for providing exceptional customer service to customers and ensuring that their needs are met. The CXP is the primary point of contact for customers and is responsible for providing a positive customer experience. The CXP is also responsible for resolving customer issues and providing solutions to customer inquiries. Detailed Job Description The Customer Experience Partner is responsible for providing exceptional customer service to customers. This includes responding to customer inquiries, resolving customer issues, and providing solutions to customer inquiries. The CXP is also responsible for providing a positive customer experience by ensuring that customer needs are met. The CXP is the primary point of contact for customers and is responsible for providing a positive customer experience. Job Skills Required
• Excellent customer service skills
• Excellent communication skills
• Ability to problem solve and think critically
• Ability to work independently and as part of a team
• Ability to multi-task and prioritize tasks
• Knowledge of customer service best practices
• Knowledge of customer relationship management (CRM) systems
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service best practices
• Knowledge of customer relationship management (CRM) systems
• Ability to work independently and as part of a team
• Ability to multi-task and prioritize tasks
Job Knowledge
• Knowledge of customer service best practices
• Knowledge of customer relationship management (CRM) systems
• Knowledge of customer service software and tools
• Knowledge of customer service policies and procedures
Job Experience
• Previous customer service experience
• Previous experience in a customer-facing role
• Previous experience in a customer service role
Job Responsibilities
• Respond to customer inquiries and provide solutions to customer issues
• Resolve customer issues in a timely and efficient manner
• Provide a positive customer experience by ensuring customer needs are met
• Maintain customer records and update customer information in customer relationship management (CRM) systems
• Monitor customer feedback and provide feedback to management
• Assist with customer service training and development initiatives